LEXI KIDS' CLUB IS A RIP OFF. The website says that every Saturday there is a kids' club. Not only is this not the case but when we turned up late for the kids' film, admittedly our own fault, the person at reception took our money but failed to tell us that the film was 20 minutes in even when specifically asked if it was worth going in. The film was only 56 minutes long and barely comprehensible to a very disappointed five year old as a result. When challenged the manager was immediately rude and defensive and told us that it was our own fault for being late, that the person at the entrance was a volunteer and that the reason there was no lead in time is that they don't have adverts.
Apparently the kids club with the craft play is only run when they feel like it despite the representation on the website that it is included in the price every Saturday. He then became aggressive, seemed to have no idea what his own website said, refused a refund and told me I had an anger management problem. Strangely enough I was a bit cross when looking at the face of my upset child who was really looking forward to some craft activity after the film. A complete contrast to the Everyman in Maida Vale a couple of weeks ago which is half the price has a very gentle welcoming atmosphere for children and someone actually bothers to clean it. A bit of a blow for those of us who really try to support local enterprises, but regrettably I will not be going back. For the record I have never before written an adverse web review and I am in the very fortunate position that I can afford to lose the money but when someone leaves my child feeling short changed I do get angry. Shame on you Lexi.