Dansk Flowers

Shopping , Home decor Islington
  • 1 out of 5 stars
(1 user review)
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The variety is huge at this indie florist: from delicate, petite bouquets to grand and bold arrangements, it offers a bit of floral chic for every budget. For those who really want to get their money’s worth, there’s also a strong selection of potted plants at both this branch and the St John’s Wood outpost.
Venue name: Dansk Flowers
Contact:
Address: St Mary's Church
Upper Street
London
N1 2TX
Opening hours: Open 8am-6pm Mon; 8am-9pm Tue-Sat; 9am-6pm Sun
Transport: Tube: Angel tube
Do you own this business?
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Sunny L

Appalling customer service - avoid!


I arrived at Dansk in my wedding dress as we stopped to collect flowers before marrying at Islington Town Hall and I was amazed to receive the worst customer service possible.

The two girls were extremely disengaged, sighed when I asked if flowers went well together (I was told: "all flowers looks good with other flowers" - not exactly the specialist knowledge Dansk claims to offer on their website) and downright rude. 

A few examples of the poor service:

1. I asked for a second small bouquet for my sister and was told: "you should have told me that earlier." Cue more huffing and sighing as the girl walked all of three feet to inelegantly grab more flowers from the buckets. She rolled her eyes at the other girl whilst doing so.

2. Icy silence throughout the entire my time in Dansk except for when I asked a question (always answered flatly).

3. When I asked what colour ribbon I wanted for the bouquet, I asked for a suggestion (according to the flowers and my dress) and was told: "it doesn't really matter."

4. I pointed out that a flower was sticking out an angle once the bouquet was ready and the girl responded by stabbing the bouquet with a pair of scissors - chopping off the flower and another next to it leaving two stalks bare). She then laughed.

I emailed Dansk to speak to the manager and spoke to her on the phone after. She wasn't particularly interested beyond a cursory 'sorry' and categorically said the store owner wouldn't offer anything by way of apology. It later transpires they are married so there doesn't appear to be a formal chain of management. She also took 2 weeks to come back to me and only responded once I chased her twice.

In short: don't expect decent service despite the Dansk site stating they are passionate and experts in their field. I was met with two young (potentially untrained) shop girls who couldn't have cared less that they upset me an hour before I got married. 

Poor from start to finish.