Purchased a couple of groupon vouchers and it really was a terrible experience both times. The service was OK but the food was awful. The buffet salad bar was constantly empty, dried out and never replenished and the meat seldom came round and when it did it was not good (gristley and over salted). So unlike most of the other Brazilian restaurants we have tried in London. I think they make their money on the groupons / voucher system and do not even try to get repeat custom. Avoid.
Time Out says
Posted: Tue Nov 30 1999
Raizes is a restaurant on Hackney Road serves a traditional Brazilian menu, specialising in authentic rodizio - an all-you-can-eat style of dining popular in Brazil.
Raizes 460 Hackney Rd
- Venue phone:
020 7739 2009
- Opening hours:
Open daily 12noon-11pm
Tube: Bethnal Green tube
Meal for two with drinks and service: £50
- 460 Hackney Rd
- 020 7739 2009
- 460 Hackney Rd
Average User Rating
2.9 / 5
- 5 star:5
- 4 star:2
- 3 star:1
- 2 star:2
- 1 star:6
I have eaten in the restaurant twice, all food was delicious rated. Enjoyed the hot food as well as the cold buffet. The brazilian Gnocchi with cheese is a must to try, creamy and "al dente". The roast lamb and the heart chicken need tasting as well. I have eaten during the week and on a sunday the service was quick, the music was ok, room temperature ok. The conservatory is close to the buffet and you can eat as much as you want. The buffet was filled regularly and the roast meet came continusly until we couldn't eat anymore. I did buy a voucher on groupon and the deal was convinient for two people. Well done guys. We will come back again.
We booked this restaurant on a Time Out offer, and the only reason we stuck around was because it was pre-paid on a half price deal. I wasn't expecting an outstanding offering because of the discount, however the experience was frustrating, and as already said on other reviews, embarrassing. My boyfriend struggled to book a table in the first place, and after many attempts online and via phone calls, we got a table at 9pm on Saturday 21st September. First of all, we stood waiting to be acknowledged to be seated for over 10 minutes before I had to make a point of not being approached. When seated, it took ages to get anyone's further attention for drinks. The food was ok, but the salad bar buffet wasn't regularly filled, and we had to ask for them to bring us meats over as we kept getting left out. We understood that they were busy, but it was obvious how unsatisfied the other seated customers were with the experience. We did eventually manage to eat some food, however I wouldn't return or recommend this to others.
Buffet is uninspiring - although fried banana sounded promising it ran out and was replaced with boring chips. Salad wilted. My husband (who usually eats anything put in front of him) had to remove bits of gristle from the meat. I'm having flashbacks just thinking about it. Manager friendly though.
I love rodizio restaurants, and have been to quite a few around London. I'd have to say that in my opinion this is by far the worst I've been to. The salads run out very quickly and don't seem to be refilled. The hot buffet dishes are OK. But the really disappointing aspect is the meat - there is an extremely limited selection, it is all very dry and flavourless, and it comes to the table far too infrequently. Normally I would expect to go to a rodizio and come out an hour or so later feeling really full. I've eaten at Raizes twice, and left hungry both times. Please don't think I'm a serial complainer - I'm usually pretty easily satisfied, and this is the first time I've ever felt the need to leave a restaurant review. There are some good rodizio restaurants in London - but this isn't one of them.
One of my WORST dinning out experiences ever. It was quite embarrassing actually. I have been to Raizes a few times. And I noticed how everything started to deteriorate, from service to the quality of the food. I am not usually a cruel restaurant reviewer, but last night's experience at Raízes was despicable! First I called to make a reservation...I was told the restaurant was fully booked all day on a Sunday. Then he opened the exception to find me a table at 4:30PM. My first tought was: this is great! Busy restaurant means fresh food. To our surprise, upon arrival the restaurant was almost empty. I mentioned the fully booked reference and I was told by the owner that the restaurant would be incredibly busy in the next few minutes. I noticed the salad bar is now very small. The food was not replaced. Well, I stayed there for a couple of hours eagerly waiting for some fresh meat. But that never came to us. Now, I could expect to be at least served well by the Brazilians...but the service was so bad that we had to get out of our tables to buy drinks at the bar twice! No one came to check on us during the WHOLE time we stayed in there. And I repeat: no waiter came to us to ask if we wanted something! We had to go and get our plates in a self service manner and wait for the burnt and dry meat! Should I ever return? NO! And an unhappy customer will spread the word to a lot more people than a happy one.
