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Last week we gave top marks to the afternoon tea in the Lobby Lounge at the swanky new Corinthia Hotel. This week, we're taking a left out of its striking foyer to Northall, a modern British restaurant that overlooks Embankment station through huge curved glass windows.
Hotel restaurants are often accused of blandness, of playing it safe so as not to alarm an unadventurous captive clientele (ie the residents). Massimo, the Italian restaurant in the hotel's west wing, conformed to this stereotype, but we still gave it four stars for its attention to detail. And although Northall's menu shows a few signs of risklessness - with steaks, a beef burger, fish and chips - the kitchen shows imagination and skill sufficient to let this restaurant stand on its own.
Like the other rooms in the Corinthia, Northall's a showstopper: grand and luxuriously appointed with select modern flourishes. The ceilings soar, tables are immaculately dressed. A serious amount of money has been spent here.
Service was slick, though staff could be allowed to show a little more personality. Our sommelier opened up a bit though with an enthusiastic recommendation of a carmenère, from the cheap end of a decent list.
Seafood and shellfish dominate a menu that takes provenance porn to new depths of depravity: every dish lists a producer's name, eg 'Dover sole with soft herb mayonnaise and lemon. Matthew Stevens, Cornwall'.
Our salad of ox tongue and warm hen's egg came with diced pickle and soft herbs, and was made with beautifully flavoursome sliced meat (Lake District Farm, FYI). Sliced sea scallops with fermented lemon dressing (better than it sounds) and cress was good too; the molluscs were springy and the dressing tingly.
Mains hit the same heights: the Cumbrian beef burger was one of the best we've had in London, tasting of not much more than first-class steak and all the better for it. A perfectly roasted fillet of pollock was scattered with deep-fried pieces of squid and apostrophised with smears of rouille and sticky ink sauce. The only let-down was 'triple-cooked chips' - if they were, I'll volunteer myself for the last two oil-dunkings, so little was the effect they had on the spuds.
But desserts picked things up again: a vivid apple chiboust (a sort of thick custard) was presented on a spicy gingerbread base and sharpened by apple sorbet.
The caveat to all this is the bill. A luxury hotel in SW1 is never going to be cheap. There's a 'daily market menu' at £22.50 for three courses: it may not offer the best cooking at this price in London, but it's a more realistic proposition for most people.
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Breakfast served 6-10am Mon-Sat; 6-11am Sun. Lunch served noon-3pm Mon-Sat; noon-4pm Sun. Tea served 5.30-7pm, Dinner served 5.30-11pm daily
Main courses £24-£39. Set lunch £28 3 courses. Set dinner £25 2 courses, £28 3 courses
Credit cards AmEx, MC, V
Facilities
Babies and children welcome ( high chairs ), Booking advisable, Separate rooms for parties ( seating 24 & 34 ), Disabled ( toilet ), Dress ( smart casual )I had dinner at The Northall on the 14th February 2012 for the first time and it will definitely by my last.
I went to your restaurant that night with high expectations. The meal and the service we received from the waiting staff was superb but the evening was ruined by the impoliteness from a member of staff.
I had made my booking on Monday 13th February 2012 via toptable.com for the special offer of three courses and a glass of Laurent Perrier champagne for £25. I received a confirmation of my booking from the site later that day. On the night of the meal, 2 hours before our arrival I spoke to a gentleman called David to verify my booking and he confirmed that they had.
When presented with the bill at the end of the meal I noticed that there had been an error with the amount we were charged for our meal. I brought this to the attention of the waiter who then called the maitre d' over. I explained to him that there had been a mistake; we had not ordered the valentines menu but the special offer of three meals and a glass of champagne for £25.
The maitre d' then proceeded to tell me that the restaurant was not taking toptable bookings that evening and diners had been contacted and made aware of this. I explained that no one had called me but I had called the restaurant two hours before arriving and at no point during my conversation with David did he tell me of this. I also showed him a confirmation of my booking on my smart phone.
He also highlighted that on the menu we were given it stated it was the valentines menu. I told him I did not see this and it is not my job to highlight to the staff at the restaurant of my specific booking. This should have been dealt with before we were shown to our seats and given the correct menus. Afterwards we were given another bill with the correct amount.
I found his manner and approach to the situation both abrasive and condescending. I was made to feel like a liar in front of the other diners. His retort of "have a nice evening" and walking off mid-conversation was very unprofessional. If this is the kind of staff they employ then they need to re-evaluate their hiring policies. A pleasant evening was ruined by the actions of an ill-mannered member of staff.
The other staff were very attentive and I would have given the restaurant a higher rating but due to the behaviour of one person I am only giving them a two.
Tried to book one of the offers and while it says "min. 1 person", it will not give any available times for a single person. Either all 1-person parties have been quick - or something is a bit fishy. Maybe I should book for two and pretend I got stood up?
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