The receptionists are rude. The floor staff spend a lot of time complaining about the work conditions and they are consistently overbooked which results in clients having to wait. Unbelievably, the floor staff gossip about clients to other clients! I've decided to move to another salon where they are more interested in styling and colouring and not about funding their next holiday. Cuts? Safe. Colour? Dull. Everyone walks out with the same ash blonde or matte brown.
Time Out says
Posted: Mon Jul 18 2011
From the outside it may look like a swish King’s Road cappuccino joint, with ladies picking at posh salads on the terrace (ordered in from local delis by salon staff), but from the moment Richard Ward’s flawless maitre d’ Gavin greets you, you’re assured a regal hair experience (a regular is the new Duchess of Cambridge). They do things differently at Richard Ward: placing the hairdressing on the first floor means the clients won’t get papped, and you can wait for your appointment in the bar with a glass of wine. Non-surgical Carita facelifts are offered along with cuts. While it certainly isn’t cheap (a cut with a graduate stylist starts at £62), if you do decide to indulge you’ll certainly leave feeling every penny of that million dollars.
Richard Ward 82 Duke of York Square
Average User Rating
2.3 / 5
- 5 star:1
- 4 star:0
- 3 star:0
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- 1 star:2
Just got home form my first visit to Kate Middletons favorite hairdressers, i've always loved her hair so went along just to be nosey and see what they would make my unkempt head. when I explained my concerns to the girl who booked me she actually sounded as if she new what she was talking about and I ended up booking for a colour cut and something magical called an express memory form which she advised me has changed peoples lives. I had wanted a senior techncian as I had had one or two issue with to much red in my hair at my old salon but none were avaiable so i ended up seeing a young bright spark of a technician called Ella, she was a ray of sunshine on a gloomy London day and has left me with a lovely warmth to my colour but not the dreaded RED!! A cut with one of the senior stylist, Sabrina ( who was also lovely) was followed up with this magical memory form stuff with another stylist called Foster. Prices were average for London and less than I'm used to paying, probably cause my colourist ended up being less senior but no matter as its the first time in seven years of marriage that my husband commented on my hair, well done gang, I'm thrilled and shall return :))
Only packaging and marketing no content and professionalism what so ever. No client service (my color became orange instead of chestnut and the technician just defended herself instead of trying to solve it), no perfectly trained staff (I felt the long fingernails of the girl washing my hair all along and when she massaged my head it was a moment of misery as she did not know what she was doing), no respect for the client (they are all saving their jobs and don't care a bit about you the client)....and be aware they ask you to pay for the coffee!!!! where on the earth does a so salon, specially so called "couture" make you pay for your coffee !!! a total SCAM, not worth at all the experience.