Extremely dissappointed! We were a party of three from out of state and looked forward to celebrating our Christmas dinner at Uncle Jack's midtown before attending a play. Our 5:30 reservation should have provided plenty of time for an enjoyable meal before the 7:30 curtain time. Unfortunately, that wasn't the case. We were seated in a fairly reasonable time, recieved our water and bread quickly. The order was taken by a server who was interrupted for some issue with another customer. Back to our table he completed taking our order. The first course arrived quickly. However, 30 minutes after finishing our soup/salad our entree had not arrived. We were finally able to flag down our server and inform him that we had a play at 7:30. Richard tried to assure us that we had plenty of time to make it to our play. After all, "It's only 6:25". Unfortunately, Richard's time and the actual time on our cell phones did not coincide. It was 6:43. A manager did appear a short time later and inform us that our food was being prepared and the entrees arrive 12 minutes later. This left us with only a few minutes to eat, pay the bill, and claim our coats before needing to sprint from 56th Street to 46th Street for our play. Just what I always dreamed my New York experienced would be! Most of our meal had to be packaged to go, and the dessert that was included in my Christmas meal was never even offered to be packaged to go. No apologies were made for the poor service that caused us to sprint to the theater and arrive with no more than a minute to spare before the theater darkened and the curtain was raised. Nor we're there any apologies for the paper napkins, or the customer at the next table being served cognac in a high ball glass. We expected an entrepreneur with a successful network TV show that critiques other restaurant's food and service would ensure his own establishment would always be on point with standards that are of the highest caliber. Uncle Jack's midtown failed horribly. I should also note that this is the first time I have ever had to chase a filet mignon around the plate because it was so thickly chared. So much for "the customer is king" Jack. Your manager we spoke to the next day said it was supposed to be chared like that. Uncle Jack might want to spend some time cleaning his own house.
Uncle Jack's Steakhouse - Midtown 56th Street
44 West 56th Street
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This steakhouse offers dry-aged meats, Kobe beef and Australian lobster tails.
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