The Castle, Tooting




Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5

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Venue details

  • Address:

    The Castle, Tooting 38 Tooting High St
    SW17 0RG

  • Venue phone:

    8672 7018

  • Venue website:

  • Opening hours:

    11am-11pm, Mon-Wed; 11am-midnight, Thur-Sat; noon-10.30pm, Sun.

  • Transport:

    Tube: Tooting Broadway

  • Map

    1. The Castle, Tooting

Users say

<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

1.8 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:4
3 people listening

Having been a regular in South London, my friend and I were keen to explore this newly renovated pub. We went in, walked around the place for about 2 minutes and thought this is quite desirable. So we pleasantly asked if we there was a table available for lunch. One member of their staff replied "Sorry we're not taking any more customers...". There was a lot of tables empty and we were happy to wait and have a drink at the bar. This opportunity was dismissed by the man completely. He then proceeded to elaborately point out all the food tickets lined up on the serving bar advocating our stupidity for even asking if we could wait for a table. He then proceeded to say "If you want fast food, you can go to KFC or McDonalds...", he thought the comment was worthy of a comedy award, boring me to death with his knowledge of fast food chains, we walked out. The attitude of "We don't really need you as a customer..." is quite apparent here, very arrogant and obnoxious.

Looks can be very deceiving, decor is nice but the customer service is absolutely appalling. This man's attitude was so abhorrent, I am uncertain on how long this business can last. We eventually found out that this man was the manager after consulting with a more friendly member of staff. She apologized but this is unlikely to curb the horrendous ways her manager is conducting the treatment of customers. 

Having not been able to sit down to eat or drink, this place has been truly tainted by poor hospitality. I am glad I will not be setting my foot in this place again.

Peter D

Arranged to meet some friends here as I heard it had been recently refurbished and what a great evening we had. The food was excellent and the beer was good......if a little expensive but having previously been a customer at the "Old" Castle I and my friends were made welcome and will definitely return. Just wish it was North of the river and closer to my home.

Liga D

After opening night I'm not welcome person, reason being rood to staff who made more mistake then rest of the staff together. Guys do not leave any feedback, it's almost a crime to say that some things were wrong. And if you're from on other countries even worse. Good luck

Jurate W

A bit of a nightmare on a sunny day. Children running free in the garden, takes ages to get served as the bar is super short and staff new and inexperienced- have no idea who came when and who is next. Would rather go somewhere else, as it just makes you angry rather than relaxed! 

James H

I walked into this pub on Sunday only to be told they have pre-booked all 250 meals for the day and weren't taking any walk in orders. Despite the place being empty. It's been newly refurbished and looks well presented but the manager clearly had the 'we're the new place to be and don't need your custom' attitude when I suggested it was poor planning not to allow a single walk in order when he simply smiled, shrugged and said 'we're fully booked mate'. Neither me, or my local friends will frequent this place again. He obviously doesn't know the power of bad press!!