New World

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Chinatown

Having closed in 2011, New World has had a kitchen refit and is back in business. A banqueting restaurant of the old school, it’s got the lot: dining rooms over several floors; red and gold rooms adorned with hanging lanterns; and a melting pot of clientele, from tourists to entire Cantonese families. It’s also one of the only remaining places to offer a traditional dim sum trolley service, where everything from sliced roasted duck to egg custard tarts is on offer.

Cooking, however, is inconsistent. On our visit, dishes off the trolley were often tepid, or brittle: the pastry of our cheung fun fell apart on contact, though the pieces of char sui it contained were excellent. Plates from the à la carte were equally mixed: ho fun was an overcooked, starchy mass topped with beef of dubious quality, yet the crispy noodles were exceptional, seeing a base of soft chow mein with crunchy fried edges layered with a light oyster sauce and al dente pieces of Chinese broccoli, straw mushrooms and fresh (not tinned) bamboo shoots.

Service, always efficient, veered from pushy to gracious, but costs remain low, making this iconic spot still worth a punt.

Venue name: New World
Contact:
Address: 1 Gerrard Place
London
W1D 5PA
Opening hours: Meals served noon-11.45pm Mon-Thur; noon-midnight Fri; 11am-midnight Sat; 11am-11pm Sun. Dim sum served noon-6pm Mon-Fri; 11am-6pm Sat, Sun
Transport: Tube: Leicester Square or Piccadilly Circus tube
Price: Main courses £7-£25. Dim sum £2.65-£13. Set meal £15.90-£23.50 per person (minimum 5). Minimum (after 6pm) £5

Average User Rating

2.5 / 5

Rating Breakdown

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  • 4 star:1
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  • 1 star:1
LiveReviews|2
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Ngoat

This is currently my favourite Dim Sum restaurant in London. Precisely because it serves from the rolling carts, it reminds me of all the dim sum that I ever enjoyed in the USA. I have had Dim Sum from a menu, but it is a less appealing experience, even if the food is good.

Cat Van Dort
0 of 1 found helpful

This restaurant is an allergy sufferer’s nightmare and I would advise anyone with a food allergy to AVOID AVOID AVOID! The service was… different. Bowls and a handful of chopsticks were LITERALLY THROWN onto the table and arranged with such speed that all I could do was sit there gob smacked. It felt almost like an assault! I laughed it off and was then offered tea. I declined, but was served it anyway. I had to repeat myself and the tea was taken away. As I have a shellfish allergy I opted not to take dim sum from the trollies and instead order from the menu. I not only very clearly said that I have a shellfish allergy, but also asked the waiter to tell me exactly what was in the dish and the ‘XO’ sauce it was served with. It was confirmed the dish did not contain fish. The meal came. I took a bite and then noticed there was squid in the dish. My allergy is mostly to prawns, crab, mussels etc. so I wasn’t sure how I would react to squid, but having to sit and wait and hope I didn’t react was so terrifying I almost burst into tears. It was a HORRIBLE experience! I called a waiter over and in a panic explained the situation. I was told that if I had an allergy I should not have ordered the ‘XO’ sauce as it contained fish!! My friends and I all supported the fact that I had indeed asked if the dish contained fish and they agreed to give me a new plate of food. I asked if I could have sweet and sour sauce instead of ‘XO’ sauce. For the THIRD time that afternoon the waiter did not listen to my request and I received the same meal (Not the EXACT same one I had sent back just to be clear) minus the squid and NO sweet and sour sauce. I cut my losses and ate the meal. When it came to the bill I expected to be offered at LEAST a 50% discount or even my meal for free. Instead I was told that I would only be charged for one plate of food instead of two as if this was a generous gesture! I had to ASK if I could have a discount and was offered a measly 10%, lots of excuses and finally an apology. Our waiter’s priority was speed. SO much so that he did not pay the slightest bit of attention to anything I said with potentially very dangerous consequences. I would strongly advise any allergy sufferers to avoid this restaurant.