SIMPLY TERRIBLE RESTAURANT - rather annoyed I couldn't give it zero stars! Empty apart from Friday and Saturday night, when they cannot deal with the amount of people they let book tables. The service is appalling and I have never experienced such rude, arrogant, unhappy and incompetent staff. Booked a table for 9:15 and was only seated at 10:30 and then waited another half an hour for any food. The excuse we were given were that the group on the table before us were late and slow in ordering and eating. This is despite a warning on the booking form that if you do not arrive by 15 minutes after the time you booked for you will not get your table, and you can only have the table you booked for 2 hours. Ruined the evening for everyone involved. Advice: if they offer you a refund on the night when you complain, insist they refund you right there and then. I am still waiting for a refund of £500+ 9 weeks later, even though I have rung the restaurant numerous times and sent over 15 emails. They have quite happily ignored me - seems the incompetence, arrogance and rudeness continuous once you have left the restaurant. I agree with every complaint in these reviews, including the bland and unspecial food. Please do not go here if you do not want your night ruined - in contrast Gilgamesh upstairs has the most pleasant staff and lovely food too.
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Posted: Mon Sep 20 2010
Archaeologists of the future will be perplexed when excavating Camden Market. At the centre of the scatter of tawdry trinkets from around the world, they’ll unearth a feasting hall lined with Mesopotamian-style carvings – a look dating from Iraq, seventh century BC.
But below the remains of Gilgamesh restaurant, in lower strata, they’ll find signs indicating a later civilisation – that of the Zulu kingdom in southern Africa, early nineteenth century.
Shaka Zulu occupies two huge floors below Gilgamesh, and the team behind it clearly drew inspiration from Gilgamesh in the grandeur of the vision. The murals and carvings alone cost a claimed £2 million, the restaurant £5.5 million.
Everything about Shaka Zulu is as subtle as a vuvuzela. You enter the first basement via a descending escalator, the passage lined with cowrie shells and gaudy carvings. The reception area and upper-level bar has Indian fabric seating, heaps of mismatched African carvings, zebra prints and paintings.
A cacophany of discordant sounds assails you from both the PA system and a band of live African musicians.
To get to the lower floor, where the main dining area and kitchen is, you descend via some more shopping-mall escalators. Clearly these were a challenge for the interior designers, who mirrored their undersides, built a water feature underneath (bone dry) then left some carved statues sitting in what now looks like an abandoned paddling pool.
Everything is overstated, from grand gesture to detail. Huge statues of Zulu figures – 14 metres high – have been pushed into a corner, seemingly surplus to requirements, like the unfinished carvings on Easter Island. The sinks in the men’s loos are crocodile-skin effect.
Despite the spectacle of the interior, a creditable attempt is made to produce real South African dishes. The best dish was a simple 7oz fillet of springbok, the meat of the antelope tender and moist (£24).
Less impressive was the South African national dish, bobotie. This bowl of spicy minced beef was overcooked and consequently dry, the egg-based topping shrinking from the edges of the pie dish. The rice and sambals promised with the dish didn’t materialise, and staff appeared inexperienced and ill trained.
Eating at Shaka Zulu can be expensive, particularly as many of the the South African wines have high mark-ups (more than threefold).
And the service, at least on our visit in the first week, was chaotic. We were kept waiting for ten minutes at reception; were shown to the wrong table then asked to move; had to fetch the menus ourselves; spent an age trying to get the attention of a waiter for the bill; and then the credit card reader didn’t work on five attempts, so we paid cash.
We felt as if we’d just been to feeding time at the zoo.
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Shaka Zulu The Stables Market, Chalk Farm Road
- Venue phone:
020 7734 9116
- The Stables Market, Chalk Farm Road
- 020 7734 9116
- The Stables Market, Chalk Farm Road
- Shaka Zulu
What's on at Shaka Zulu
This new Camden comedy club includes a free cocktail (or soft drink) with the price of admission. Taking to the stage on November 23 are Salman Malis, Maureen Younger, Marlon Davis and Slim. Plus Frisky DJ.
Average User Rating
2.1 / 5
- 5 star:6
- 4 star:4
- 3 star:1
- 2 star:4
- 1 star:24
I think there's a recurring theme the restaurant should address.. every1 gets TERRIBLE service that ruins the evening.
