HK Diner

I've been here a few times and each time the customer service was horrible. I thought maybe it was just the individual waiter that served us the first time, he sat us down and didn't come to take our order for 20mins, it was noon it wasn't even busy then, the guy was moody & rude when serving us but what ever. (Rice was dry/hard -___-") Last night when I went it was extremely busy so I understood everyone working was probably stressing, I asked if there was any recommendations the woman pointed to the menu and said "there's the menu, look at it" she was probably just under pressure and trying to get us to order quickly which is fine, but her attitude was so rude! We were only there for 30mins & a different lady tried to kick us out saying that there are people waiting, we didn't get our last order at that point, when we was eating & drinking they brought over the check and just chucked it on the table and walked off. Gosh all the people there had horrible horrible customer service, all 3 people that approached us, it was unwelcoming and uncomfortable. I guess if you want a place to eat at your own pace & socialise a little this would not be the right place.

Having travelled nearly all over the world, and being from Hong kong originally , it was really great to find a restaurant that actually resembles food that would be served in my home town. I had the Roasted duck and crispy pork and a mango bubble tea, lovely. as it was fully of Chinese students at the time I knew I couldn't be far from a decent meal! Highly recommended authentic food . Than manager was a gas!!

I read the reviews at this site and decided to eat here. First off, don't eat here. If you do, don't order the baked rice. The post earlier said portugese baked rice and it is nothing close to it. You get an option of cream or bbq sauce. Second, the portions are small for the price. In addition all the comments about the Chinese ripping you off on the additional tips are right. In all my experience throughout my travels in Europe including other Chinatowns, the tip is included in the food price (as with the tax). We got charged an additional 10% on top of the total price. I didn't pay it as the service was not spectacular and didn't deserve the tip. When we left the restaurant, we were chased down and asked to give an increased amount. The lady said that we didn't pay enough. When I asked her if I paid my bill, she responded yes. I did pay my bill even though the food was extremely disappointing. The people who say this place is good have never been to NYC Chinatown or Hong Kong for some real Cantonese food and Portugese baked rice. Normally, I'm a big tipper, but our meal came out to 27 pounds for 3 dishes which is about $40 USD. Very disappointed at Time Out London reviewers.

Love love love this place, best char sui in all of London, staff always happy to make off the menu items for us (if you can't decide between wanton or BBQ pork noodle soup not a problem they will do both in the same bowl - heaven!) Hot pots are also delicious especially the Monks Tofu Hotpot YUMMO

Fantastic food and value - had £16.50 set menu. Best Chinese in a long time. Will go again

I love this restaurant! I went there with friends last night and it was so busy with English and Chinese alike. The atmosphere was great, and the food.... WOW, it was the most authentic I have tasted and I AM Chinese! You must have the melt in the mouth fillet steak and Portuguese baked rice with pork chops. And don't forget the starter of steamed scollops.. I really don't understand the people who wrote negative reviews, the service I received was courteous and efficient.if you want all the fake smiles from some restaurants and get ripped off at the same time then don't come here! I will be coming here for Chinese meals from now on.

Come here for lunch every week. Its great. Really good food. Never have had problem with service. Good price. The best in Chinatown. As for the negative reviews...Athina, a restaurant is not a place for you to sit and do interviews once you've finished eating. Angie C Chinese hospitality in China Town is not like the OTT service you get in the States!

Worst Service in ALL of Chinatown!!!! Food is poor...I have seen better chinese food in an indian takeaway!!! If you like to be given the recipt before you even order anything....this is the place to go!!! Avoid at all costs!!!!

good... good... good... and the best bubble tea in london so far...

where else would you eat at 3am definitely the bast in chinatown, go at least twice a week for there bubble tea.