Duke of Sussex

Gastropubs

Restaurants

Acton Green

  • Mid-range
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Duke of Sussex Tricia de Courcy Ling

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5
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Venue details

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  • Address:

    Duke of Sussex 75 South Parade
    London
    W4 5LF

  • Venue phone:

    020 8742 8801

  • Venue website:

    www.thedukeofsussex.co.uk

  • Opening hours:

    Open noon-11pm Mon-Thur, Sun; noon-11.30pm Fri, Sat. Meals served noon-10.30pm Mon-Sat; noon-9.30pm Sun

  • Transport:

    Tube: Chiswick Park tube

  • Price:

    Main courses £11-£17.50

  • Map

    1. Duke of Sussex

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

3.9 / 5

Rating Breakdown

  • 5 star:15
  • 4 star:2
  • 3 star:2
  • 2 star:0
  • 1 star:5
LiveReviews|24
1 person listening
Peter Smith

It's an amazing place with an incredible spanish and english food, good selection of wines, real ales always in rotation and spirits. They are allowed dogs in the bar area and in the garden but not in the restaurant obviously, I am a regular and I like the fact that the manager loves dogs and he always give us a bowl of water and a doggy biscuit for our little crocky. By far the best place to go in Chiswick.

George simmons

Fantastic Pub, but much more than just a pub. The food and service is bang on. We sat in the lovely beer garden on a summers eve and had an amazing selection of tapas. Well played.

Alfonso Lopez

Awful experience. Avoid the manager whatever you do. Really, really bad attitude, no customer servcice skills whatsoever. I have never been treated so badly by what is supposed to be a manager. We arrived with my fanily of 5 and our dog. Having already been there on Boxing Day 2012 for lunch with a friend (he has a british bulldog and we have a Weimaraner) We rung up beforehand to make sure they accepted dogs and they confirmed they did. We had a nice meal although the service was very slow but we were in no hurry so did not complain. However today (Sunday 24th Feb 2013) we booked a table and promptly arrived only to be told no dogs are allowed. I found this surprising as only about 2 months ago as mentioned earlier I arrived with my friends and 2 dogs and no problem so bearing this in mind today I asked the nice waitress if I could speak to the Manager. He came along with a sour face and when I asked him if the no dog policy was correct he said menancingly said Yes since I have been working here it is a no dog policy, when I asked how long he had been working here he said 3 years so I asked how come on boxing day a couple of months ago he said that's impossible, IT;s NO !! turned his back and walker off. I personally have no problem with the fact they no longer seem to accept dogs, however that is no excuse for this manager to treat my wife and I like a pair of idiots. There are ways to explain things and he certainly has not idea how to treat a customer. I will never go there again, Instead we went to the Bollo House pub round the corner on Bollo Lane, not only did they welcome the dog, the manager only had smiles for us and the food was awesome. If you want to be treated as a human being should be treated I strongly advice you, not to go to the Duke of Sussex (not whilst they have the same manager anyway)

Jeff Jones

Well, this place is a very disappointing disaster. After recommendations from our new neighbours, we booked a table for 12 for a family celebration. Sunday roast of topside beef was inedible, so tough the meet could not be masticated. the roast potatoes soggy on the outside and crunchy in the middle. The carrots near raw. everything cold and inedible. The rib of beef for “5 or 6” folk was a single rib bone, large, but a single rib. 50% plus fat. We love a rib of beef and are fine with it being marbled and some fat, but this was pure blubber. And a single rib bone of beef, even from the forerib, for £90, really? With the rib of beef, again raw carrots, with an over boiled gloopy surface. Roadt potatoes, anemic and soggy on the outside, crunchy and raw on the inside. Maybe the tapas is better. But the Paella had dry and overcooked rice. The shelfish in it was ok. The starter of cured meats and deep fried baby octopus was good. I guess when the illusion is shattered everyone get’s critical, but its fair to say that the chicken pie for two looked nice, but was light on the chicken for £20... The staff were polite and attentive. When I complained to the manager, hsi fisrt line of tact was that the beef was organic. I’m sorry buddy, it was disgraceful to serve up platters of blubber and over cooked topside. After a disgraceful negotiation they took something off the bill. I really did not want a discount with my friends and family, just a pleasant meal, they totally failed. Place seems to have nice vibe, so enjoy a drink, but if you’re hungry, stick with a packet of nuts.

