|Venue name:||Simply Fondue||Contact:|
The Shops at Atlas Park, Market Plaza, 80-00 Cooper Avet
|Cross street:||at 80th St|
|Opening hours:||Mon–Thu 5–10pm; Fri, Sat 4–11pm; Sun 4–10pm|
|Transport:||Subway: L to Grand Street, then take the Q54 bus to Atlas Park|
|Price:||Average main course: $18. AmEx, DC, Disc, MC, V|
|Do you own this business?|
Average User Rating
2.5 / 5
- 5 star:0
- 4 star:1
- 3 star:0
- 2 star:0
- 1 star:1
The fondue is truly excellent, interesting choices, good environment. It is somewhat pricey, which is why I knocked off a star.
What a tragic disregard for the customer the owner has. Purchased a Groupon, like many others. It stated clearly that the deal was not good on Valentine's nor Mother's Day, which is understandable. Called on Feb 13th and left a message to make a reservation for 8pm on the 15th. Called again on the 14th and received the voicemail. Called on the 15th and finally got a person, who explained no vouchers would be accepted that evening, and that they had been too busy to respond to phonecalls. I suppose they had hoped to tell me this once I was already on premises? As this clearly breaches their contract with Groupon holders, I asked to speak to a manager, and was told I would be called back. After waiting 2 hours, I called myself again. Ian was an extremely courteous person (despite not calling me back, admittedly), and explained that an error had been made and it was supposed to say all Valentine's weekend. He offered a $45/person Valentine's deal, but explained that the owner was not budging despite the error. I declined. I find it revolting when an owner so values his own bottom line that he disregards well-meaning customers. I live locally. I've always wanted to try this place; I visit Atlas Mall frequently. I'm literally dressed up now with no place to go. I will not patronize this establishment, and neither should you.