Hakkasan Mayfair

Restaurants

Restaurants and cafés

Mayfair

  • Expensive
HakkasanMayfair-72.jpg

Time Out rating:

<strong>Rating: </strong>3/5

User ratings:

<strong>Rating: </strong>1/5
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Venue details

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  • Address:

    Hakkasan Mayfair 17 Bruton Street
    London
    W1J 6QB

  • Venue phone:

    020 7907 1888

  • Venue website:

    www.hakkasan.com/mayfair

  • Opening hours:

    Open noon-3.15pm, 6-11.15pm Mon-Wed; noon-3.15pm, 6pm-12.15am Thur, Fri; noon-4.15pm, 6pm-12.15am Sat; noon-4.15pm, 6-11.15pm Sun

  • Transport:

    Tube: Green Park tube or bus C2

  • Price:

    Meal for two with wine and service: around £130

  • Map

    1. Hakkasan Mayfair
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Comments & ratings

Rated as: 1/5 (7 ratings)
  • Staff are a bunch of morons, rude and untrained. We have been harassed and hurried for 2 hours, in 5 minute intervals. We would have enjoyed the food if not for the constant interruptions and reminders to hurry up because the table is already booked for the next party. If I wanted fast food I'd have gone to KFC!!

    Dusseldorf Thu May 23
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  • Outrageous... Level of service it is absolutely ridicoulous.. If you don't finish in 1hour and 30 min, you are out!! you are not allowed to have a dessert!! Without mention that the place is expensive, Average price per person is c. 1.5£ per minute on average. Basically, if you still want to go there, just be prepared to eat as quickly as you can ....

    Shakespeare Thu May 23
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  • I would never go back to this restaurant again. The staff are incredibly rude, and i think Alan Yau would be ashamed to see this place.

    Dave Thu May 23
    Rated as: 1/5
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  • AWFUL service, terrible staff. DO not visit.

    Sarah Thu May 23
    Rated as: 1/5
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  • Food is top quality, but do not go to this branch. Tottenham court road is far better. The staff are absolutely dreadful. I don't think i have ever been to any restaurant, especially one of this supposed quality, where most of the members of staff are this rude. We arrived to meet the 7 people standing downstairs in reception (mainly doing nothing), and spoke to the lady on reception who was the first part of the horrendous evening - she was just plain rude and not remotely welcoming for a restaurant of this type. Once we arrived within 20minutes we were told about the 2hr policy and how we had to leave shortly, so should hurry up and order. Subsequently we were brough the same dishes twice, with no apology or admission of any wrongdoing. Then as we were paying for the meal the person holding the card machine shouted at one of my table to "not touch the machine" after she had typed in her pin. I've never seen or heard anything so ridiculous. To cap this off, we stupidly agreed to pay the service charge and then spoke to the moronic manager, who proceeded to smile and laugh whilst we explained why we were dissapointed with the service. I will never be going back to this restaurant again. i strongly advise not going there either as you will see how poor the service is.

    Tristan Thu May 23
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  • I was very disappointed with my first visit to Hakkasan, Mayfair. We came to the restaurant to celebrate a special occasion and the occasion was dampened by the rude and indifferent waiting staff. I felt they were in a hurry for us to leave our table, they would quickly remove empty dishes we were eating from when guests at the table were still eating. I mentioned this to the waiting staff and I was told this was restaurant policy. I felt my comment was completely ignored. A guest at the table received her desert in a glass with a broken hole. When this was mentioned to the manager he did not seem very concerned even thought the fellow guest may have eaten small fragments of glass in her dessert. Then we were told to hurry and vacate the table. I will not be returning to this establishment again. They are more interested in filling their pockets and having customers through the door than ensuring that their customers have a good eating experience.

    JC Sun Sep 30 2012
    Rated as: 2/5
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  • I agree with the other reviews. The food is excellent .. staff revolting .. yes THAT BAD! I have never been looked down on like that by anyone .. dreadful - I got the inkling that the feeling of utter disdain filtered down from the management .. that many miserable people could not have accidentally ended up working in the same restaurant. They won't be flavour of the month for long .. over rated, over priced .. and very nearly over ... period. There is no way I'd go back ...I'd take standard,tasty pub grub, happy, helpful staff and a glass of wine over this jumped up pretentious 'hole' anyday! Merry Christmas!

    Mopsy Fri Dec 23 2011
    Rated as: 2/5
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  • Cocktails and dim sum really lovely, everything else - service, food, setting - decidedly average and ludicrously expensive. Far better places to go in London. Best avoided

    Greg Mon Dec 19 2011
    Rated as: 2/5
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  • utter pomposity and hassle of booking a reservation has totally put me off - they are more interested in their own posturing than in recognising that we are the customers - this is a trend I deplore in these full-of-themselves places. after booking us in, and 2 re-confirmations!! because their commerical pocket may be hit if we are either late or don't turn up - they insist at precisely two hours in, they will take us off the table - it is not a place to go with friends for a wonderful leisurely time except if you want to impress them with your deep pockets. most uncouth. don't go.

    Leslie Gardner Sat Dec 3 2011
    Rated as: 1/5
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  • Over priced and service is poor. Food is the average.don't go unless you are a fool.

    Frank Sat Aug 13 2011
    Rated as: 1/5
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