Aqua Shard

Restaurants , British London Bridge
  • 4 out of 5 stars
(20 user reviews)
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Aqua Shard is in two parts: a smart, fine-dining, expense-account venue with magnificent views, and an attached cocktail bar with equally fabulous views, reviewed here.

Aqua Shard is itself only one part of the Aqua Group's premises set halfway up the Shard. Hutong, a fine-dining Chinese restaurant, is on the floor above (and, of course, also has terrific views).

The Aqua Group is a Hong Kong-based company, best known for its well-regarded and very stylish restaurants in Hong Kong, including the original branch of Hutong. In London they also run two attached restaurants just off Oxford Circus, Aqua Kyoto (Japanese) and Aqua Nueva (Spanish).

Venue name: Aqua Shard
Contact:
Address: The Shard
Level 31
31 St Thomas St
London
SE1 9RY
Opening hours: Restaurant open for breakfast 7-10.30am Mon-Fri, 9-10am Sat-Sun; lunch noon-2.45pm Mon-Fri; brunch 1-3.30pm Sat-Sun; afternoon tea 3-5pm Mon-Fri; dinner 6-11pm daily (atrium bar open noon-1am daily)
Transport: Tube: London Bridge tube/rail
Price: Meal for two with wine and service: around £140.
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Average User Rating

4 / 5

Rating Breakdown

  • 5 star:8
  • 4 star:7
  • 3 star:2
  • 2 star:2
  • 1 star:1
LiveReviews|20
2 people listening
Paulina

"title"

1 of 1 found helpful

I had very high expectations for the Aqua Shard and I'm sorry to say that it did not quite meet any of them. Everything from the service to the food was sub par starting with the fact that we were not seated until an hour after our reservation and our water glasses smelt like rotten fish and eggs. Needless to say, we will not be coming here again. If it wasn't for the beautiful London views this would be a one star review.

Luciana N

Wow - what a disappointment. My husband and I treated our friends from out of town to a trip to Aqua Shard. When we arrived 10 minutes early for our reservation, we were taken to a table at the bar. Great. 10 minutes later we get our order in. When the waitress finished taking our drink order, the hostess came over to tell us that our table was ready. Great, we thought - we'll have our drinks served at the table. Well, not quite. We were told we should just order again at our dining table. Fine - easy enough. After a couple of minutes we were brought the drink and food menus. Then the waiter disappeared. After about 20 minutes, we decided to ask someone else. No problem - will check for you. 10 minutes later the waiter took our order - 1 bottle of wine and 1 beer (out of 3 possible selections - sure, not posh enough). 10 minutes later, no drinks. Asked someone going by. Will check. 10 minutes later, nothing. My friend then got up and went to ask the hostess. 10 minutes later, still nothing. No major apology either. My friend's husband decided to walk the two feet to the bar and ask. We'll be with you shortly. Then a few minutes later we finally got our drinks. More than an hour to get drinks for four people! Totally unacceptable! And no apologies. We then ordered 3 starters: Ham and Carrots, the Cured Makerel and the Burrata. All very average. The fish was extremely fishy and not that flavourful. The burrata was also bland. The mains were better, but for £34 - £42 for small portions, I was hoping for much more. We only ordered one dessert - the chocolate sponge cake. It was pretty tasty. Overall a poor experience that cost us £340 for 4 people. Go to the Duck and Waffle instead if you'd like to dine with a view - better food, impeccable service and much more fun atmosphere. The views from the glass elevator along the side of the building are fantastic - a bonus not available at the Shard.

jeaniekarl
Tastemaker

Very busy in the evenings. and free entry if you manage to get past the lift that takes you up there first. If you prefer to avoid busy crowds your best bet may be visiting early morning when you’re more likely to get a table, better service and be able to relax and admire the spectacular London views whilst catching up over a few drinks.


Laura H

Views are great, but service.....not so much. Went in early December and it was, as expected, very busy. We were shoved in a corner table near the bar and entrance to the kitchen, so we were forgotten about and barged into by busy waiters on more than one occasion. Make sure that you book a table near to the window. Food was delicious though and well worth the visit

Katharine F

stunning, stunning, stunning, and delicious food - kitchen people - good job !!! Front of house not quite up to your standard yet, have a word!

Vicky T
Tastemaker

No introduction is needed for the tallest building in London, so having a casual drink there is a very cool thing to do by definition! Even better, this bar offers amazing views and great cocktails at reasonable prices (for London) and in combination with the lack of strict dress code and entrance fee, it is a relatively affordable and easily accessible place for anyone to visit! Great for anything from dates to business meetings and casual outings!