We went to Shaka Zulu for a friend's bday dinner. The atmosphere was wonderful, the decor unique and the live South African band made the whole night one to be remembered.
Unfortunately, the service ensured that we remembered the evening for all the wrong reasons. Our waiter took his sweet time getting us anything when we asked for it, from cutlery to napkins. At one point it took so long to get his attention to get cutlery when our food had already arrived that I got up and got it myself (this at a restaurant where you pay £70/person without drinks). As i got the knife from another member of staff our waiter came to me and asked what i was doing and when I said I'd been waiting for cutlery since the food arrived and he had ignored me again and again, he said he'd.. carry the knife back to the table for me! WHY? I took it back myself and enjoyed my friend's company. We paid £40 in tip that night ... I hope the money was given to the live band, they made the evening for us!
At one point, when we wanted to order more food we were told: you can order but we are unsure as to when it will arrive as the kitchen is busy and they won't have time to make the food at the moment.
this is a restaurant!!!! what do you mean you cannot make food because you're busy. It's a very large restaurant and a Saturday night surely they should be sufficiently staffed!
When I went home and sent and email to complain about the terrible service I received no reply, in spite of the fact that i followed up numerous times over a period of 2 months! So it seems service is shoddy front and back end!
It really ruined the evening for us... what a shame!
I'd seen some quite bad reviews for this restaurant and hadn't particularly been wowed by it the first time I went a few years back. I was joining some friends recently and therefore had to go again. Firstly, I am vegetarian so it was never going to be a first choice for me but they do have a vegetarian/ gluten free menu in the restaurant which I don't believe is shown online. The food is hit and miss as described previously which wouldn't be so bad if it wasn't quite as expensive as it is. There's nothing special about this place except the grand decor which I personally liked, along with the live drumming/ music, although it might not be to everyones taste. I do feel that I have to speak up on behalf of the two waiters that served our table who were extremely helpful and attentive all evening despite the restaurant being very busy. I wouldn't rush there again on account of the food but it's perhaps worth a try if you want to experiment with some unusual meats and have money to burn :-)
I'm annoyed with this place for wasting a night of my life. I went to a friend's birthday party. The managment staff on the floor were the rudest I've ever encountered in London, especially to one of my friends who was stuck at the bar and couldn't find the others. We waited over an hour for a booked table, with no apology. Drinks are astonishingly over-priced. Half the group had to leave before the set meal finished. You might like the gawdy decor, the food is OK and the waiting staff civil but I'd avoid if you want to be treated like a human being, let alone a paying customer. Possibly the worst dining experience ever in London.
We had our Christmas party here and definitely not worth the money we paid for it. They change menu option last minute, and order us to pay a service charge on top 1 week before the party. Then during the night tried to charge it again. They had also promises us a area after our meal which was a complete lie and then got annoyed at us for staying in general area were we ate but another party also joined. They also sold us drink tokens which didn't get you a lot. Meaning some drinks were cheaper to buy without the token than with and also on some of the size of the drinks were reduced by half. So my overall impression of Shaka Zulu that they were trying to make as much money as possible without providing a good meal, service or experience. Shocking.
COMPLAINT! My partner now has FOOD POISONING, and will miss a few days off work unpaid thanks to you! I have really been disappointed at your service and hygiene in this club shaka zulu! Me and my fiancé' came to the front door, and was pleasantly surprised by the front door lady who let us in, even though there is only admittance through guest list which we wer’nt on? So we felt privileged and started to feel like this night, 16 November 2013(birthday night), was going to be a night to remember…. However, we were found some seats by your hostess holding a iPad, who seemed to have the floor under control, but after waiting for more than 45 minutes for drinks, and the hostess still assuring we would be served shortly, even though the venue was not even half full, we still hadn't got drinks yet. So, I took it upon my self to get up and serve ourselves… I went to the bar(south west,1st floor) which was totally empty except for one customer, and waited patiently until being served. Th barman was very helpful but I did notice the glasses he had set aside for the cocktails I had ordered where dusty, so i asked him to replace them and clean the replacements, which he did so kindly. Then I witnessed him make our cocktails, one Madiba & one Free Spirit, but i must say, I did not see him use any utensils to handle the fruit, he just simply used his hands, even when he cut a ball of paw paw, and dropped it into my drink I thought " God mate, i hope you have washed your hands before touching the fruit like that"…. so I paid for the drinks and went back to our table. But shortly after finishing our drinks me and my partner agreed to go out to another club with better service and more class. we left disappointed, felt that we had made a bad choice to visit your venue. to add to our disappointment, once we had left the club, just only five minutes walk away, my partner began to get sick all over the place, so much so that it spoilt her outfit and we cancelled the birthday celebrations and went home. Now we are really even more disappointed!! as she has now improved slightly and can walk around the house a little but she is still not fit for work, and won't get paid for the days off. we are very unhappy with this experience. I was really looking forward to the night out, on my birthday, but now thanks to your venue, we have spoilt an entire weekend, and now will be at a loss of income in our home thanks to your hygiene standards. Avoid Avoid Avoid!!!
