1 Your information
1.1 Time Out England Limited (“Time Out”, “our”, “us” and “we”) is committed to protecting your privacy.
1.2 As a customer or a visitor to the timeout.com, including any mobile application and any social media platform (altogether, the “Website”) we, and the companies that work on our behalf, collect information on you. This includes your personal information and information we may buy.
1.3 We also collect information on your use of our Website, including any forums you visit and how you arrived at our Website in the first place by using cookies or other tracking technologies.
1.4 Some other companies also collect certain information on you when you use our Website, such as social networking sites or web analytic companies.
1.5 We will only keep information about you for as long as we need to, and we make sure that any companies that process your information on our behalf do the same.
1.7 We comply with the principles set out in the Data Protection Act 1998 in the United Kingdom and any other law as applicable from time to time.
2 Notice of collection of data
2.5 Please also note that where Time Out makes available chat rooms, forums, message boards, and news groups any personal information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose any information on them.
3 Marketing and commercial use
3.1 When you gave us your information, you will have been offered the opportunity to sign up to our marketing communications, as well as marketing from other companies we do business with.
3.2 If you have agreed to marketing from other companies via us, we are happy to provide you with a list of those companies. Please see ‘Contact Us’ below.
3.3 You can subscribe to or unsubscribe from our marketing communications at any time. All marketing emails will contain a link to opt out of further communications from the Website. If you make a purchase via the Website the assumption may be made that you will be interested in similar products and you may receive emails with information about these products. For the avoidance of doubt you cannot opt out of service emails.
We will only share information under the following circumstances:
- With our company group
- With government, law enforcement agencies and regulatory bodies when we consider the disclosure to be fair, reasonable and legal.
- With credit reference agencies when we need to, companies for marketing purposes, and service providers.
5.1 We take the security of your information very seriously, and have controls and processes to minimise the risk of a data breach occurring, though you must take responsibility when visiting other websites, even if following a link to them from our website.
5.2 In the event that a breach does occur, we will take appropriate steps to notify you if you are, or could be, affected and will make all efforts to minimise the impact.
5.3 We use some companies to process information which are based overseas and outside Europe. We ensure that they have checks and controls in place to keep your information safe.
6 Your Information
6.1 What personal information is being collected?
6.1.1 This is information that can identify you. For example, your:
(a) name and address
(b) email address
(c) telephone number
(d) payment card information.
6.1.2 If you are merely visiting the public areas of the Website, we do not collect any personal information about you, however, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of personal information. This information is only used in aggregate form to analyse, manage and develop the Website and is not linked to any individual.
7 How we collect personal information
7.1 We collect personal information from information supplied by you. Including the details provided by you:
7.1.1 if you choose to fill out any reader surveys, enter a competition, apply for an offer or make a purchase from our online shop, you will be asked to supply some information about yourself, including your name, address, phone number and email address;
7.1.2 on registration together with information we learn about you from your use of our service and your visits to the Website and other sites accessible from it. We also collect information about the transactions you undertake including details of payment cards used;
7.1.3 in connection with information you provide when giving us feedback or completing profile forms; and
7.1.4 when you click on advertisements to measure interest and inform advertisers as to how many users have seen or clicked on their ads.
7.2 Time Out also uses demographic and preference information to allow advertising banners on the Website to be targeted, in the aggregate, to the users for whom they are most pertinent.
7.3 If you enter a competition you should read the terms and conditions of that promotion which will confirm how we will use any personal information submitted as part of the entry to the competition. By entering a competition or applying for an offer you may give permission for Time Out to pass your details to any third party sponsor of the competition / offer so they may contact you in the event that you win the competition or qualify for the offer.
7.4 Information that we may buy
7.4.1 If we purchase information on you from another company, such as marketing lists, we promise to take all the necessary checks to make sure your information was collected legally.
7.4.2 We may also purchase profile information from other companies to better understand our customers and our market. This helps us to provide you with better suited products and services.
