Brunswick House Café

This is a cool little place. It has a more Australasian feel to it than anything. Laid back, eclectic furniture, cocktails in tumblers. My food was delicious BUT it was served cold. Both my starter and my main. Not good. Especially when our group wasn't huge (we were 9) and the restaurant wasn't full. Service was a bit too cool from school - not a single smile served all night.

Amazing space, but pricey food and drinks! This should not be a '£' but '£££'- get it right Time Out! Agree with some of the other comments that the service was far too relaxed for a pricey restaurant- it seemed they were more interested in socialising than serving people.

We were a table of six, the food ranged from awful to underwhelming to good, but the service was the worst any of us had ever experienced, to the point where we all wondered whether some unfortunate event had befallen out waitor Paul; had he just been dumped?had his cat died? Or was he just an obnoxious grump who thought that smiling at paying customers was akin to punching them in the face. Failures from Paul: painfully slow service, didn't remember our orders, didn't bring water despite being asked multiple times, didn't bring our beers, didn't ask how the food was despite some virtually untouched plates being cleared away, and couldn't even get a simple item like the bill correct, double counting all our desserts. So all in all we felt Paul hadn't quite deserved the 12.5 percent service charge he saw fit to suggest, tipping him ten percent instead. And this was when Paul really came into his own, this was his crowning glory, first he tells us that we hadn't paid enough,to which we replied that we just hadn't paid the full optional service charge as neither the food nor service were up to it, he then replies "well that's your problem" and storms off!! Given the location, this place must rely on recommendations, and the apalling service may explain why it was virtually empty.

We booke a work lunch do 3 weeks in advance and pre ordered our food. The decor is lovely, but the customer service was extremely poor. We mentioned our pre order which had been lost. They messed up my drink order which took 15 minutes to rectify. We then waited 1 HOUR before receiving our starter and when we complained the waitress seemed to care very little and didn't apologise. We then had to wait a further 30 mins for our main course. The food was average, overly priced and when we asked for the bill the waitress had given us the wrong one. I would not recommend this place to anyone, such a shame the bad staff and disorganised kitchen a potentially lovely venue.

Visited the Cafe on Sunday, Macchiato was delicious. Atmosphere and ambience vibrant and interesting, then they started playing Enya. Not just once but a few times, I asked a few friends if it's okay to play Enya in an ironic sense, they said NO, it's never okay to play Enya ever.

Nice décor and interesting initiative by the owner but have to agree with one or more reviews about staff. More particularly the boy who made my "cappuccino" was rude and didn't really know what he was doing and the girls just sat around emailing their friends or shouting in-jokes to one another. It was all a bit annoying really. There's 'chilled out' and then there's just down right truculence. Sadly it was leaning towards the latter.

Went for breakfast on a Saturday morning - they were busy but the service was good, the breakfast was a really generous size and delicious. They were also really happy to make subsitutions for breakfast items and happy for us to take our time. First time I've been so I can't speak for other times of the day, but this was exactly what we wanted for a lazy breakfast.

A few of the comments below seem far from fair. We found the menu delightfully eccentric, and the food interesting and well-presented. The service too was friendly and personalized. But if you are in a rush, or just wound up with stress and demand speedy and fauning (rather than leisurely) service, then this is not the place for you. After trying it out a few days ago we're now planning birthday party there.

One of the most ridiculous customer service experiences in a restaurant. I’ve been twice (breakfast and dinner) and the food hasn’t been up to scratch, the service slow and the staff unfriendly. Saturday night was so hilariously bad that we caught another table having the same nightmare with the manager as us. I gave them the thumbs up and they also burst out laughing in front of him - not that it deterred him. He'd actually spent over 10 minutes detailing each dish on the menu (substituting English words as printed on the menu, for French words – impressive). It was awkward, lengthy and unnecessary. Then when we mentioned the food was tepid, he spent another 5 minutes patronizing us: that it should be served at body temperature for optimal nutritional value and taste; that they never serve any food hot; that if they were to serve the beans hot they would “disintegrate”. We’ve eaten in Michelin starred restaurants before, and they cook hot food! He ranted for so long that I’d lost the will to argue back. Really terrible example of London pretension to the expense of good service and decent food. Would have given it another chance had we not seen him do the same to the other table – it must be like that every night...

I wouldn't recommend this place for a party. We were told we could only have the fixed menu at £30 per head. But there was probably enough food to feed a third of the party. Really inadequate sharing plates, the main course had to be eaten on tiny plates.  Pudding was a complete joke- a tiny piece of two cakes for about 4 or 5 people to share. To add insult to injury every time we asked the staff for something (eg a glass of water) this received a very surly response. They were just rude.  We were left at 11 o'clock with nothing to drink (we were told the bar had stopped serving, but they will still serving lots of drinks to their friends), so the night came to an abrupt end.  Birthday ruined.  Never again.