The drinks are very very expensive £5 for shots!! music was okay but the bouncers were very very rude not worth the journey
Stylish and amazing ambiance. Food is hit and miss, drinks pricey unless it is happy hour. But go if you want a night of good music and dancing into the early hours of the morning. Thoroughly enjoyable, Check out their upcoming events for special occasions, with entertainment and live bands. A memorable evening whichever way you look at it. Will be back during the day to try their offers.
I decided to celebrate my 40th birthday in this place for two reasons, one because the decoration of the venue is really unique, secondly because of the reviews that I had read in some websites. My experience there was so much different from what I read in the reviews. The service is absolutely terrible, from the bouncer at the entrance to the waiters at the bar, going through the waiters at the tables, the girls that organize the areas; all of them where extremely rude and unhelpful. The people that visit this place by night is anything but classy and beautiful. It was my mistake not to check out the place by night before choosing it for my birthday party.
I don't understand the bad reviews- my boyfriend and I were turned off my them but I'm so glad we decided to come anyways. The inside of the venue is absolutely amazing, and is an experience to see in itself. The ambiance is one of elegance as well as fun. Even though our table was placed in a busy throughway, we still felt as if we had privacy. Our meal was delicious- no complaints. Our drinks were pricey, but still reasonable considering the area of London in which the venue is located as well as the classy atmosphere of the bar. As it was a friday night, we stayed for the club and danced all night. The music was great and the crowd a great mix of elite youth and young professionals. We met a super nice couple at the bar before sitting down to eat and ended up spending the whole night with them. The staff were all beautiful, and extremely attentive. Overall a great night. We plan to book a table for our next celebration!
I do not know why this place is seen as exclusive. It was empty yet they keep you waiting for ages whilst they check you have your reservation and ask you questions, thank god it was happy hour because after that the drinks become so expensive. Service is terrible very hit and miss ( you cannot order happy hour drinks from the restaurant you have to go upstairs bar then bring the drinks downstairs yourself even though the place was almost empty staff just standing around but when you get to bar your told you have to go sit down to be served so you go sit down next to bar order get served then pay then go back to bar as for tray to transport your drinks downstairs complete madness right ? ) and people are quite rude if you ask someone a question its like you have really inconvenienced them. As for food its so overpriced and the meat was very dry and portions small if you like your food dont go here you will leave hungry. Just dont go here.. if you can afford these type of prices there are a million better places to go.
a group of us went to Shaka Zula last night for my sis 21st birthday and also to see if we wanted to book it for nye 2013. Lets just say we wont be booking anyhing with this club. We booked a table for 15 people and stood in the que for 30 min whilst people who had not booked and didnt have any booking just walked through. The blond lady at the door was extremely rude to us, she said the price of the tickets where a lot higher than what was promised to us over the phone and then said she would reduce the price for us as a favour- the price was still a lot more than promised. Obvously my sis was annoyed so she looked annoyed, the lady at the door then rudly said- dont roll your eyes at me your lucky im giving you a discount. Then when we finally got in, our drinks lady told us to hurry up whilst we where counting the money- rudEly tapping her wrist. A fight broke out in the dance floor and it turned into a mini riot. It took about 5 min for a bouncer to come (not like it was difficult to see there was a big fight going on). the venue is amazing but customer service was so so bad that i would never go there again. All i can say is waht out for the blond lady at the door never seen such rudeness she will piss you off.