A Local

What a really great old victorian pub - the menu is very weird - and the food in my view is also very average, which is a shame - this great pub deserves a much better food menu. The real ale choice is fantastic, with a real focus on smaller independent brewers which should be applauded, it's not always kept as well as it could be however, and they can be a bit grumpy if you return a bad one. They do also seem to allow small children in all day and all night, and thats not for everyone in a pub environment, also recent drinks price rises (by new owners Green King), may put this pub out of the reach of some ordinary drinkers - welcome to Chiswick..

John

I have lived locally in chiswick for many years and only recently visited this pub, i wish i had gone sooner. It really is fantastic! The food is second to none.

graphicsguy

I am a local who wanted to take some relatives to a nice local pub that was reputed to provide good food. Summertime - so evening dinner in the pub garden. It took 20 minutes to persuade a waiter take our order and a further 30 minutes to be served. I was then berated by anti-smoking Nazis complaining about smoke from our table drifting on to them - when we were outside in the garden! The interior, entirely smoke-free restaurant was completely empty but nevertheless they insisted we cease and desist, which only added to our annoyance while we waited and waited. This gastropub has great pretensions of being a Spanish tapas bar. When we were served, eventually, the salt cod fritters were no more than deep-fried, mildly fishy-tasting balls of mashed potato - a far cry from the rich, roux-filled bacalao croquetas they were supposed to represent. The gazpacho (the last dish to arrive, after the other starters and main courses had been served) was inedible. The chef had been far too generous with the vinegar - I thought they had mistakenly given us the salad vinaigrette. Nearly took all the enamel off my teeth. To be fair, they did deduct it from the bill. The double-espresso I ordered was clearly a single in a tiny glass and they forgot to bring several items we ordered, for which the waiter had to be reminded, whenever one drifted near enough, about every half an hour. In summary: 1. The food is definitely sub-standard and priced as if it were of a much higher standard. 2. This pub pretentiously sets out to be more gastro than pub while the dishes are more Vauxhall than Valencia, to appeal to tourists who won't come back (like me). Locals beware. 3. Service was woefully inadequate and staffing is one-third of what it should be. If we had not flagged down a rare passing waiter every time we needed service, I fear we would still be there now. There are much better pubs in Chiswick than this and also much nicer pubs with decent food. Don't be fooled by this one.

Jackie, Chiswick

A really friendly pub with very good food. Very important to me is that my beautiful dog is welcome and the staff are firendly towards our 4 legged friends offering water and treats. We eat in the bar as that is where our dog is allowed to eat. I love this bohemian pub and would highly recommend it to any visitors to Chiswick. It is a great local we are very lucky!

