Bread Street Kitchen

Restaurants

Restaurants and cafés

City

  • Expensive
breadst4.jpg

© Rob Greig

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5
Rate this
 
0

Reviews

Add +

Book now

Book now

Venue details

MAP CLOSE
  • Address:

    One New Change
    Bread Street Kitchen 10 Bread Street
    London
    EC4M 9AB

  • Venue phone:

    020 3030 4050

  • Venue website:

    www.breadstreetkitchen.com

  • Opening hours:

    Breakfast served 7-10.45am Mon-Fri. Meals served 10.45am-11pm Mon-Fri; 11.30am-11pm Sat; 11am-8pm Sun

  • Transport:

    Tube: St Paul's

  • Price:

    Main courses £12.50-£31. Meal for two with wine and service: around £110

  • Map

    1. One New Change

Users say

0
<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.7 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:3
  • 3 star:4
  • 2 star:3
  • 1 star:3
LiveReviews|14
1 person listening
Jess N

My two girlfriends and I thought it would be a lovely idea to go and get a Sunday brunch to catch up! My friend suggested this place as she had been there the week before and had a nice time.


We arrived at the restaurant (with a table booked) and had a warm reception by who I believe was once of the hosts. The temperature was lovely, the music good (perhaps a tiny bit too loud). Overall the general ambience was sophisticated and welcoming. Tables were set nicely.


Taken to our table we were seated and given menus (brunch, lunch, wine and cocktail). The first small thing we were confused about was that there was no soft drink menu, which is I'm sure a preference for the restaurant, but it would be nice to know that it was 3.25 for a small latte and to also know the options without having to make a snap judgment. Our first waitress with brown hair, was very professional and listed all the drinks that they had. However I asked for skim milk and received a full cream coffee, when I enquired about this the next waiter when he announced "latte", he said, "um sure".


We then ordered two English Breakfasts and one of the Buttermilk Pancakes. While we were waiting I had to ask for table water, from our blonde waitress (who thought this was a weird question) when other tables got it automatically, my glass had something floating in it. The brunette quickly resolved this, and was good at quickly helping me with a nice professional smile. 


I then asked the blonde waitress to please remove the lunch bread rolls from our table because we had ordered breakfast and we didn't want the spare bread (my friends had been charged last time for it, and we didn't want the bread). The blonde lady said, are you sure? A little rudely, might I add. Then removed the bread (but not our bread plates). 


At this stage we were starting to feel a little weird, our drinks came quickly, but by this stage we had been seated by one person, and now served by three. One positive thing to note however was that they didn't seat anyone directly next to us (good spacing). 


Then our food arrived. The waitress put the three plates down ledge behind us, I thought this was a little unprofessional, you should be able to carry three plates to a table, but she did know who was having what without needing to ask (thumbs up!). It was quick, even a little rushed, making us already feel like we were another "process" (which had come from the now four different wait staff, no enquiring questions about whether we were here for brunch or lunch, no real rapport as such, no asking how we were going). 


The pancakes looked lovely, they were fluffy and nicely presented (we all tried them and agreed thumbs up for the pancakes!). However the English Breakfasts we were surprised to see that there was no toast included or any garnish or notion of presentation. It basically looked like something I could have made myself at home (perhaps that was the idea). The tomatoes were not very nice, mushrooms were okay, ham was tasty (bit too salty for me but that is my preference I believe), eggs with soft poached (perfect, as I asked). But we were confused about the lack of toast.


We ate our meal, and then as we were finishing we noticed that the tables around us were getting these cute little metal racks of toast, I asked my friend, when she came last week if she got toast with her English Breakfast, she replied yes she did. 


I asked a fifth waitress, who had a brown blazer on (so many in one section!), "Just a quick question, were we supposed to get toast with our breakfast?" A little mini flash of panic went across her face, she asked you didn't get any toast? And I said no, neither of us had.


She went to go and ask at the kitchen, our other blonde waitress returned and told us that we needed to ASK for toast when ordering. THIS was the biggest thing that ruined the whole already tense experience. I said to her, there was nothing on the menu that suggested that we could order toast (like "Extras: toast - 2 pounds or something" which I double checked as I was leaving), also, most people could safely assume that an English Breakfast includes toast. She replied with, did the menu specify toast? To which I replied no, but we felt that was a poor excuse. When we said that my friend was here last Sunday and she just received toast automatically, the waitress replied with we just changed the menu (this week??), which I have a feeling she was lying due to the fact that the first lady I asked looked stressed and others were receiving toast. We weren't even asked if we wanted toast, which I think we definitely should have been asked, if that was ACTUALLY the case.


