We are getting married tomorrow and we selected the Lisboa patisserie for our wedding cake. I went to pick it up (as they do not deliver... and now I know why) and I was given a huge and heavy cake for 50 people in a small cardboard tray without any support.... I was told that because of the high decoration the chef said that he could not provide a cover and I was suggested to instead fetch a box to put on the top to protect it. We decided not to load the in the trunk as we were too scared as we may damage it and my dad carried it on his lap to try to avoid any sudden movement. We quickly realised with Horror that the cake was all wobbling as NO INSIDE SUPPORT WAS FIT and such huge cake will off course start cracking and blow because of its own weight. The journey was HELL in trying to save the cake which we managed not to completely damage but not the cake we wanted for our wedding. Called the Lisboa Patisserie and complaint, the owner Mr C. G. was extremely rude and kept saying: Once you take the cake we have no responsibility! No apologies was given but instead Mr C. G. tried to emphasise it is our fault not his. On the top of this, the cake barely resembled the one we saw on the picture we were shown but much less nice and natural looking. We have used the patisserie in the past for smaller cakes but now we will NEVER use Lisboa Patisserie again and if you guys decide to.... I cross my fingers for you!
|Venue name:||Lisboa Pâtisserie||Contact:|
147 South Lambeth Road