Duke Of Sussex

After having had many social events at this pub we were very keen to try Sunday lunch here. We entered the pub on a beautiful sunny Sunday afternoon and received a very warm welcome from the bar staff. We found a table outside and helped ourselves to a seat in the sun! Very quickly we were approached by a waiter and ordered our drinks. The drinks arrived quite promptly. All started well, however things rapidly deteriorated. We waited for over twenty minutes to order our food, with the menus on our table. When having to ask someone to order, it then took a further ten minuters for someone to come back. We wanted to ask a few questions regarding the menu and our waitress (whose English wasn't her first language) was unable to answer these questions. She went away to ask and came back still very unsure. Once ordered, we were given cutlery and beautifully fresh pieces of bread and butter. We waited for our meal for approximately fifteen/twenty minutes while a lot of other tables around us were asking to order and asking how long their food would be. Once receieving our food, it was very nice, home made, fresh and hot, which was thoroughly enjoyed. We weren't asked how our meal was and all the waiters and waitresses seemed to be rushing around (at one stage running) which to us seemed very unprofessional and chaotic. Once finishedm, our plates were taken away and given the dessert menu. We waited another ten minutes and then asked for our bill. The bar man who greeted us could see we had been waiting some time and pointed out to the waitress that we were ready to pay. When another waitress said she would be back with the card machine, she then diasappeard. The barman (seeing this) then rushed over with a card machine and apologised. he was very attentive and pleasant. All in all we were very diaspointed in the whole experience as far as the service was concerned. It is a big let down, as this pub is beatiful, set in a nice location, with a great garden and decor and wonderful food and presentation. We won't be going back to eat in a hurry.

Laura

I was recommended this restaurant and visited last night. I can honestly say that I have never, ever in all my life experienced service as terrible as last night. After 20 mins of waiting we had to ask to see the menus for Gods sake - we should have left then. Our food took well over an hour and went to the wrong table. It was tapas but we weren't given any plates so we were literally passing the dishes between us! We tried initially to order wine, but despite chasing the restaurant staff repeatedly and also queuing at the very understaffed bar we gave up and settled for tap water. We even had to find someone to get the bill to leave - not sure why we bothered. The real tragedy is that the food is very, very good, but unless you're a fan of re-living Fawlty Towers steer clear.

Ed

My favourite pub. Great food, good wine, shows the rugby but not the football and always accomodates any size of party with ease.

Alistair

Very poor rating from timeout here - I can only imagine they want to keep others from going? Food is superb, so authentically Spanish..

Tom C

I suggest Time Out revisit and re-evaluate this 2* editors rating. Farcical. This pub is brilliant. Quality Spanish-fusion fare. Menu also bolstered by probably the best Finsh n' Chips I have ever had.

alice

How can you only give it 2! It's one of the best gastropubs places around!

IAN

The waiters were fine and friendly, but the food was re-heated and burnt and even then tasteless. Sorry but the food was appalling. I

Geert

Great atmosphere, great food, great staff, excellent value for money. TimeOut FAIL.

flxjx

Fantastic food. Lovely staff. Good beer garden. Increasingly popular so increasingly better atmosphere.

Katie Mc Gready

Amazing food, very knowledgable service and a lovely atmosphere. The review must have had a very very off day as can't agree with the negative comments at all!

stephen cains

I likewise was pretty happy with this place. The setting is very good, the menu range very good, the food resonable and the service very good. The ales were well served.

Rich Baldry

Wow - I can only imagine Time Out were reviewing a different pub or they have made some other fatal error when reviewing this pub. The food is brilliant and always has something different on the menu (along with some of the old classics)! The attentive service is complemented by the relaxed and lively atmosphere that the Duke of Sussex exudes. Just lovely. Time Out should "spruce up" their review of they are to keep with the thoughts of the public.

Steve Johnson

Lived in Chiswick for a year with my family, and dined there weekly (at least). My only complaint is that they would sometimes run out of my favorite dish (Chicken Pie). If you don't think something as pedestrian as a Chicken Pie can be elevated to greatness, you need to visit. The Sunday Roast with Yorkshire Pudding is probably the best comfort food dish I've eaten. The combination of this pub and The Swan (down the road) firmly establish Chiswick as a must-visit for gastropub enthusiasts. I'm looking forward to returning to the Duke when I vacation in London this fall.

RF

I wonder if the reviewer visited the same pub that I have frequented from time to time. I have no criticism of the food or the service which is always friendly and unflappable regardless of the fact that the place does get very busy. They even have time to offer dogs a biscuit and a dish of water when you come through the door. The prices are so much more affordable than many gastropubs in the Chiswick /Hammersmith area. I would urge ther review to give it another try.