A groupon voucher purchased for the Taverna Italiana was met with poor customer service & indifference from the manager .It would appear that the normal warmth & quality service is not extended to those lucky enough to have purchased vouchers for the reataurant.I would like to tell you that the celebration improved but cannot.The manager made us feel unwelcome & after a family discussion we all agreed to take the hit on the vouchers & leave ,choosing to go to another Restaurant where we were welcomed with a smile & treated like part of their family.The Taverna Italiana failed at the first hurdle through the unprofessional,cold & rude manner of the manager..Poor show.
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A friendly, romantic Italian restaurant in the lovely Wimbledon Village, the Taverna Italiana is a favourite with discerning locals. Decorated with an unfussy interior made up of white painted walls, touches of exposed red brick and contemporary, comfortable dark wood furniture, Taverna Italiana has an authentic style that makes it feel as if it really could be in Bologna, Brindisi or Benevento, an impression supported by the warm service from friendly, well informed and smartly turned out staff often of Italian descent. The Taverna Italiana menu is entirely populated by extremely authentic dishes from throughout Italy with seafood a particular specialty, delectable desserts done to perfection and excellent wines from top notch vineyards. Concise and carefully put together, the menu reflects the best of Italy, concentrating on creating flavours reminiscent of those very meals experienced during Adriatic holidays, Tuscan trips and city breaks in the country famed for its cuisine.
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My friend informed me that he had purchased a meal deal off Groupon and that it was for a restaurant called Taverna Italiana in Wimbledon Village. There were 6 of us booked to eat there and he had purchased a deal covering 4 of us. It was all booked for Saturday lunch but there was horrendous traffic problems affecting most of the party as roads in Morden leading to Wimbledon had been closed. I sat with my son waiting for the rest of the party and noting the unwarm welcome as we arrived ordered a beer and a coke for my son. My friend who had booked the meal turned up with his girlfriend and we waited on the last two, who were due in another 10 minutes. Now hands up it must be frustrating for a restaurant when people are unable to turn up on time, but seeing as it was half empty and an afternoon sitting I was sure the manager would be understanding and happy for the business in the current climate. I was sadly mistaken. As we apologised again for the last two struggling to make it we witnessed what has to be the rudest owner/manager behaviour I have ever been subjected to in a restaurant. We explained the roads had been closed and hence the reason for lateness. We were met with ‘that’s not my problem’ and then ‘if you book groupon meal deals you must be on time’. It became obvious he was disgruntled with groupon and had no time for anyone trying to use the vouchers in his restaurant. Anyway he became ruder to which my friend asked the simple question ‘do you want our money?’. He shrugged and grunted. We asked for the wine list and explained that we normally spend a lot on wine. (We do!). Again he showed total disinterest. I said to my friend who had purchased these groupon vouchers that I couldn’t stay there with that kind of atmosphere. I’m sure the food is very good as previous reviews state on other sites but surely service goes hand in hand with that. So we decided to cut our losses and go. We left and I paid for the few drinks we had, to which I got a simple ‘prego’. Very unpleasant front of house. Don’t waste your precious time or money on this place. We ended up in another restaurant in Wimbledon which was truly excellent and brought the smile back to our faces. The difference was amazing. Review to follow.