Le Cassoulet

What a terrible shame it was a triple celebration today with my mum ,step mum for mothers day and it is my birthday as well. We arrived on time but our table was 15 minutes late. We were not asked if we wanted to hand our coats in when others had. The service was poor it took 2 attempts and another 20 minutes for a beer that had been missing from our drinks order to arrive. The mains came out and the waitress tried to place my main on top of the empty soup dish still not cleared from my starter, the starter dishes where all still on the table, the waitress who could see the plates there still then turned around to tell another member of staff that the table was not clear and still our food sat on the serving counter getting cold. We asked to see the manager but after 2 requests my father had to actually get up and walk trough the restaurant to speak to the manager. They did apologies and offer a discount and we haven't even had mains yet. Then my father and partner ordered the chauteaubriand with a £15 supplement which came but had obviously been placed under the grill to keep warm whilst our complaint was being dealt with, then this was dished up with bernaise sauce turning up after the steak main had been eaten. I regret that I would never eat in this establishment again. It was my birthday and the £100 discount given on the bill from an embarrassed manager could not remove the horrible taste that had been left in our mouth. It is a shame as I was really looking forward to this. We even stopped at tesco express to get dessert/cheese.