Discover Children's Story Centre

I took my little girl for her 2nd birthday. I was really let down. I was told over the phone that the story experience would be read by the author - turned out on the day that was not the case, despite paying extra on admission fee. It was dirty, the dressing up clothes looked as though they are not cleaned often - one dress had food and sick down the front. The cafeateria was shut, so there is no where to buy food! Not even a vending machine or water cooler.The play areas were lacking resources. And i would not suggest taking children under 2 and half. Parents were extremely pushy as the capacity of people in the venue was beyond overloaded! I would not recommend going here!

I took my Grandson to see the interactive story-telling theatre,The House of Mr and Mrs Winter. The audience, children aged 3-6, accompanied by an adult, were enthralled by the magical story sets, props and lighting. We went from set to set with the actor-storytellors. It was a wonderful experience and great value for money. Local families are very lucky to have this facility on their doorsteps. PC

an amazing place for kids love it love it love it...I have over 30 years experience of working with kids and rate this place very highly...wish there were more places like it instead of the soft play places..will be there this week again.

well i was very intrested in coming to this but living in plymouth in devon and coming up for a holiday i will be looking to go somewhere else now as this place seems to be very poor and not good value for money in what i can see and toys and area in gen is not a nice place to be wonder what kids think ha ha NO CHANCE

Overpriced family ticket of £14.50 due to lack of facilities for my kids aged 4 and 7. Web says suitable for age up to 11 - more like 5 max. Grubby all round. Staff pleasant but slow on the uptake, eg, had to ask for the mirrors to be cleaned so kids could draw on them and for pencils to be sharpened - things you would expect as standard. Also had to complain twice in 1 hr of disgusting state of the toilets. Disappointing. Would not recommend.

rubish it is rubbish

This is a wonderful place to take your child, with an expansive indoor and outdoor section for kids of all ages to play and explore. The staff were generally very nice and helpful HOWEVER we happened to visit on a day when they were running a story festival. The festival comprised storytelling sessions geared towards various age groups throughout the day. We were told that because the festival was running, we would have to pay £7 each rather than the £4.50 that they normally charge. We were fine with this until we found out that the sessions that suited our one-year-old were fully booked until a few hours later in the day. Obviously coming all that way to visit, we could not wait around ages with a one-year-old. We were annoyed at the system that required that you pay extra even if you could not realistically benefit from it. The manager heard us out but seemed to imply it was our fault for not referring to the website before we set out. I had referred to the website a few weeks ago, checking the entry fee and did not see any mention of a different price on the price page of the site. I do not know of any other attraction or museum in London that charges more on a given day. Instead they operate a system, whereby you pay extra to attend. This seems a much fairer system, particularly as the manager told us we could have pre-booked (if we had known!) and given our experience I'm not sure we'll go back. While £4.50 a person is a perfectly reasonable price, £7 certainly is not! Sadly, despite it being a lovely time for us as a family, I don't think we'll be back as it has left a bit of a bad impression on us overall.

Dear KM We are sorry to hear that you had a disappointing visit and will look into the issues you have raised. Feedback is always welcome and we endeavour to constantly improve our services. In terms of our food offer - we do have fruit bags and a healthy range of homemade sandwiches in the cafe. Please do get in touch if you would like to speak to someone at Discover bookings@discover.org.uk.

This is not as good as it's hype. It is dirty and the toys and play area is tatty and needs updating, the canteen area was rubbish, next to the door which was freezing, no food other than from a little fridge and junk food, the staff were a bit useless really and did not really interact with the children at all, really really rubbish day.

discover is a magical what?!! not really great publicity.