Kanaloa

Awful night, £10 to get in (not bad for a club with interesting decor) only to be told no cloak room is available as it is full and to discover almost all seating has been reserved for those who paid for it. About £10 for a cocktail is not bad for a club, however the wait at the bar is awful and the drinks are full of ice. The crowd ranges from those that are out to have a good time (about half the club) and enjoy the good music and make the most of the sweat and heat, to the posers/out to be seen crowd who maybe can't afford Mahiki or something that stand around eyeing up the opposite gender the entire time.

I actually love this place, not cheap at all but the right crowd and really good drinks. Happy hour was pretty worth it, and staff was nice enough !

So it’s fair to say that I will NEVER return to Kanaloa. As an Events Manager you expect good service and acknowledgement when things may have been presented slightly incorrectly... well, for a frankly Z list venue this place has outdone itself in the 'we don't give a toss about our customers' stakes. We booked a table for 14 people for work - as a birthday celebration on Thursday 29th November. We pre ordered food and paid a £25 deposit. However on arrival - after being draped in delightfully tacky plastic necklaces, we were seated at our table. Literally... one table, or base table as they like to call it!! Turns out we had four seats and one table for all 14 of us. Apparently this is what you book - regardless of the number of people. At this point we complained and said that we had booked for 14 people - not 4 plus 10 standing! And had not at any point been told that this is how they operate. Notes – the only bar in London who does!! So we agreed with the waitress that we would occupy the table next to us, baring in mind we still only had seats for 8 of us. This seemed to dull the aggravation and we continued our evening, with our best efforts in place to enjoy ourselves - already having decided not to return. The 'general manager' then waltzed up, who quite frankly, looked like he had just walked out of his GCSE exams and thrown on an oversized Armani (if only) suit. Full of abuse, incredibly rude and a look that said I don’t care who you are. We were then told we had to decide to either move from the second table or... not. They were the choices! Once we had complained yet again and explained that we had booked for 14 people, had paid for the table and food and drinks (at this point) and reiterated that at no point had we been told that to book any kind of table at the venue you are only getting one ‘base table’ and anyone else has to stand. We promptly demanded a refund finished our drinks and left. Kanaloa is quite possibly one of the most stuck up, pretentious 'little' wanna be celeb bars I have ever been to. There is no such thing as customer service and once you're in and spending your money they don't care!

Bags of fun? It's expensive to book a table which then turns out to be too tiny for the group you booked for at which point the staff turn nasty and don't give a damn if they are ruining your night out. Truly a shocking place, avoid.