8.2 Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. “Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser.
8.4 Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Website advertisement on another site that links to the Website will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
8.5 Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookiefunction. However, some interactive features of the Website may not work if cookies are disabled. Cookies can be disabled in your browser by following the instructions found at: http://www.allaboutcookies.org/manage-cookies.
9 Why is personal information being collected?
9.1 We collect personal information for a number of reasons. It helps us tailor and personalise your experience of using the Website and enables us to send you relevant information about products or services that may be of interest to you.
9.2 The information you provide is used to fulfil your specific request unless you give us permission to use it in another manner, for example:
9.2.1 to add you to one of our mailing lists;
9.2.2 to communicate with you;
9.2.3 to provide you with the services you have requested;
9.2.4 to personalise our service to you; and
9.2.5 to send you offers and news about Time Out Group products and services or those of other carefully selected companies which we think may be of interest to you. Your information may be passed to and used by all Time Out licensees and affiliates.
9.3 Time Out collects aggregate user information to sell sponsorships on the Website to advertisers and to monitor customer traffic patterns such as the number of users to the Website, the pages visited and the length of visit which enables us to improve the service we provide.
9.4 From time to time we may enter into a commercial arrangement with another company that is not owned by us to provide additional features. Time Out may also, from time to time, use third party suppliers to provide part of our service to you. Any personal information that you provide when signing up on a co-branded page may be shared with our third party partner.
9.5 We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes and aggregate cookie and tracking information may be shared with third parties.
9.6 In some circumstances we may share your personal information with service providers who are based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law.
9.7 The Website cooperates with all law-enforcement enquiries and reserves the right to disclose personally identifying or aggregate information to detect and prevent fraud and in connection with any legal demand for such information.
9.8 If you choose to post messages, reviews, comments or other content on the Website we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
9.9 We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
9.9.1 permitted or required by law; or,
9.9.2 trying to protect against or prevent actual or potential fraud or unauthorised transactions; or
9.9.3 investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
9.10 Save as explained above and subject to the provisions below Time Out will not pass on your individual user details to third parties without asking for explicit permission.
10 How do we keep personal information secure?
10.1 We have security measures in place to protect against the loss, misuse and alteration of the information under the Website’s control. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
10.2 We use appropriate physical, electronic and managerial security measures to try to prevent that personal information from being accessed by unauthorised persons and to ensure that you may input personal information safely. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
10.3 Only aggregate statistics about the number of users and their traffic patterns will be given to advertisers.
10.4 Individual user details will not be passed on without prior consent. If the Website ever requests that you volunteer additional information, such as financial data or age (in an online survey, for example) your response will always be voluntary and this data will only be used as an aggregate of data in conjunction with users of the Website as a whole.
10.5 Despite these efforts, the Website cannot guarantee that a hacker will not obtain access to communications between users and the Website. We will do our very best to avoid a breach but sometimes these events are unavoidable. Our promise to you is that if they do happen, we will ensure that the impact on you is as minimal as it can be.
10.6 If we discover that the security of your personal information has been breached and it could adversely affect you - and we have the means to let you know - we will do so as quickly as possible. If we can, we will tell you how the breach occurred, its nature, the steps we have taken to rectify its adverse effects and the steps you can take. We will provide you with details of who you can contact here if you have any queries and details of the regulator – the Information Commissioner's Office – should you want to speak to them.
11 Your rights
11.1 For a copy of your information
11.2 To correct your information
We want to make sure that your personal information is accurate and up to date. To protect your personal information, please contact us at email@example.com.
12 The Data Protection Act
Time Out England Limited is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with all the protection the Act affords to you. Our registration number is ZA078189.
13.1 If you have a question, complaint or query around how we use your information, please contact us at firstname.lastname@example.org.
13.2 We will try respond to you within 72 hours.
13.3 If you have a complaint regarding the use of your information by us, you can also complain to the regulator, the Information Commissioner's Office.