Aqua Nueva

I am surprised to read the comments below. We had the most amazing Spanish food and the maitre'd Mark was incredible in explaining every dish. Frankly we were rather stunned by how good the food and service was. Very pleasant surprise and we will be back very soon to try the Japanese next door which was heaving!

Amazing Spanish food plus the service was very excellent. Hostess gave excellent service and high recommended.

Expensive drinks. Rude door staff. Refusing entry when wearing shirt, jeans and shoes. Would not recommend.

I went to Aqua Nueva for dinner with friends on a Thursday night. We had been really looking forward to it and couldn't have been more disappointed!!! The service was appalling - every single member of staff I came across (and there were seemingly dozens of them swanning around with little to do) was rude and arrogant. Furthermore, when I went to the loo with my friend, on the way back one of the 'hostesses' physically grabbed my arm to stop us getting through when we had actually been sitting on the table right next to her for the last couple of hours! I'm intrigued to know what the point of hostesses are who don't even know who is eating in their restaurant! Service was exceptionally slow and we waited about half an hour to pay the bill so we could leave the restaurant and go to another bar - we certainly did not want to stay there any longer. All in all, I would strongly recommend that you avoid the restaurant and bar at all costs, and keep your feet firmly on terra firma as the views are simply not worth the terrible service!

Stunning place but statff are so rude! We wanted to sit down with our drinks and even though the place was about 7% full they gave as the smallest table and told that we would need to squeeze up! We pulled a chair over from one of the many empty tables but was told taht was not allowed. Some serious customer service is needed and with those prices you expect a gold one at that!

Amazing , possibly the best restaurant i have been to in London, being used to spending minimum of £100 for two on a usual meal, however this was 3 courses of amazing food and drink, well worth the money, amazing service, have spent many years going to top restaurants in London, Milan, Venice, Malaysia etc. and this is well up ther ! best tapas i have ever had !

Quite dissapointing first experience. Waitress unable to answer most of the menu queries, had to call someone else. Menu in Spanish does not translate to same ingredients in English. When asked what fruits they will include on the summer fruits dessert we were given a full list of summer fruits although we were having our meal in Nov... dish was served with three small fruit portions, majority being pomegranate seeds. Wine listed allocated to incorrect region...the only positive comment is that although they probably served half seabass to the three of us the main course was delicious

Absolutely gorgeous venue, its just a shame the staff ruined the experience. we were greeted by about 5 snobbish staff at reception and were told we could only go to the back terrace as the front one was full. again there were about 7 staff on the bar with a bad attitude. gorgeous views and lovely venue, however i found it too pretencious and the staff were arrogant

The colossus that is aqua is a gem of a place, Aqua nueva serves Spanish dishes that in my opinion are unrivalled in the city. The waitress was French but very knowledgeable about the cuisine and its origins, nothing was a problem and she smiled throughout. Yes this place gets busy, but that is a testament to its staff. I can say it is on my list of places to go on a regular basis

Not a fan and I shan't be rushing back, which is a pity as I had been looking forward to trying this place. I found the entire Aqua experience pretentious and underwhelming,, from the patronising and insincere luvvy greeters (the man downstairs with a clipboard instructred me to go to the fifth floor - there is only button in the lift! How stupid does he think I am!) to the slow and inattentive service at the bar (and you'll pay 12.5% service for the privilege of waiting to order your own drinks) to the lack of napkins and bar snacks (for those prices I expect some rice crackers with my cocktail). I was told snippily upon arrival that the outside terrace was full, so we were forced to stand in the middle of the bar/restaurant area and queue to get out there, even though we were already standing about 10 feet away at the bar - no flexibility or common sense whatsoever from the staff. Admittedly the terrace is very pleasant but at this point I was so fed up with the general attitude that I couldn't be bothered with it. The decor in Aqua Nueva is really impressive but it feels like a nightclub, and quite frankly I'd rather a tumbler of Rioja and plate of Jamon at Brindisa. Our waiter was well intentioned but not very well trained, and had zero wine knowledge (he just about recognised Pinot Noir, but didn't know that there was a Gruner Veltliner on the menu, never mind whether it was any good or not). At one point we had to ask someone where our other food dishes were, and the girl shrugged and said "you have no space", referring to the ridiculously large platters taking up our table (it's not our fault the plates are so big!). We eventually asked her to swap out some of our half-eaten mediocre food for something else equally mediocre. The bill was enormous and I was glad that I was not paying it!