Sadly, this restaurant was a huge disappointment. I am giving it one star for ambiance, but as polished as the decor is, the management and owner, are the antithesis of it.
My husband and I attended a business dinner with 8 other people at Bentleys in May. The sommelier opened a bottle of red wine and spilled it all over me, not a splash, but a significant amount of wine. I tried to console her and was more than considerate, after all, accidents do happen, right? Not only did I have a new outfit on which they washed in the sink in the ladies room, along with my first time worn Prada suede pumps, but I had to then sit through dinner soaking wet. The manager, Kingsley Nhembe, gave us his word in the restaurant, so the surrounding tables could hear, that it is Bentley's policy to take take of damages their patrons incur in situations like this. He further stated that he has never known the restaurant not to take care of it's customers. I believed his word. My husband was skeptical and requested the statement in writing. Well, he was right, I shouldn't have trusted his word. (I will post the written statement if Timeout allows)
Three months have passed and not only has Richard Corrigan and his management not offered to compensate me for the damages I incurred, they will not respond to my receipts, photographs of damages post dry cleaning and a total and beyond fair bill for the replacement cost of my outfit. Until...I posted my experience on Trip Advisor! Then I got a response that was so classless and unfair, we all wondered if they even read my claim. They responded with inappropriate statements attacking me of threatening them! All this after spending 2800$, sitting through a business meeting/dinner soaking wet, being made promises, and poor service? There are many other fabulous restaurants in London that deserve good patrons.