Quite possibly the worst restaurant I've ever been to with regards to both the food and customer service. The set menu was a complete let down and not worth the money, even at the reduced price they offered that evening. In my starter were 2 long sharp bones which would have caused a lot of damage had I ingested them. In the main I found hair in my vegetables and the pork was bone dry. The only good thing about the meal was the chocolate tart dessert, which I couldve eaten again. The whole party left hungry as portion sizes were small. All the staff were rude except our own waitress. We were not accommodated as a party in the bar following the meal so had to leave fairly promptly and were told not to hang around the exit to wait for the whole group to arrive by the very rude security guard. I have since complained to the restaurant about the whole experience and to date they have failed to provide me with a response.
Had a wonderful time at Shaka Zulu. First of all we sat at the bar while we waited for our table, unfortunately the waiter brought drinks meant for another table. To say sorry they gave us a free cocktail, very nice as he "knows what it's like when someone brings something nice and then takes it away!" The venue was stunning and so was the food. Presentation was really good and the service was top notch with really friendly staff. Had a great time and really enjoyed it. Get the smoked salmon starter for, quite simply, the most amazing presentation I've ever seen of a dish!!
Oh no! what a bad night out. Wine on the list but not in stock. Beer on list but not in stock. Asked for Hunters Dry to be told they don't do that as its been replaced by Savanna. Order Savanna only to be told its not in stock. I now know why the place was empty but still no service. Food came no sauce. asked for rice got chips and so on and so on the whole night. Refused to pay the service charge. They are lucky that you have to give 1 star as I would not even give them that. Rude staff over priced and a rip off!
Terrible. Good points - Cocktails, Decor Bad points - Service, quality of food, temperature of food, price, reaction when complaining.
After being a regular here for the best part of a year i thought i'd check in to Time Out to see what others have reported about my favourite London venue. I must say i am astonished to read the reviews, past and present about Shaka Zulu. Granted a lot of the complaints appear to have been about the inadequacy of Bruno Mars rather than the venue. Not being originally from London I have lots of friends come to visit me here. I would imagine I have taken in the region of 10 groups of friends here ranging from small parties of 3 to big groups of 20. Never once have i or my friends had anything to compain about. The venue is pure theatre which really blows you away and creates the spectacle of what an evening dining should really be about. The food has always ranged in quality from good to great. Admitedly the price is in the upper end of the scale where the expectancy really should be great at all times. Even when i have classed the food as merely good however I can still say that the venue itself topped with first class cocktails has more than made up for it. The waiting staff admitedly could up their game with some being of a highly attentitive standard and others merely order takers. As the restaurant experience blends in to the night life scene the place comes alive with zebras and antelopes. Really I could not think of a better place in london to spend a Saturday evening. I have booked to visit again this weekend with a friends parents, they are in their 50s but nonetheless of a fun loving nature. I have no hesitation in taking them here and fully expect their verdict to be the same as the 100+ other people I have dined with at Shaka Zulu-Magical! Keep entertaining guys
Absolutely rubbish - poor quality and preparation of food, poor service and high prices... Definitely wouldn't recommend this restaurant and definitely won't be going again!
Beautiful, almost magical, decor. Thats where it stops. Food took an hour and 15 minutes to arrive, very expensive and quality did NOT match the insanely expensive prices....a total rip off! Rude and unexperienced staff, apart from one waiter. Apart from that, will NOT bee going back anytime soon...unless I marry a footballer or win the lottery because the place is stunning. A shame the food and experience didn't match :(
I had a great time at Shaka Zulu the food was really delicious and unusual...I love trying new things. The staff were very friendly and helpful when explaining the menu and the atmosphere was great. I will definitely be going back and bringing my friends!
