Having closed in 2011, New World has had a kitchen refit and is back in business. A banqueting restaurant of the old school, it’s got the lot: dining rooms over several floors; red and gold rooms adorned with hanging lanterns; and a melting pot of clientele, from tourists to entire Cantonese families. It’s also one of the only remaining places to offer a traditional dim sum trolley service, where everything from sliced roasted duck to egg custard tarts is on offer.
Cooking, however, is inconsistent. On our visit, dishes off the trolley were often tepid, or brittle: the pastry of our cheung fun fell apart on contact, though the pieces of char sui it contained were excellent. Plates from the à la carte were equally mixed: ho fun was an overcooked, starchy mass topped with beef of dubious quality, yet the crispy noodles were exceptional, seeing a base of soft chow mein with crunchy fried edges layered with a light oyster sauce and al dente pieces of Chinese broccoli, straw mushrooms and fresh (not tinned) bamboo shoots.
Service, always efficient, veered from pushy to gracious, but costs remain low, making this iconic spot still worth a punt.
|Venue name:||New World||Contact:|
1 Gerrard Place
|Opening hours:||Meals served noon-11.45pm Mon-Thur; noon-midnight Fri; 11am-midnight Sat; 11am-11pm Sun. Dim sum served noon-6pm Mon-Fri; 11am-6pm Sat, Sun|
|Transport:||Tube: Leicester Square or Piccadilly Circus tube|
|Price:||Main courses £7-£25. Dim sum £2.65-£13. Set meal £15.90-£23.50 per person (minimum 5). Minimum (after 6pm) £5|
|Do you own this business?|
Average User Rating
2.4 / 5
- 5 star:1
- 4 star:2
- 3 star:0
- 2 star:1
- 1 star:4
As several people have said, New World used to be THE place for dim sum. However, now (August 2016) the standards are way down. Food is pretty tasteless and seems to have been quickly microwaved. The chicken feet in black bean were watery and lacked any sort of flavour; the glutinous rice was bland. Most of the other dim sum we had was also well below the standard we used to enjoy. There is now no trolley service on weekdays, but if the standard of food is now so poor, who cares about that loss?
Time to find somewhere that serves the sort of dim sum that Chinese people actually enjoy, instead of this westernised lowest common denominator junk. A shame standards are slipping, but maybe it's what casual visitors want.
I was a loyal New World fan for over 20 years. Unfortunately in the last year or so, it's under new management, turned into a cross between a bank and some glitzy sterile environment. All the good staff have gone, pushed out by the ruthless new manager, and the food is not so great any longer. I wont go there again after a few bad experiences. My friends reached the same opinion independently. the best thing they could do now is to fire the new manager and get back their old world, homey charm which they have totally lost.
Three generations of our family have been going to the New World for many many years. My daughter loves it and has been coming here for the trolley service dim sum since she was 12 months. Sadly I am going to give this a swerve from now on. The prices have become silly and the quality of food is no longer excusable at the prices they now charge. The ghastly carpet has given way to a faux wood floor and I actually miss the health-hazard old carpet. The decor is terrible and always has been.
The service used to be shockingly awful and rude and now is ok and comes with a smile. Shame
Sadly there are better places to go for dim sum at better prices and that makes me sad after a 20+ year relationship with this place.
So long old friend
Most of the food we had was the dim sum from the trolley service, the food was really good, however the service was not the best. Overall would be happy to come again.
This is currently my favourite Dim Sum restaurant in London. Precisely because it serves from the rolling carts, it reminds me of all the dim sum that I ever enjoyed in the USA. I have had Dim Sum from a menu, but it is a less appealing experience, even if the food is good.
This restaurant is an allergy sufferer’s nightmare and I would advise anyone with a food allergy to AVOID AVOID AVOID! The service was… different. Bowls and a handful of chopsticks were LITERALLY THROWN onto the table and arranged with such speed that all I could do was sit there gob smacked. It felt almost like an assault! I laughed it off and was then offered tea. I declined, but was served it anyway. I had to repeat myself and the tea was taken away. As I have a shellfish allergy I opted not to take dim sum from the trollies and instead order from the menu. I not only very clearly said that I have a shellfish allergy, but also asked the waiter to tell me exactly what was in the dish and the ‘XO’ sauce it was served with. It was confirmed the dish did not contain fish. The meal came. I took a bite and then noticed there was squid in the dish. My allergy is mostly to prawns, crab, mussels etc. so I wasn’t sure how I would react to squid, but having to sit and wait and hope I didn’t react was so terrifying I almost burst into tears. It was a HORRIBLE experience! I called a waiter over and in a panic explained the situation. I was told that if I had an allergy I should not have ordered the ‘XO’ sauce as it contained fish!! My friends and I all supported the fact that I had indeed asked if the dish contained fish and they agreed to give me a new plate of food. I asked if I could have sweet and sour sauce instead of ‘XO’ sauce. For the THIRD time that afternoon the waiter did not listen to my request and I received the same meal (Not the EXACT same one I had sent back just to be clear) minus the squid and NO sweet and sour sauce. I cut my losses and ate the meal. When it came to the bill I expected to be offered at LEAST a 50% discount or even my meal for free. Instead I was told that I would only be charged for one plate of food instead of two as if this was a generous gesture! I had to ASK if I could have a discount and was offered a measly 10%, lots of excuses and finally an apology. Our waiter’s priority was speed. SO much so that he did not pay the slightest bit of attention to anything I said with potentially very dangerous consequences. I would strongly advise any allergy sufferers to avoid this restaurant.