Great venue spoilt by a Duty Manager (Raphael) who should not be working in the hospitality industry or any industry requiring interaction with people, unless the objective is to lose customers. My friend arrived at the bar at 16:30 today to get a good spot for when I (and other friends of ours) met her in the early evening. She was the first person at the rooftop bar and asked the bartenders (all five of them) which tables were definitely not reserved for the evening. My friend then selected one of two tables the staff had specifically identified as not being reserved. A couple of hours later (when all but one person in our group of had arrived), Raphael approached us with a clipboard, and without any smile, greeting or apology, abruptly told us our table was reserved and demanded that we move immediately. When my friend questioned this and tried to explain how she was recommended the table by his staff, Raphael didn't listen, and instead spoke over her saying that a reserved sign had been on the table (between the table surface and the glass tabletop), and he then implied that we must have moved it! At this point I and another friend then backed our friend up, (because he was falsely accusing her of removing and hiding a reserved sign). When my friend again tried to explain what had happened on her arrival, Raphael then said that it wasn’t his problem (but ours) that his staff gave my friend incorrect information. Even when I pointed out to Raphael that his staff and their competency IS in fact his responsibility (and therefore not our problem), he would not listen, let alone apologise, offer us an alternative table, or any compensation whatsoever. Rather than give the Golden Bee any more of our money, we decided to leave. On the way out, I spoke to a bartender and asked for Raphael’s name, as well as the name of the most senior level manager. When Raphael saw me doing this, he asked a bouncer to remove us from the venue. Fortunately the bouncer (John) had no intention of removing us. Instead, he had the courtesy to listen to our concerns, apologise, and encouraged us to write to the General Manager (Michael Jones), which I’ll be doing right now.
Time Out says
Posted: Wed Jun 27 2012
This Shoreditch rooftop bar does what it says on the tin: it's on a rooftop and it’s a bar – but not much else. The small drinks selection includes Bud, Beck’s and Brahma beer, while cocktails can be mixed on demand (there's no menu). There’s no kitchen, but give them a buzz a few hours before you head down and they’ll order in sushi platters for you. That’s the kind of out-of-the-box thinking we like.
Average User Rating
3 / 5
- 5 star:2
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:2
One of the worst bars in London. Always over capacity with stupidly long waiting times at the bar. If you want somewhere cool with good music and nice people, go somwhere else. Best avoided.
Great venue! Been there last weekend and the venue is beautiful with three different areas including a lovely roof terrace. Great for a sunny day in Shoreditch! Will be definitely coming back for those delicious cocktails.
Really cool bar. Great vibe and nice post-work crowd. London has been in need of another decent rooftop bar or a while now and this is something quite unique. Will definitely go there again in the near future!