|Venue name:||The Four Lanterns||Contact:|
96 Cleveland Street Marylebone
|Price:||£25 and under|
|Do you own this business?|
Average User Rating
2.3 / 5
- 5 star:1
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:2
This place had decent food and nice servers, but the owner is a real piece of work. He blamed me when his credit card machine wasn't working and totally ignored my concerns that I was being charged multiple times on my credit card. Every time he swiped my card (three times in total) I received an alert from my bank that my credit card has been charged. When I told him this he just said, "I don't care about what's on your phone." He screamed at me in front of the whole restaurant, which isn't surprising because he verbally abuses and berates his own employees in front of customers anyway.
When I asked for a receipt, he thought that a bunch of illegible scribbles would be good enough to pass for an itemized receipt. I told him I'd need something more official than that but he refused to give me anything even remotely resembling a receipt.
In summary, this place is shady and the food isn't so great that it's worth the effort and frustration of dealing with the owner.
i'm Greek-Cypriot and the 4 Lanterns is my favourite place to go when I miss my yiayia's cooking. Avgolemoni Soupa is excellent and the Souvla was equally as great. I'll keep returning. Really friendly owner too
The waitress was very hostile from the very beginning when we presented her with our kgb voucher. She only allowed us to choose from set menus written with chalk on a tiny blackboard which of course had a very limited choice and when I asked about the choice of food I was entitled to that I found on the internet that I could choose from with our voucher, then she denied any knowledge of this and acted oblivious to this fact, and also spoke poor english and had a poor understanding of english which was not helpful. I asked for a decent menu and she said that they did not have such a thing (!). Then I asked about what was gluten free as I am allergic to gluten and did not want to get food poisoning. Once again the waitress did not understand me and to be honest did not quite care as because we had the kgb voucher she paid minimal attention to us as compared to other customers. After a short while we watched a few new customers being seated and each handed proper menus, after seeing that I requested the menus from her and she grudgingly handed them to us. Throughout the entire stay at the restaurant I felt mistreated, uncomfortable and unwelcome. If it wasn't for the fact that we already paid for the voucher I would have imminently left the restaurant as her cold, unfriendly and rushed service made the whole experience unpleasant and I couldn't enjoy the meal with my sister as we both felt so uncomfortable. Overall, an uncomfortable experience where we could not relax thoughout the whole meal. However, the food was quite good and the deal was a reasonable one. It was a shame the service and treatment had to bring the great experience the little restaurant could have potentially offered.