I can completely understand the bad reviews because our initial experience was poor. Our waitress got the drinks order wrong and then it did not turn up for ages. However, to rectify this the manager agreed to undercharge us for time on the lane (at his own suggestion), gave us some free drinks and free food. The night we went was incredibly busy for the Brits week (poor choice by us, to be fair, with an adjacent teenybopper gig in the stage area) and they actually handled it very well. The venue is great and the drinks and food are fantastic. I would urge anyone thinking of going to look at the night they choose, but otherwise have a very high opinion of this place.
Brooklyn Bowl London
© Rob Greig
Time Out says
Posted: Thu Feb 27 2014
North Greenwich may not be an obvious choice for a fun night out, but that could be about to change with the new opening of US import Brooklyn Bowl at the O2 Arena.
The New York venue opened in a Williamsburg warehouse in 2009 and has remained an award-winning hipster hotspot ever since, and its London equivalent is hoping for the same reaction. But don’t let the name fool you, it's not just bowling that's on offer. Set to host some of the hottest gigs in town, the venue has direct access from the O2 Arena’s backstage area and a great sound system, which ought to pull in the slebs, and for some O2 shows, they’ll be streaming live video and audio of what’s happening on the main stage. Food-wise, the menu here is the same as in Brooklyn, serving up classic American fare including sloppy joes, oyster po’ boys, cajun catfish and fried chicken.
Family Bowl sessions for all ages run on Saturdays and Sundays from midday until 7pm, with a kids' menu alongside the main one. All lanes can cater for up to ten people.
Average User Rating
2 / 5
- 5 star:3
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:9
Wow glad to see that we were not the only ones to have a terrible experience here! Totally ruined my bro inlaw's birthday. It's difficult to know where to start. After initially being told a 90 min max wait, we left after 2hrs 45 and were told it would be at least another 45. Food orders were stopped, we were overcharged for drinks. Place is totally soulless unlike the one in the US. Ray the "Director of Operations" aka Manager in the world I live in capped it all off by bareface lying to us, he was totally out of his depth, would have been funny in other circumstances!!
I would not recommend it at all. Service from the staff is very poor and rude. We were not the only group to get up and leave or complain about the wait time of 4 hours think the system or staff need to be changed. I wouldn't go back again.
Same as the reviews below. What a terrible experience - DO NOT GO. I really wish we'd read the reviews first. We waited over three hours for a lane and eventually left in frustration. I can only think they don't take bookings so that you eat in their restaurant or drink at their bar (which plays nothing but 70s music) while you wait - to only never get a lane. They really need to sort their booking system out. The worst part though was the appalling customer service! To stand at the desk and be completely ignored - by four staff members behind the desk - is just not acceptable. This happened repeatedly. Is it that hard to even acknowledge your customers, let alone offer any kind of service. Don't even waste your time going here!
Would avoid like the plague. I called up in advance to say I had a table reservation for 7pm and therefore wanted to book a lane for 6pm - I was organising a surprise for my husband. I was told they don't take bookings for lanes but if I came in when they opened at 6pm, I would be there first and wouldn't have to queue. I got there a bit early and they had been open since 4pm after all and there was already a 2 hour wait. Only when my husband said he was too annoyed to stay even for food and I said we'd just cancel our reservation and leave a bad review, did they say we could get a lane right away before our dinner after all. To our surprise, about half of the lanes were empty, despite lots of people waiting for lanes in the lobby bit (probably at the bar too). Presumably they were trying to form a long queue as a publicity stunt. At the restaurant, we overheard the couple at the table next to us telling the waitress that they had arrived around the same time as us and - 2.5 hours later - were still waiting for a lane (we didnt want to annoy them by telling them that half of the lanes were probably still empty). The wait staff really didn't know what they were doing - didn't bring us cutlery until our starters had gone cold, seemed to be very complicated to even bring us a bottle of sparkling water, waiter didn't know where the loos were. The service was so awkward and clumsy that it was embarrassing. The food was like TGI Fridays but even greasier and poorer quality. Overall, it's nothing fancier than a normal bowling alley except maybe with fancier decor, brand new lanes and American-style food and bar. Only go if you happen to be in the O2 anyway and there is no queue (probably unlikely until ppl realise what a rip off it is).
Same experience as the previous reviewer - was told that I would be called when a lane became available but heard nothing all evening. Rude and unhelpful staff whenever we checked on the situation. Completely ruined a Saturday night out.
AVOID. Staff didn't seem to have a clue as to how to manage the waiting list - this could be forgiveable if the staff handled it in a charming manner. They did not. People might put up with it if the end product is good - sadly this fell far short. A promising concept that has been let down by dreadful staff.
Appalling . Arrived at 6pm to put our names down . Told it would be a 'couple of hours' wait. Were told to expect this so had planned to have an early dinner while waiting. ... 3 hours later after dinner and drinks went to enquire about the wait. The front desk staff were rude, inexperienced and did not seem to want to deal with the customers. They refused to tell us where we were on the waiting list or any idea of how much longer. They only offered up ' it will be a couple more hours'. We waited another 1/2 hour then left to make something of the evening. Will never go back - there are far better venues in London .
Well what a disappointment. For somewhere that's brand new you would think it would be a bit more Welcoming. You can't book. You put your name Down on the list but they can't tell you where you are on the list and there's a chance you might not even bowl. Does it look like I have all night to wait around?! We then went to eat at the restaurant, they said they had a nice table... This table was a ledge. What a joke. The member of staff I dealt with was rude, all others pleasant. Will I come back? Not a chance. Ridiculously run establishment. Thought the O2 was better than this.
I was very fortunate to attend the opening night and I have to say that it was a fantastic event. The environment is great and the place was really rocking!
The O2 has a new hang out and its the coolest under that big roof. The Brooklyn Bowl London is a WOW. The house band (The All Stars) are AWESOME. Jazz Funk with a biting rocky edge. American food, bowling and Brooklyn Lager on tap. Simply loved it.