|Venue name:||Trafalgar Arms||Contact:|
148 Tooting High St
|Transport:||Tube: Tooting Broadway|
|Do you own this business?|
It was such a relief when we (local residents) learned that this pub had been saved and even better when we heard it was to be a Geronimo Inn pub as they do have a good reputation, despite being on the prices side. However, I booked a table last September for my son's birthday and not only had the 'events manager' not actually placed my booking - after several conversations and email confirmation etc - but they then proceeded to offer terrible service - food taking ages to arrive, then not arriving together. After the food they forgot about us so we gave up with table service and just went to the bar individually. Then two weekends ago a friend, myself, and my son had a roast meal there which was not only delicious but the service was very good. So, I decided to book a table for my birthday lunch there yesterday. Well, unfortunately we received terrible service - slow, not told certain things not on menu until after being ordered, kids meals brought after some adult, then ten mins later two more dishes brought out. I can understand a reasonable wait when a place is very busy but it wasn't. The waiter looked stoned and the kitchen were obviously very disorganised. When we did get our food is was tasty but I didn't notice so much by this point as was ravenous. They brought us bottle of Prosecco on the house but we had decided we weren't having anymore. We didn't drink it as I'd rather have money off other things that we had already consumed. I asked for the manager to come and see me, which he did. He apologised and said its not normally like this and actually his shift hadn't started till 3 so 'he wasn't really sure what had happened'. Good news was they took 20% off the bill which was good news and I appreciated that. But won't go there again 😑 Tooting has so many good places to eat and drink now luckily !