I wouldn't have asked them to remove the bread... Our poor perfect eggs had no toast to do them justice!


Overall, this was immensely confusing. We just wanted to get out of there. She left (obviously feeling she had closed the discussion), returned shortly after asking if we wanted anything else (not bothering to give us more water when our glasses were empty during the meal), we replied no (wanting to leave).


Then came the bill. It was a bit of a slap in the face, besides the slightly expensive drinks and the 12.5% automatic service charge, there were also a one pound charge to the GR something and 2 cover charges at 2 pounds each. I asked the waitress over again to explain what these were, the one pound was a contribution to the Gordon Ramsey donation, the 2 cover charges were for eating in the main restaurant rather than the bar (which I feel is absolutely ridiculous that we were being charged per seat when there was already a service charge, there was also nothing on the menu to suggest this, nor were we given the option). As I enquired, she said, I can remove them if you want, in a way that was really quite rude, being fed up with this treatment, I said yes remove those off the menu and the service charge please. Honestly, if we had a great time we would have paid all of this (even if it was a little cheeky) straight away.


This was the stage where a think a sixth person (I believe the manager) stepped in. We were offered orange juice and champagne to apologise about the toast (which gives me a feeling our blonde waitress was lying about it) and honestly a huge fuss was made out of this. I agreed to it, embarrassed that I had already needed to ask so many questions, but then when paying the amended bill (which did not subtract anything for lack of toast), I said, I think we will just go without the champagne please, the message was obviously not relayed as we were then presented by the (what I believe is the manager) and our other male waiter with three glasses of orange juice and champagne (which had bits of fluff on the rim from the polishing cloths I assume). 


It was a nice gesture, although I feel like this should have been the first solution. I think when our waitress went to ask permission for the cover charges to be removed then the Manager actually heard of the situation and then we got some kind of response, but it was a bit too late and it was just mostly embarrassing. 


Overall from my experience I wouldn't go back, for the price and the ambience I would have expected more. I know this review has been highly detailed but I've worked in quite a few expensive restaurants myself and know that attention to detail is important. There were so many little things that could have been better, and please, sort out your sections wait staff-wise it would make things run a lot smoother (it was certainly not packed with people).

Matt

After reading some negative reviews I felt it needed a little balance from those who were treated to a fantastic dining experience. A good expresso martini to peek us up before ascending the labyrinthine stairs opening up inio an impressively decorated main hall that seemed to go on for ever but kept a sense of grandeur. The service was attentive and quick with the waiter having a good knowledge of the wine list. The food wasn't complicated but well cooked but that's the idea. It's not to be the same as Gordon Ramsay's higher end cuisine; it's different!. The chocolate tart with salted caramel ice cream (shared) was immaculate and a real indulgence to finish and the suggestion of a desert wine to go with each desert choice was a great idea for someone who normally has little enthusiasm for it. Another expresso Martini finished off the night and although maybe a little pricey, it is London and for the experience as a whole we felt it was worth it

Mirtha

I usually don't write reviews but this is one of the worst places I have eaten. The service is super slow, it takes 1,5 hours to have lunch, my food was too salty and heavy, the sides were served cold and it is pricey for what it is! I can't believe that this is a Gordon Ramsey restaurant.

Lucie

I have been here three times. The food has always been good, but nothing more, even though it should be for the high-ish price. Most mains are under £20 though. Cocktails are excellent. If you are bothered about how much you spend, before ordering one of the specials, do ask how much they are. On one of my visits, two people at my table had the dover sole special (after a very hard sell from the waiter) and it came in at £40 each. I know it's an expensive fish, but I'm not sure they would have ordered it had they known the price.

Aysha

Had the chicken wings as a starter, which were very nice. My boyfriend's sirloin steak was cooked perfectly and was one of the best we had in London, chips were excellent. My roasted cod was light and flaky but the sauce and crushed potatoes were a bit too heavy. Chocolate tart with salted caramel ice cream and cheesecake were fab. However our mains arrived 45 minutes after we had our starter which is shocking. I have to say the staff handled the situation very well and did not charge our wine or desserts but I don't understand how a GR kitchen can't send 2 main courses in 45 minutes!

Wendy

Terrible and ignorant service, tiny portions, over-priced and boring menu - it would not even be the last place I recommend.