What can I say that would sum up our experience of Shaka Zulu ? POOR, POOR, POOR. What a disappointing experience not to be repeated. It started off with the confused message my nephew got when booking (should have rung alarm bells). He was told when first booking that Bruno Mars was performing and our table was situated near the band would that be a problem. Must admit I thought this was a bonus until the second phone call that advised us that we would have to pay £17.50 to see Bruno Mars. As this was a family birthday celebration with age ranging from 18 to nearly 80 we didn't feel that this was something we wanted to do as we were unsure how long we would stay. By the third call my nephew was told that if we didn't pay we would be asked to leave the restaurant by 9:30pm. As our booking was for 7:45 I didn't feel this gave us enough time and not forgetting they took our booking to start with. I decided to call the restaurant as it was turning into a bitter expirance for my nephew. I finally got through to one of the managers and explained my disappointment. He apologise and said that he would talk to the staff and we would not be asked to leave at 9:30 instead we could stay until 10pm - how generous when there voice message and web site say they are open until 2am. He said we could call and ask for him if there were any other issues or inquires (shame they didn't answer their phone on the day). Once at the restaurant things didn't improve. It took them a long time to seat us which was an issue as we were on a restricted time scale. This was followed by a bouncer being very roud to my nephew and poor quality food (the saving grace was a really nice waiter). I asked to speak to the manager I spoke to on the phone which surprise, surprise was once again disappointing. Although he listened to my concerns his response when I said the food was below average he side " it not for everyone" - what is that meant to mean? Odd, arrogant response. They served our deserts with the bill (which we hadn't asked for) and were very keen we left. My other concern was the amount of people they were packing into a very small area to see Bruno Mars - due to the amount of people you couldn't get off the escalators, causing a bit of a pile up - luckily there wasn't a emergency. In my opinion, as the manager said "it's not for everyone" , I think Shaka Zulu is all hype and no substance - what a shame.
Went there last Tuesday supposedly, as advertised, to an event hosted by Bruno Mars it turned out to be an absolute fiasco. We ended up waiting around for four & a half hours to see him, drinking over priced drinks whilst being lied to the whole time by the staff & bouncers that he would be 'performing' shortly. He finally turned up at gone 12 promptly ignored everyone there whilst he sat with his mates drinking & then left after about 20 mins. Shaka Zulu are now treating everyone who has complained about the evening terribly. Awful place with rude aggressive staff, definitely not recommended
I also attended the Bruno Mars event on Tuesday 8th November at Shaka Zulu and it was absolutely appalling. If it is possible to give this venue a minus score, I would give it minus 100. Since attending this event (at which Bruno was supposed to perform), I have complained and requested a refund. The venue is only offering a voucher (to be spent there of course!) and is simply not listening to the complaints of the hundreds of people who attended and spent vast amounts of money on the night. The staff were rude, one female guest was physically assaulted by one of the bouncers, and it was clear the management had no clue how to handle the situation (then or now in fact). I have reported this venue to Advertising Standards for misleading and false representation of this event, and have also written to Camden District Trading Standards. Do not visit this venue, your pocket will suffer, and you will leave with a bitter taste in your mouth (whether or not you eat and drink there). I have complained on the Facebook site for this venue and my complaints have been removed. This company is appalling.
I attended a Music Box night at Shaka Zulu where they advertised that Bruno Mars would be hosting. We were treated abominably by Shaka Zulu. The event was supposed to start at 9pm. Everyone was crowded around the escalators at eight-thirty because we were told we weren't allowed downstairs, where the stage was. The servers and customers had a hard time getting through and we were uncomfortably packed together - security did nothing to organise the situation. After that, while we were all packed behind the VIP area from nine o'clock onwards, security personnel and performers on stage kept reassuring us every half an hour that Bruno Mars would be on stage soon. If anyone at Shaka Zulu had made an effort to keep us correctly informed (that Bruno Mars would not arrive until after twelve a.m., that he would not be going on stage and was simply going to have his own table inside the VIP area) then we would have left early enough not to have to be standing there for three hours straight, unable to move from our spots, get a drink or a bite to eat, dance, or go home at a decent time. However, the case was that we stood there from 9pm to 12.30 am. Bruno Mars arrived at 12 and headed straight for his table and only sat there drinking as the crowd of 100+ people looked on. There was no live performance from him as they stated on their Facebook page ("Shaka Zulu: This is his last and ONLY performance in the UK before flying back to the US on Wednesday evening!") The way that Shaka Zulu dealt with the negative feedback the day after this was horrendous as well. After deleting evidence of their having stated Bruno Mars would be singing and performance and only reinstating the original posts after criticism about their ignoring the situation, they sent out a mass email to dissatisfied customers (and there were a LOT, just look at their Facebook page to see the complaints!) offering a voucher as a 'gesture of goodwill', as well as repeatedly emphasising that Bruno Mars was only 'hosting', and that he did 'host' at his table. I replied and said that they stated he would be singing on their Facebook page, and that I would like a refund of my tickets, as I would not have attended if they hadn't falsely advertised that Bruno Mars would be performing on stage. All I got as a reply was that my comment would be passed on and no acknowledgement of my complaints. False advertising and misrepresentation, as well as unprofessional customer service and way of handling a situation that resulted from their irresponsible advertising and actions. All they are after is a quick way to make money, with no regards for integrity or customer satisfaction.
