Horrible customer service. Staff were plain rude. Went in the restaurant, told there were no seats and had to wait 15min, that's fine, we waited. I had my parent stay in the restaurant while I look around. When I got back, a family of four people who just came in got seated (we were a group of three, and the only people waiting other then the other family). We asked the restaurant why, the answer we got was that they reserved seats, which is total bs since I saw that exact same family checking out other restaurants before they came in. Anyways, their staff were totally rude and disrespectful to customers.
Britta Jaschinski / Time Out
Time Out rating:
Not yet rated
Time Out says
Posted: Tue Sep 24 2013
This stalwart of London’s dim sum parlours is always a pleasure to visit. Its perennial popularity ensures a lively atmosphere, and its authentic, perfectly prepared little dishes are head and shoulders above most of Chinatown’s lazy offerings. The long dining room at this original Queensway branch is lined in mirrors and black lacquered walls, with depictions of curling waves and geese soaring above.
Some of the capital’s best little packages of Cantonese treats are served here. Beef balls feature wonderfully light ground beef enlivened with strong accents of ginger and water chestnuts. Delicious wun tun soup has light dumplings floating in a rich broth with an undertone of five-spice, adding a depth rarely found in this classic soup. Peruse the special dim sum menu for more innovative dishes: crab and spinach steamed dumplings, and prawn and chive packages in batter were both a delight.
We could happily eat solely from the dim sum list, but the main menu offers fantastic Cantonese and regional Chinese dishes. The shaolin monk vegetarian clay pot contained an outstandingly fresh assortment of Chinese vegetables: bamboo, lotus root, mini pak choi and tofu, all on cellophane noodles.
Royal China 13 Queensway
- Venue phone:
020 7221 2535
- Opening hours:
Meals served noon-11pm Mon-Thur; noon-11.30pm Fri, Sat; 11am-10pm Sun. Dim sum served noon-4.45pm Mon-Sat; 11am-4.45pm Sun
Tube: Bayswater or Queensway
Main courses £9-£60. Dim sum £3.20-£5. Set meal £30-£38 per person (minimum 2)
- 13 Queensway
- 020 7221 2535
- 13 Queensway
- Royal China
Average User Rating
1.3 / 5
- 5 star:0
- 4 star:0
- 3 star:0
- 2 star:3
- 1 star:6
Food is not bad shame about the service. Break my heart when |I see restaurant cannot provide a good service.
The Dim Sum was nothing special. The service is poor. Can ge better service and better food elsewhere.
Food is ok. But staff seriously need to learn customer service, a simple hello, goodbye and a smile goes a very long way. Puts me off going back.
Good Fresh Dim Sum, One of the worse service I ever received in a restaurant, waiters and waitresses are plain rude. Will not go back, just as well as the attitude of the staff clearly says "We don't need your Business" £60.00 for one person, not exactly cheap.
Shit service. Never going back again. The look on the waiters faces were priceless. It was as if we owed them a living. Poor, poor, experience. Food was so-so.
I can't review the food because we didn't get in, but the couple in front of us were greeted and sat, then we were not acknowledged and the large group behind us were greeted and sat, and I'm not sure with reservations. The lady greeting people never acknowledged us and then the lady who I think was in charge when we looked shocked just barked 'Fully Booked' at us without actually asking if we had a reservation or not. I felt as though they just didn't like the look of us, sooooo rude, would never go to any of their restaurants, and don't seem to be alone in the opinion.