Angela L
Tastemaker

I have only had breakfast and brunch here... staff are always a bit distracted. Breakfast the first time was amazing... second time... not so much... everything is starting to show wear and tear too. But brunch although busy and not cheap was very tasty and with a new chef at the helm, it's a must go!

Jo Gowans
Tastemaker

Weekend brunch here was a mixed bag - we opted for the two course set menu. The lobster Benedict got things off to a great start - exactly as we’d hoped. A cocktail each was included in the price but arrived after our starter and tasted sickly sweet. The real nosedive happened courtesy of our main courses however, a ‘Sunday roast’ with tough meat, sad looking vegetables and tasteless gravy. I’ll stick to Duck & Waffle if I’m looking for a meal with a view.

Emma S
Tastemaker

I wanted to love it, but I was a bit disappointed.

We came here for a special birthday lunch and while the views are amazing from some angles, we overlooked London Bridge station - the renovations are coming along quite nicely.

The set lunch menu was limited to say the least, although tasty when it did come out. 

Service was scattered at best. There seemed to be too many staff and we were served by about six different people (although at times, there was no one to ask for another drink, for example). 

I realise you are paying to be at the top of the Shard, but I have had way better meals at half the price. 

nicknickn
Tastemaker

Amazing views even on a dull rainy day!

We came for lunch and ordered from the fixed price set menu.

Lets face it, the reason we chose here was the views and they do not disappoint. The restaurant is set out well and I doubt that there is a bad seat in the whole place.

The set menu dishes were a bit too offbeat for their own good and the dishes all seemed quite sweet - The bread came with sugar butter, the potatoes sautéed in honey......

Having said that, the service was excellent and watching the rainclouds roll in over London while we ate was a great experience.

#TOTastemaker

Kirsty E
Tastemaker

We had a weekend breakfast at Aqua Shard for my Aunt's 50th Birthday. It was absolutely delicious, the portions were huge and the views were spectacular. Also, having been slightly concerned about how our 16 month old daughter would be received, we were pleasantly surprised. The waiting staff were great with her, treated her like a little princess and even brought her own juice, hot chocolate and pastries! All in all, a fantastic restaurant for a special birthday treat with the family. Only reason I am giving 4 stars is because it is very over priced!

Michael B

Average at best. You are paying for the view, which while nice on a good day, requires clear skies to appreciate. For the money, there is far better food on offer in this city.If you want to eat with a view, Duck & Waffle in Heron Tower is superior. If your priority is the enjoyment of unique and well prepared food with an attention to detail, there are so many better restaurants around.

Milda M

Breathtaking view and exceptional service for every guest.

A tall gentleman from Front of House is really entertaining and polite at the same time. He is a perfect example of 5 star service! We were served by Giovanni and Chiara, who were really nice and pleasant as well.Thanks for making our night special!! Our b-day girl was really happy!


Godfrey R

The best service and food I have received in a long time. I went for lunch.  The space and view is amazing, perfect for all occasions. I would highly recommend this restaurant, very welcoming.  I will be back. 

Evan W

Wow... Window table... Best views.... Quite sensational.... Food really tasty... Good on presentation and quantities .... Service immaculate .... Memorable in every way .... Would happily revisit tomorrow

Amber C

Beautiful restaurant and amazing view. Great service. Nice atmosphere. Really enjoy the food also.

Jean m

We had such an amazing experience, We could not recommend this place highly enough.The service was just outstanding and the staff so friendly.


I went there with my parents and we felt so looked after throughout the whole evening. We had one of the manager coming at our table, greeting us and helping to decide what to pick from the Menu. We ordered some lovely wine and the food was just delicious, the lamb was superb. As soon as you get in the Shard the view is breathtaking, you really feel you are on the top of the World. Our table was facing the Tower Bridge, the Thames and St Paul all lit up, we felt blessed for being there. We had an amazing time and we cannot wait to be there again.

Liss M

Came here with friends to show off the amazing London views and was pleasantly surprised by the quality of food, drinks and service. Ambiance is very modern and chique too. Loved it all around and don't miss a stroll to the loo - an experience on its own :)

mark

incredible experience, had a very attentive waiter who looked after us all night great food and a lovely selection of wines to go with every course. The view at night is just something extra special. Will be going again very soon

Rachel

The best service and food I have received in a very long time. I went for breakfast, the blue lobster muffin with scrambled egg was done to perfection. The space and view is amazing, perfect for all occasions. I would highly recommend this restaurant, very welcoming. would definitely rate it 5* and I will be back. :-)