This is the most Awful place I have ever been too. The staff (if they are not rude) are either extremely stupid or one sandwich short of a picnic. Unhelpful and they have NO idea what is going on. A group of us wasted £20 to watch Bruno Mars host and by 12:00 he had still not arrived, we heard one bouncer saying to the other that they assumed he "might" be there at 2 (the place closes then anyway) How is it possible that they are allowing people to spend money on tickets and drinks when they knew Bruno Mars might not even pitch up (which is exactly what ended up happening) This place is Absurd and I am embarrased to call myself a South African if this is who is representing our culture. PATHETIC is all I can say. WASTE of my time and money and energy
An extreme disappointment. The food was mediocre and bland with a lack of the characteristic spices in most African food. For the price, I was expecting something extrordinary and delicious. It's been over a month since I visited, had written a complaint to the restaurant as well as via Groupon where I'd purchased a voucher for one of our meals. Regardless of the voucher, we still spent over £70 with one drink and one meal. Ridiculous. Avoid it.
Just visited Shaka Zulu for the first time. It was the one year anniversary with my boyfriend and we wanted to celebrate by doing something special. The food was great and the staff made us feel very special when we told them the occasion! THe wood carvings everywhere made us feel like we actually went on a mini-vacation or something. It's definitely worth the visit. We'll be back again soon.
We went there for my husband's birthday dinner. Got a deal out of lastminute.com for £25 for 3 course meal per person. It was an amazing romantic experience. The staff were ok, just doing their jobs well and the food was great. I don't know why many people don't have good comments on the food but basically the food is full of flavours, exotic spices... and I guess some people can find it different and not seem to understand much about the cuisine. However, the only problem I would say is a problem was that the food gets cold quite quickly. I guess the tables are made of marble and the food is not served on heated plates, so the heat disperse rather quickly. I am a slow eater and my mains which was the ostrich fillet gone cold half way thru. The ambience was great, the decor was great and the food was great.. Would definetly go there again and perhaps with a group of friends this time.
I visited Shaka Zulu for the first time, last Saturday (6 August). I must admit that I was put off by the price but thought that we should give it a go as a friend recommended it. I had a passion fruit martini - it was lovely. Our food was delicious (I had a red mullet to start with followed by an ostich fillet) and desserts were lovely (I had a passion fruit creme brulee and I tried my boyfriend's dessert - a chocolate trifle I think). The only thing that put me off was the fact they asked for the table at 11pm (I didn't make the booking so I didn't even look at the time / was aware they needed it back by 11 - we booked a table from 9pm) but we stayed until around 11 20 and nobody said anything afterwards.
