All round lousy experience. Cheap ingredients, poorly cooked. Poorly trained staff. And a 12.5% automatic service charge. Thanks for nothing.
Burger & Shake
Time Out rating:
Time Out says
Posted: Tue Jan 22 2013
Is there no end to London’s appetite for burgers? Apparently not. This latest addition to the meat-in-a-bun landscape has opened close to Russell Square, right across from the Brunswick Centre. Looking like it’s been done out by Miró, the small space leans heavily on blue, such as banquette-and-booth seating in cobalt leather, and rows of wall tiles graduating from azure through to indigo. The wood floor adds warmth, as did our cheery Aussie waitress.
From a compact menu, you can pick up burgers, hot dogs or wings (plus a £20 ‘luxe’ option of lobster roll with fries), all executed with varying degrees of success. The ‘house’ burger scored top marks, with the use of piquant horseradish and a dollop of wholegrain mustard ketchup (not to mention melted cheese and sweet-cured bacon) elevating their take on the now-ubiquitous medium-rare patty and brioche bun combo to the top set. But our pork hot dog (there’s a beef option too) was on the fatty side, while ‘toppings’ of insipid sauerkraut and flimsy slices of sweet pickles did nothing to improve matters.
If hot stuff is your thing then the sides of buffalo wings, served breaded and baked (as they should be) with a pot of cooling blue cheese dip and batons of crunchy celery, aren’t half bad. And, as you’d expect, there are soft shakes (chocolate, salted caramel, strawberry, vanilla) and a ‘hard’ shake, dubbed the ‘Ovaltini’ – made with coconut, rum, tequila and malted liquor. It’s not a bad start for this Bloomsbury newcomer, but if it wants to play with the big boys, it’ll have to dig that little bit deeper.
Burger & Shake 47 Marchmont Street
- Venue website:
- Opening hours:
Open noon-3pm, 5.30-10.30pm Mon-Fri; noon-10.30pm Sat.
Tube: Russell Square tube
Meal for two with drinks and service: around £45.
Burger & Shake
- 47 Marchmont Street
- 47 Marchmont Street
- Burger & Shake
We went to Burger and Shake and were asked for our order about a minute after stepping in. Not ready yet we asked for a couple more minutes but this was very rushed. We were asked our drinks order having not been given a menu yet and then stood over whilst we decided. The waiter broke a glass and my friend was given a meat rather than vegetarian burger which we had to get changed. The food was ok but only up to fast food standard and more pricey than that. Although the milkshakes were very nice. The bill arrived with a 'discretionary' 12.5% service charge on. This isn't usual for just a small group at lunchtime but we thought we would pay it anyway. We didn’t have the final 30p of the ‘discretionary service charge’ which it said at the bottom of the bill was optional so we didn’t leave it. We were then stopped as we were leaving and told we still had to pay the 30p, when we pointed out that it was ‘discretionary’ the waiter (the one who dropped the glass and brought us the meat burger rather than veggie) then asked us what was wrong with the service and we stood there and argued over 30p. Apparently 12.5% is the normal ‘tip’ in the UK, and there was us thinking that a ‘tip’ was traditionally 10% and ‘optional’. We are NEVER going back. WE can’t believe how unvalued they made us feel, I wish we’d taken back the rest of the ‘discretionary’ service charge after that.
Not Aspie-friendly at all! I can’t speak for NTs, but no Aspie will feel welcome there until they change the attitude, no dining experience, however budget, should be a struggle. Full review: http://adventureaspie.com/2013/09/burger-shake-london/
I'm sorry to say we had a glorified McDonalds meal - in every way but the price. The beef lacked flavour and the brioche bun tasted cheap. The fries were a little too greasy. The milkshake saved the day, but we won't be heading back there. There are far superior burgers around town!
This is my second time at burger and Shake I ordered a pulled pork sandwich to go, the burger was so big i was glad i did not order the fries. this how you can imagine how Luscious this budget is, imagine making one of those amazing road pork and you have some left over and its well marinated overnight and you come back from a great night . Well people Pulled pork sandwich is that meal. This sandwich is the best I have eaten in a long time, it’s so succulent and I really hate being disturbed when eating it. I work round the corner from this place, and normally order mine before get there so it's ready to collect. if I could have this every day I sure would. I WARM YOU THE BURGERS IS LARGE Yum
I have searched London far and wide for a burger place that can produce burgers reminiscent of the gourmet American style. This place surpasses any burger I’ve had in 4 years in London (and I’ve had a lot), and most I’ve had back home in America. This place is an absolute gem. It’s not expensive or pretentious. (I have NO idea how the folks from Timeout racked up a £45 bill for two people, as I just dined there with 2 friends and the bill was £36, including service!!) The décor is simple. The wait staff is friendly, funny and efficient. And the food? The food is spectacular! I go there at least once a week and have made special trips across London just to meet friends for lunch. I’ve had nearly everything on the menu and every single item is delicious. Let’s begin with the burgers. The burgers are hearty and flavorful without being greasy. The special sauce is tangy and rich, but not overworked. The burgers are simply dressed and the buns have the right combination of toasty exterior and soft middle. The pulled pork is amazing. I’ve been to several BBQ places in London and am always underwhelmed. I’m from the South in the States, and I worked in a BBQ/steak restaurant while in school. This place has very good pulled pork. The sauce is a little sweet, a little tangy. The pork has a hint of smoky flavor that’s not overpowering. You can get the pulled pork on a burger, or as a stand-alone sandwich with homemade coleslaw on top. I recommend the latter. The fried chicken burger is a succulent piece of white chicken breast, breaded and fried. Somehow, the batter manages to be full on flavor without the oiliness that typically accompanies fried chicken. The chicken is topped with cheese, lettuce, tomato and a dollop of mayo. Overall, the sandwich is perfection. Or, perhaps you fancy something spicy? The buffalo chicken wings and the buffalo chicken sandwich are the best I’ve found in London…..by far. They are spicy, but not mouth-wateringly so. Thus, even those who aren’t great with heat will enjoy. I especially like the sandwich, as it’s less messy, and the blue cheese makes for a nice dressing. In terms of sides, the mac and cheese is good, the fries are always perfectly cooked. I like to order off-menu by asking for chili fries and adding cheese to them for a melty, meaty, messy side that must be eaten with a fork. In fact, this could probably make for a meal by itself. I can’t decide whether the Ovaltini or the Bourbontun is better. I’m inclined to say the Ovaltini, but I have a work colleague who is addicted to the Bourbontun and must stop in for one at least once a week. In short, it is only a matter of time before this tiny burger joint in Bloomsbury catches on and there’s a line out the door. So, get there while you can. It’s absolutely worth it.