Having been a regular in South London, my friend and I were keen to explore this newly renovated pub. We went in, walked around the place for about 2 minutes and thought this is quite desirable. So we pleasantly asked if we there was a table available for lunch. One member of their staff replied "Sorry we're not taking any more customers...". There was a lot of tables empty and we were happy to wait and have a drink at the bar. This opportunity was dismissed by the man completely. He then proceeded to elaborately point out all the food tickets lined up on the serving bar advocating our stupidity for even asking if we could wait for a table. He then proceeded to say "If you want fast food, you can go to KFC or McDonalds...", he thought the comment was worthy of a comedy award, boring me to death with his knowledge of fast food chains, we walked out. The attitude of "We don't really need you as a customer..." is quite apparent here, very arrogant and obnoxious.
Looks can be very deceiving, decor is nice but the customer service is absolutely appalling. This man's attitude was so abhorrent, I am uncertain on how long this business can last. We eventually found out that this man was the manager after consulting with a more friendly member of staff. She apologized but this is unlikely to curb the horrendous ways her manager is conducting the treatment of customers.
Having not been able to sit down to eat or drink, this place has been truly tainted by poor hospitality. I am glad I will not be setting my foot in this place again.