I was so looking forward to taking my Canadian friend to Shaka Zulu restaurant to experience South African cuisine. We went on a Sunday evening in August 2011, quite early. I was asked by a Hungarian at reception if we had booked. We had not and he said we had a half hour wait and whisked us through to a very empty bar for a drink. The decor was fantastic! We tried to get a south african beer but the closest we got was a west african beer and the other two choices were from Germany. I went to the toilet which was a walk past the restaurant area downstairs. It was practically empty. When I went back up stairs I asked the waitress why we were waiting for half an hour when it was empty. She said that was their policy and it was so that we could enjoy the "experience". She was Polish. We asked to see the menu while we waited. A chicken Bunny Chow, which is chicken curry in bread, was priced at £32.50!! I had been warned by reviews and friends but I thought that they were exaggerating. We then asked if we could look at the bar menu. The prices seemed a little more reasonable until we went to order. The waitress said, "oh so you have decided to settle for a snack then?" We hesitated and asked what size the portions were. She gestured the size, indicating very small. We got up and left. I travel the world for a living and am accustomed to paying for a reasonable meal and service but this place has to be the most over priced restaurant, with the rudest staff I have ever come across. They rely wholly on the fantastic decor. I guess that they do not have much repeat business and that customers are passing tourists who do not know any better. Considering I visited in August, the busiest month of the year for tourism in London, I now understand why the restaurant was so quiet. I hope that they have a change in management and employ more south african staff with cheerful dispositions. This place has great potential as an event venue but is currently so lacking in true african spirit. I will look out for reviews to see if it improves before I choose to cross its threshold again. Sorely disappointed of Blackheath
Being a South African, I am ashamed that this restaurant associates itself with my country. I initially went to the restaurant around when it opened and was not thoroughly impressed, however this I thought could have been attributed to the fact it had just opened and gave it a chance. I recently decided to go back with a group of friends to give it another chance. Its gotten worse. The staff had a serious attitude about them and were generally unwilling to help, besides our waitress who was actually very pleasant. The salmon starter was decent, but the meat (something which South Africa prides itself on) was atrocious. All of the meat was completely over cooked and had little flavour. Incorrect drinks were brought to us (Hunters confused for Windhoek, phonetically not similar at all...) and we waited about 40 minutes for our dessert! Our waitress came to apologise a few times for the delay saying that 'she was fighting with the kitchen'. Funny thing is, we were about 1 of a few tables dining on a Sunday afternoon... We all opted for the set menu, at £42. I wouldn't even pay half of that for this place, it was that bad. My feeling is that if the proprietors had spent more time, money and effort on the food instead of on the decor (which is fantastic, I have to give it that) then this all could have been avoided. Something needs to be done to turn this around in a hurry, otherwise this 'restaurant' isn't going to be around for much longer.
i was at shaka zulu on a sat night. the ambience is nice and relaxed, the crowd a bit mixed but cool. the food was average. we ordered a sharing game of african meat but were told that zebra was not available. asked for drinks 4 times before we got them. ordered a wine on the list and were told it was not in stock. bad service with no specific waiter assigned to the table. the staff was apologetic after we said we would not pay for a 12.5% service charge. at least they recognize the need for improvment! i'd recommed it for drinks after dining somewhere else.
We went to Shaka last weekend and the décor was AMAZING! The details in the carvings and lighting added to a beautiful atmosphere. I’ve never seen such a beautiful South African venue or heard of another place serving Zebra or Ostrich. They def went all out on creating a very memorable experience. Although the food was expensive, we used a groupon voucher and found it was quite affordable. After dinner we stayed for drinks to experience the night club. We enjoyed the diversity in music and I got my girlfriend to actually dance with me. (a rare event I must say) Def worth experiencing and had a great time! A must see!
amazing food, amazing service, extremely kind and willing staff, and it looks absolutely spectacular! I would recommend this to anyone, the whole experience is one to remember!
Oh god. Even looking past the waitress getting our order wrong, spilling water all over my leg, asking us how we would like out steak to be but being told we could only have it medium and lastly forgetting to bring the sauce I asked for. THE FOOD WAS PATHETIC. A child could have made chicken and egg is a tomato sauce with some curry powder. The steak and chips were mediocre and the dessert looked like a poodle had left a nasty suprise. Even if we had paid a tenner for the meal, I would have been unimpressed but the fact the bill came to over a hundred makes this place utterly ridiculous. DO NOT EAT THERE.
nice view,bad food..go there to feed your ego ...worse dinning ever .go there if your shallow...this place serves no purpose,superficial cr_p..
Astonishes me that I had a similar experience in Shaka Zulu's to most other ppl despite mine being nearly a year after others. Anyway.... food was overpriced for what was served, Staff are completely clueless and to make it worse, we had 8 different waiters serve us!! Will defo not revisit this "south African" wannabe themed restaurant
The venue is amazing and definitely worth a visit. The food on the other hand is definitely overpriced for what in our opinion, is mediocre fare.