Burger & Lobster

Restaurants

Soho

  • Burger & Lobster

    Rob Greig / Time Out

    Burger & Lobster
  • Burger & Lobster

    Rob Greig / Time Out

    Burger & Lobster
  • Burger & Lobster

    Rob Greig / Time Out

    Burger & Lobster

Burger & Lobster

Rob Greig / Time Out

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5
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Venue details

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  • Address:

    Burger & Lobster 36 Dean Street
    London
    W1D 4PS

  • Venue phone:

    020 7432 4800

  • Venue website:

    www.burgerandlobster.com

  • Opening hours:

    Meals served noon-10.30pm Mon-Sat; noon-10pm Sun

  • Transport:

    Tube: Leicester Square tube

  • Price:

    Main courses £20

  • Map

    1. Burger & Lobster

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

3.2 / 5

Rating Breakdown

  • 5 star:3
  • 4 star:4
  • 3 star:0
  • 2 star:0
  • 1 star:4
LiveReviews|11
1 person listening
Kitch and Kitch

We went on 9th October for our 30th wedding anniversary, can't recommend enough,the staff were really lovely ,and the lady on the door was polite and pleasant to us .the food was excellent we really enjoyed it and will definitely go again ,gets 5stars from us .

BRIDGET

Just shocking, waitresses very rude. The manager obnoxious and unclean. Food overpriced and not worth the money. The only normal helpful person, was the guy who served us our drinks in the waiting area. Compare it to Byron and Byron wins hands down, even without Lobster!

Emma

Average service, great lobster. £20 is very reasonable for a whole lobster (with chips and salad) and it was delicious. The burger and the lobster roll also looked good but I wouldn't spend the same amount of money to have either when I could have a whole lobster. Drinks were a bit expensive. Overall worth the trip.

Emma

II took a friend here for lunch after hearing a lot of hype about it and i must say the Soho branch of Burger and Lobster is brilliant quality/value for money for three reasons 1) All staff were friendly and our waitress was very upbeat and bubbly, which our meal very enjoyable. They are attentive and make sure you have everything you need and are not waiting about for ages for sauces, food that eventually comes cold etc. 2) The food is cooked how you want it, eg if you want to replace salad with chips it's not an issue and the quality is very high(you can tell as you basically wave to the lobsters as you get to your table) Also, you are not served bitty portions, you leave feeling like you have eaten and you are satisfied 3) The atmosphere is pleasant and quirky ( im a bit of a boho type and i love the atmosphere of happy chatting customers sipping beers and cocktails) Overall, it was a pleasing experience for me and i highly recommend it.

sarah

The food was decent but the staff's behaviour is absolutely disgusting and extremely rude. I will not return here - pity because you are loosing customers not on the good food but on the appalling customer service

Alex

Excellent meal (1lb grilled lobster), great atmosphere and a good price. Oh... avoid drinking spirits if you're not a millionaire.

Laura

Last night (15-12-2012) my partner, my brother and myself decided to go eat at your Soho restaurant but regretfully we had to leave because of the behavior of your floor manager who almost shouted at us. We entered into the restaurant around 21.30, and as it was quite busy we tried to catch the waitress' attention to find out how to get a table: there was nobody by the entrance and we decided to start walking towards the bar. We came past three waiters (2 girls and a boy) who were talking around the cutlery wall, we stopped in front of them and tried to make eye contact but nobody approached us, so we decided to try to find another waiter in the other part of the room. Not finding anyone we headed back towards the bar still looking for someone to approach us. On our way back to the bar we were suddenly approached by who we believe was the floor manager (as he was wearing a suit instead of a uniform; mid-thirties, dark mid length hair) who yelled at us "What are you two trying to do, get a table without asking for it? You don't just sit down where you want, there is three people at the entrance (referring to the waitresses who completely ignored us before) and you need to go and talk to them. Go back and talk to them". I tried to reply to explain that we would have asked for a table if any of the waiters had approached us; I wanted to remark that if I had come this far without talking to anyone it wasn't my fault but his staff's; but he didn't even listen and walked past us and started chatting to a member of staff. I work in customer services as well and from experience, every time we go to a restaurant it is the staff's duty to approach customers and not let them wander looking for help. In order to try to make our experience better, the manager should have probably offered his help instead of questioning our intentions or trying to embarrass us. We felt so disappointed by the service we received that we decided to go eat at Honest Burger where the food and the service were amazing. Due to his behavior you have lost three customers who would have spent money in your restaurant, and it is very likely we were not the only ones who have been mistreated by your staff. As we both work in a customer service environment we understand that treating customers like that is completely unacceptable and disrespectful. We felt embarrassed and belittled as we were yelled at in the middle of the restaurant in front of all customers and members of staff. I am writing this complaint as I hope it will help you sort your staff's attitude in order to prevent these incidents from happening again. I do hope you understand our point of view and that your floor manager gets to read this email in order to understand that the customer's perception and the quality of the service offered is the key for success and is what makes customers want to come back.

Lucia

We had a great meal at Burger and Lobster - I can't recommend highly enough. We walked in at 19:30 on a Saturday evening just before Christmas and were told it would be a 90min wait, but the best bit was that they took my mobile number and we went off to do a tour of the local pubs. I've never before been on a waiting list in a restaurant where they'll let you leave and give you a ring. Brilliant. They rang and we were back and seated in 10mins, and had the friendliest waiting staff who were very helpful. My lobster was lovely, and the burger was good too. £20 is too expensive for a burger (even a really good one), but it was worth it for the lobster and the whole experience. Really glad I've been, and will no doubt be back in the new year.

Liz

Had the pleasure of eating in the dean street restaurant today with two overseas visitors, had a fabulous time. Compared to reviews that i read had no problem seating, it was almost immediately possible due to the time and day: Monday 16:30. Zarig was friendly and informative who went out off his way to make it a pleasurable evening. We all had the lobster dish, i had extra fries as it is sooo delicious. We were able to taste the alcoholic beverage before making a choice. It is a memorable experience and will surely be visiting it again

katie palmer

This is a chain restaurant with unrequited high esteem for itself. Give it 8 months when the 2012 burger trend to die down and lets see if this place still has its 3 restaurants open. The staff look like they've never stomached a lobster in their dining lives and look more suitable to the set of 'Made in Chelsea' than assisting a customer on the restaurant floor. I would not recommend this place to anyone.

Jules

Thoroughly enjoyed my experience here! Was a bit concerned about the wait for a table, so we rocked up just before 7pm on a Tuesday and luckily, even though we were told it would be a 45min wait, we actually only waited 20mins. There were 3 of us and I would say the table we were shown to was a tad small, but hey. The food. So, I think that £20 for a burger and chips, even in Soho, is a bit much, but there is no denying it was a damn tasty burger and the portion was huge! The lobster, a better deal for £20, was so very moist and tender, cooked perfectly and accompanied by a delicious lemon & garlic butter and both, of course, came with a mound of fries. All this was washed down with a beautiful Spanish red. The service was prompt and friendly, the atmosphere was buzzy and the restaurant handsome, very New York in feel. The only thing to put a mild dampner on the evening was when we were presented with our bill without asking for it, even though the waitress hurriedly added that we could still take our time and finish our wine, no rush, this is a pet peeve of mine. Of course we were going to feel rushed then, and that was the aim as they would have had a long waiting list of people ready to spend more money. That aside, and it was a real shame that they did that, I really enjoyed my experience at Burger & Lobster, even if I practically had to roll myself home afterwards!