1st time visiting raizes and also 1st time having a rodizio buffet Would not go back for the following reasons: 1) the concept was not explained to us on how service works with regards to serving the meet... we waited 30minutes seeing meat being taken to every other table but ours before i aksed to speak to the manager as teh table next to us had arrived and was given meat after 5 minutes. This is because they had gone up to the buffet got their sides and then came back to the table and waited for meat - we were waiting for meat then was going to get our sides had it been explained we would have known what we needed to do but no such luck! - only 2 out of the 4 staff could speak english. 2) the buffet of sides was very limited and looked a bit wilted and also like it had been sitting there all day (probably had some of it) - salad etc did not look fresh and beans had a skin on them under the heat lamp. 3) the meat - was such a let down. Was very fatty and salty. I am not a huge red meat eater and usually stick to white meats mainly chicken however when i go out to eat will eat steak occasionally and some pork if its not fatty.... Well we were there 8pm til 10pm and all that came out was steak which was cooked beautifully but was terribly salty. Beef on skewers (like shish kebab) but was very bloody and rare - not to my liking and pork served the same way which i ate as i was hungry but was also terrible salty and quite dry. for this reason I dod not eat very much meat at all and i only had 2 helpings of sides - rice and salad with a bit of beans. When we paid for our drinks on leaving I was asked how i enjoyed the food i did mention that I was looking forward to chicken no such luck - I was then told by a waitor that chicken was not being served as it was busy earlier and they had run out of the days supply! why they didnt tell us this on arrival i do not know dread to think how long i wpuld have sat waiting if I was only going to eat chiecken that night and how annoyed I would have been! The staff were very friendly and nice to us talking with us after our meal. However I started to feel ill on the car journey home and as I type this review i sit at my desk feeling under the weather very ropey stomach I also woke up in the middle of the night with a temperature and hot sweats whch i put down to teh food as all i ate the same day was toasts besides the meal out!
This place is great. Food is lovely, staff are very friendly and entertainment is perfect. Also the meat is sooooo soft! Softest thing I've had in my mouth for a long time!
I found the staff friendly and eager to introduce us to all things Brazilian. This is a family friendly restaurant where no eyebrows were raised when my daughter circumnavigated the tables with a new found friend from another party. Indeed, she was rewarded with a treat by the bar person. Food was simple Brazilian fare. Generous portions of manioc, rice, polenta, various meats. I would choose the meats over the fish which I suspect was frozen (a disappointing prawn stew). The grilled meats and sides for four was an excellent introductory starter which really sums up what to expect next. Feijoada was a rich heavy stew with all the right cuts of pork and salted beef. Deserts were fair. In all - this is not haute cuisine! This is everyday Brazilian food at good value.
I'm brazilian and I couldn't agree more with Time Out on this one. To me it's terribly frustrating to eat my national favorites so badly prepared and shameful that this might come across to other nationalities as 'proper tasting' brazilian food. The service was absurdly slow too.
Do not be fooled by the reviews below. Comfortably the worst food I have eaten, and between the three of us we ordered most of what was on the menu. Quite disastrous.
Abasolutely love Raizes. Have been going there for the best part of 5 years. Just love everything about it. The food is brilliant the ambient is spetacular and service is amazing. Will recommend to everyone. My husband is English and adores raizes and so is my 3 years old daughter who tasted brazilian food since i was pregnant lol :) glad to have an amazing restaurant so close to me and that i can remember a little bit of my culture. Go to Raizes and see it for yourself.
What restaurant did this reviewer go to? Must have been somewhere else. The food is amazing (I am a Brazilian, I should know!), service top notch and I seriously don't get what these critics write sometimes. Perhaps it is fashionable to write crap about restaurants just because if you write a true review you are not "cool" or something. For people wanting an amazing feijoada in true Brazilian style, just..... go to Raizes :D
The review is completely wrong. I went there with a brazilian friend, he told me everything there is cook in the traditional way. And it was true, everything we had was amazing!!! If u want a proper brazilian place, go there! You won't be disappointed. Almost all the people there were brazilian and this says it all, as well!!
This review is so wrong! I have nothing to do with this restaurant other than having eaten there a few times when I lived in London. The food is really great, very tasty, huge portions and of a high standard. The selection of beers is also great; the only place in London I found that stocked Bohemia a beer I fell in love with after visiting Sao Paulo. This place is well worth a visit, I really can't understand the above review at all, it is so far off the mark.