Banyan on the Thames

Restaurants

Restaurants and cafés

Battersea

  • Expensive
food_restaurant_banyan.jpg

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5
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Venue details

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  • Address:

    Banyan on the Thames 34 Lombard Road
    London
    SW11 3RF

  • Venue phone:

    020 7801 3600

  • Venue website:

    www.hotelrafayel.com

  • Opening hours:

    Open 5.30-10.30pm daily

  • Transport:

    Tube: Clapham Junction rail or bus 44

  • Price:

    Meal for two with wine and service: around £80

  • Map

    1. Banyan on the Thames

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.3 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:2
LiveReviews|3
1 person listening
JD

Where to begin? Came here on a last minute.com deal for "50 percent off a meal" with my fiance. In quotes as this is what is stated, no asterix involved. At the prices they charge for the meals, it seems half price is about what one would expect to pay anywhere else. The cocktails are vastly overpriced, even by central London standards, sorry, but £9-10 isn't good value. So, we sat down and ordered starters. Scallops for me, nothing special, and it was acceptable. Not great for the price, overcooked and slightly gritty but hey, not bad either. Mains, well... that looks good, lobster tail"S" on a stuffed tomato. Notice the "s" indicating plural. It arrived on my table, one Lobster tail (note this dish had a 4 or 5 pound "supplement". After a few bites, I enquire with the staff and a waitress eventually comes back with an excuse involving different sizes of lobster tails and how the smaller one is included in the filling of the tomato. A lie, but I don't press the matter as I'd rather not make a scene infront my fiance. We order a creme brulee for dessert, the consistency varied from cold rice pudding at the bottom with a couple of berries or fruits thrown in to what approximates creme brullee at the top. Throughout we'd had a few drinks. Finally we come to pay, something which took 40-50 minutes all in all but I digress. I found it interesting that they'd decided to charge 50% off on only the food, and not the overpriced drinks, on inquiring, they simply stated that was policy. Perhaps it would have been useful if they could have told us this at first, or even mentioned it on the menu, or the deal, but it was to be expected. £65 for something that should have cost perhaps half as much (and this is WITH half off... the food). Anyway, after waiting almost 50 minutes to finally get to pay and being lied to by the staff, not even a hint of compensation for their error on claiming multiple lobster tails (you know, even getting rid of that "supplement would have garnered a little good will), and then being lied to, I thought they could suffice without a tip. (An aside, having spent half a year in the US in 2011, you really do learn what customer service in a restaurant environment is about, diametrically opposite to this place) Doubt the message got through though. Don't go here. Please.

Karrie

Have gone a couple of times now, early this year the food was great but the last two times we went the service and the food has been up to the standard we would expect for the price. Will not be going back!