I ordered food online and paid online. Unfortunately it was out of their opening hours and I didn't get the delivery. When I realised it (no warning or blocking on their online order site) I sent them an email, but only 11 hours later at 11pm they called me back, but missed me. In a phone call on the next day they were only prepared to deliver at another time, but not to reimburse because of paypal fees they would loose otherwise. With this unprofessional way they might not only loose fees but customers.
Monsoon Indian Restaurant