After being an on and off regular for nearly five years, today is the last time i will go to Bertie and Boo's. It's not the first time this has happened - we made an order. The drinks part of the order was served, hot sandwiches never appeared. After finishing drinks we asked about the sandwiches. Turns out they forgot them. How this can happen when there's at least four people behind a small counter with not a great deal of people ordering, i will never understand. Gave us a refund (in loose change) for just the sandwiches. Terrible customer service. In this day and age if the small independants want to compete with the big chains they really need to train / hire staff with good customer service skills. Bye bye Bertie and Boo.
Bertie & Boo
Time Out rating:
Time Out says
Posted: Thu Jan 27 2011
This neighbourhood café popular for its inexpensive coffees and child-friendly vibe is now under new ownership and management.
Bertie & Boo 162 Balham High Rd
Average User Rating
4 / 5
- 5 star:3
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:1
This is a wonderful little place with appeal for young families and discerning young pros. It has a great outdoor space and a friendly buzzing atmosphere, particularly at weekends. The food is excellent as cafe food, with the simple yet sophisticated children's menus that I'd love to eat myself! The coffee is good also. I can't believe Time Out gave it just two stars - that only serves to undermine my confidence in Time Out!
Lovely little place, feels a real part of the community too. The coffee is worth fighting the yummy mummies over for!
Lovely little cafe on the corner of Balham High Street. Great for mums like me and the coffee & cakes are to die for! xxx