JonMon

Food was decent, had the Burger nothing special. Had a spot light hitting me directly in face, and no one could adjust it for me..waitress,manager etc etc..?! it was a pretty simple task to improve comfort of an 8 person table. But No. We ordered our food at 830..and got food at 10pm. Enough said. So yes. Slow, Overpriced, and so so food.

Anna

The food was nice but the servers still need training! Maybe the same one as he one mentioned in the review, brought me another round or bread and butter AFTER I finished my meal. I suppose it as for the ppl two tables down who just sat down but clearly this server knew I finished eating... Weird...

MrNiceGuy

Gruesome xperience. Salty, dry, unedible. Dull, noisy, overpriced, overrated. Not even posh, just pointless.

Mario

I would definitely dine at Bread Street Kitchen again. Staff were welcoming, food was delicious (recommend the venison and some sneaky macaroni and cheese on the side), and our waitress was very attentive and happy to offer her opinions and recommendations. Most importantly, the bread was good too..

Simon

Very very disappointed. Slow service. Nice menu but the food was really bad.

Sam

Lovely decor but let down by appallingly slow service. Menu was interesting and lots of dishes caught our eye, however most of them did not deliver. Charcuterie was still not mature enough to be have been served, crispy pigs head was an oily, glorified potato croquette, chilli mayo was just plain mayo that did not even taste home-made. Scallop though was cooked perfectly as was the seabass main. The poussin main was still bloody inside which was worrying. The waiter actually asked me "how would you like it cooked" when I ordered it which shows a startling lack of food awareness!! Drinks service was both in the bar & restaurant agonizingly slow. Nobody seemed to have a clear idea of what they should be doing. We ended up being served by the receptionist as by then we had waited 40mins just to get our pre-dinner drink and were about to give up. Maybe I just had too high an expectation of the evening but I thought GR's newest venture would be something to come out of the traps like a rocket! Will give it a few months to settle and try again....maybe

Richard Lester

I was first on opening day for Breakfast and almost the last to leave when I returned for dinner so definitely had more of a feel for the overall Bread Street Kitchen experience than most, With over 700 people booked for the first day I am glad I had the early day experience which would give a better idea how service would run under normal circumstances then what some other reviews have been based on during 'Rush Hour’ Evening with over 200 Customers eating at any one time including the usual first day river of papa'rat'zi reviewers and self-proclaimed ‘expert’ bloggers trying to make a name for themselves by trying to find criticism in every twisted perverse way they can whilst actually forgetting the food, Ambiance, Decor or the mostly good elements of service! Ok Breakfast first which someone has done an amazing Job sourcing as is literally the best of everything-For those who have had the fortune of indulging in breakfast at Planefood at T5 you will know what I’m talking about - It’s the reason why since T5 has opened I have never taken a flight from any other terminal even if the cost of the flight was hundreds more! Service at breakfast was pretty much flawless considering 1st day a pretty mean feat with the place gradually filling. Onto dinner and an amazing great Value menu, The dearest item for main is a Massive Rib eye steak at £29 on par with my favourite steak haunts Hawksmoor and Goodman the difference was around £10 behind the above mentioned on price and taste ahead of a certain ‘cooks’ restaurant opposite. Who is meant to pride himself on the ability to source and cook a steak correctly! That was the most expensive item most were around the £15 mark my fiancée had the Sea Bass at £18 and my friend Gordon’s amazing Short Rib burger one of the best I have sampled and at £11 making his starter and main less than £20!! Most of the starters are around £10, As you would expect from Ramsay establishment this gets you amazing fresh produce combined into a taste tantalising combination which excites and intrigues the palette. My choice was thinly sliced Lancashire beef, Barigoule vegetables, and quail’s eggs a true all I can say is organic orgasmic ! So to sum up Dinner at an average of around £30 for 2 courses you would be hard pushed to find such value in the surrounding area and the quality and taste combination’s just blow its competitors somewhere into the Thames! Then there is the restaurant itself £5m to launch it’s for a reason, It simply is one of the most stunning sensational design in the city everything is reclaimed and extremely fun and funky I loved it. There are some great view points if you want to check out what’s going on and seating that a lot of thought went into so that big groups are cosy 2’s can be comfortable. . To Sum up A fantastic team and the best freshest produce make Bread Street Kitchen a fantastic experience, Amazing Value and undoubtedly one of Gordon’s biggest Successes.