I have been to many low end, mediocre and fine dining restuarants in London serving Indian or for that matter any food. But, I have never come across a place as HORRIBLE as this one.
I heard about this place from freinds and went there thrice only to have a bad experience every time. I kept on giving them a chance until my third visit thinking that there must be something good about this place and I need to find out what it is. Sadly, I couldn't find one single point that why I should go back to this place and had stopped going there now. Even if I am offered free food I will still not bother to go there and spoil my evening as you can get tatsty food from even a take -away but you go to places like these expecting a good time.
The third and last time I visited this place with family to see a freind and his family on a weekend. I don't remember exactly but I think when my wife phoned to get a booking she got told that they cannot take booking for the weekend on the phone. We waited outside in the cold for close to an hour with my 4 year old son as there is no waiting place inside and people queue up from inside the restaurant to outside the restaurant in a very erratic manner. No one is supervising the queue and keeping an eye if anyone is joining the queue from in between, more so when you are waiting outside you cannot see who is taking the advantage inside. Basically, you need to sort this out yourself and the management is not bothered. This place attracts a lot of people who are here before or after or for booze so there are good chances of having a fight or altercation spoiling your evening even before you enter their premises. Finally, I succeded in getting a table on the 1st floor this time which was deafeningly noisy and thus begins another fight to have a decent family meal. Me any my friend had to take our kids out many times as they couldn't bear that sound. I ordered a mild dish for my son but it wasn't really a mild one, my wife quickly opened a bottle of water and gave water to my son. My friend opened another bottle and had water from it. The unconcerned, impolite staff there was the most painful part , they don't want to wait to take an order and if you ask them to come back in a minute they make sure that they do not come back rather you find someone to take your order. Once we finished the food he was so quick to pick up the plates without the courtesy to ask before doing so, though I didn't mind as I got too exhausted by then and wanted it to end but ideally it wasn't correct. We got our bill in front of us without any desserts asked. I felt like I was eating there for free and they wanted me out of their place quickly ! But how could I be relieved by them so easily ? Nobody then came to take the money for 20 minutes, why should I wait again for them to take the payment and give me back my change and why do I leave a tip for this service? So I went downstairs to make the payment and after I paid the bill I noticed that they have billed me for 2 bottles of water for triple the the price of what that size would cost in the market ! When I questioned the guy at the till I got counterquestioned that ' if I have ever seen bottled water being Free In Any Restaurant ' ? I told him that I can think of one restaurant ' Taste of India ' off top of my head which places free bottles of water for every table and you can ask them for more if you need more. I asked him that if the water was chargeable then why was it on my table when I did not order it, why wasn't there a small note on the table that water will be charged for , do they purposedly lay this trap for it's customers and why the waiter took away both bottles (with just one glass taken from each) without asking us in case we were supposed to pay for it ? Obviously the guy couldn't defend this with any logical reasoning and got agitated. He then had the cheek to say that I am being too cheap and offered few coins from his pocket. Honestly, it is not about money but ethics, if I have spent so much on food then I can also pay few pounds for the water as well but only if I am not being duped ! I really wanted to punch this guy in his face but simply walked away because of the family wth me.
All in all , a horrible experience and vowed never to go back and have discouraged everyone who asks me. I think one big factor why people talk about this place is that you can take your own alcohol with you which sounds very interesting and the money people think it saves them plus you get to sit and eat cheap kebabs etc with drinks.
The food is also below average and not healthy. Anything made with so much oil and ghee can seem to taste good but it actually masks the original flavours and obviously isn't healthy for anyone.
I would buy marinated lamb chops, chicken wings, kebabs etc from Haji baba butcher shop in ASDA , put it in my owen and enjoy with drinks if I want to not spend much and cannot find any other decent place. The taste and overall experience will be far better than fooling myself.