Reel Cinema Morecambe

Cinemas, Multiplex London
  • 1 out of 5 stars
(1user review)
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Venue name: Reel Cinema Morecambe
Contact:
Address: Central Drive
Morecambe
LA4 4DW
Transport: Rail: Morecambe
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Miss S Bond

My visit as a mothers day treat with my daughter was spoilt, due to the weak policy of dealing with anti social behaviour. There were 4 complaints put forward about a group of young people, made by different patrons. Each time, a member of staff entered screen 1, had a quiet word with the people concerned and then left. As each time they did this, the trouble -causers quietened down, meaning the staff did not witness the bad behaviour. Why were there 4 complaints and visits into the theatre without these people being removed? Why was the movie interrupted time and time again, because the staff would not properly address the situation and logically spend longer than 30 seconds in the theatre after each complaint? The manager answered my query telling me that staff were needed in the entrance / payment area and could not sit in the theatre for 10 minutes as i suggested. There were 3 staff members and at the time 2 of the complaints were made. there were no customers in the entrance area and the manager was nowhere to be seen. The group of young people left the cinema in front of all those people who had had their movie spoilt, and were not spoken to by any Reel staff, warned about future behaviour or barred. The manager told me she was sticking to policy and EVENTUALLY offered complimentary tickets. I take issue with the effectiveness and logic of your current policy and will not be using the tickets to attend again, as i cannot guarantee that my evening will be unspoilt as it was on 11th March. There were 6 adult refunds and 2 child, a cost to Reel more than the cost of refunding and removing the 4 young people when they continued to ignore warnings. I would appreciate acknowledgement and feedback to my comments. Miss S Bond