The ‘service’ and ‘quality’ of food I recieved from this restaurant this evening was absolutely disgusting. • While paying I enquired as to the expected wait time for my Salmon open Ciabatta, and was told 7 minutes. I thought this was rather quick for a grilled option but assumed perhaps there were already fillets on the grill. • I waited 25 minutes with not a word of explanation • Left with my take away after a half hearted ‘sorry you wait, you want vinegar?’ • Only to find I had a delightful cardboard box of raw fish, cold and stale chips and I didn’t bother trying the salad, not even sure if there was ciabatta in the box. • I returned the offensive, uncooked fish and stale chips and wasn’t even offered a replacement ! your staff merely said ‘yeah’ well sorry about that’ and gave me a refund! What I once considered an up market fish takeaway had fallen desperately below my expectations. Poor service, poor staff, poor quality. I’ll be bringing this to the attention of the Steeles Village community.
Time Out rating:
Time Out says
Posted: Thu Jul 12 2012
Oliver’s has many of the characteristics we want in a modern chippy: fresh clean decor of cream tongue-and-groove panelling, apple-green tiling and metal chairs; bright young friendly staff; and an appealing menu that takes in British traditions as well as a range of international fish dishes. Pity, then, that the food was so far below par on our visit. The chips were simply poor, riddled with off-putting dark patches. A main-course salad niçoise, served with grilled tuna steak, suffered from fridge storage and a greasy gloss. Crunchy brown-battered cod was better. The short wine list is wallet-friendly (we liked the Chilean sauvignon blanc) and the deep-fried Mars Bar with vanilla ice-cream is a fabulous way to finish, if you haven’t consumed too much fat already. A few customers were dining during our mid-afternoon visit, and the takeaway trade seemed brisk (Oliver’s also offers home delivery to certain postcodes). So, the restaurant is doing something right, but we think it can – and must – do better.
Oliver's 95 Haverstock Hill