|Venue name:||Richard Ward||Contact:|
82 Duke of York Square
|Opening hours:||Open 9am-7pm Mon, Tue; Thur-Sat; 9am-8pm Wed|
|Transport:||Tube: Sloane Square tube|
Average User Rating
2.3 / 5
- 5 star:1
- 4 star:0
- 3 star:0
- 2 star:1
- 1 star:2
Been a regular client here - for 12 years and the service has severely declined. The receptionists mess up my monthly appointment 1 time out of every 3. The care and attention to detail is really pitiful. Hardly flawless. Guess only celebs and special people get the regal treatment.
The receptionists are rude. The floor staff spend a lot of time complaining about the work conditions and they are consistently overbooked which results in clients having to wait. Unbelievably, the floor staff gossip about clients to other clients! I've decided to move to another salon where they are more interested in styling and colouring and not about funding their next holiday. Cuts? Safe. Colour? Dull. Everyone walks out with the same ash blonde or matte brown.
Just got home form my first visit to Kate Middletons favorite hairdressers, i've always loved her hair so went along just to be nosey and see what they would make my unkempt head. when I explained my concerns to the girl who booked me she actually sounded as if she new what she was talking about and I ended up booking for a colour cut and something magical called an express memory form which she advised me has changed peoples lives. I had wanted a senior techncian as I had had one or two issue with to much red in my hair at my old salon but none were avaiable so i ended up seeing a young bright spark of a technician called Ella, she was a ray of sunshine on a gloomy London day and has left me with a lovely warmth to my colour but not the dreaded RED!! A cut with one of the senior stylist, Sabrina ( who was also lovely) was followed up with this magical memory form stuff with another stylist called Foster. Prices were average for London and less than I'm used to paying, probably cause my colourist ended up being less senior but no matter as its the first time in seven years of marriage that my husband commented on my hair, well done gang, I'm thrilled and shall return :))
Only packaging and marketing no content and professionalism what so ever. No client service (my color became orange instead of chestnut and the technician just defended herself instead of trying to solve it), no perfectly trained staff (I felt the long fingernails of the girl washing my hair all along and when she massaged my head it was a moment of misery as she did not know what she was doing), no respect for the client (they are all saving their jobs and don't care a bit about you the client)....and be aware they ask you to pay for the coffee!!!! where on the earth does a so salon, specially so called "couture" make you pay for your coffee !!! a total SCAM, not worth at all the experience.