Pâtisserie Valerie

Pâtisseries

Tea rooms

Chinatown

  • Budget
Food_PatisserieValerieSoho_presspic_CREDIT_Sue Davis.jpg

© Sue Davis

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5
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Venue details

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  • Address:

    Pâtisserie Valerie 44 Old Compton Street
    London
    W1D 5JX

  • Venue phone:

    020 7437 3466

  • Venue website:

    www.patisserie-valerie.co.uk

  • Opening hours:

    Open 7.30am-9pm Mon, Tue; 7.30am-11pm Wed-Sat; 9am-9pm Sun.

  • Transport:

    Tube: Leicester Square, Piccadilly Circus or Tottenham Court Road tube

  • Price:

    Main courses £3.75-£8.25.

  • Map

    1. Pâtisserie Valerie

Users say

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Average User Rating

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  • 1 star:2
LiveReviews|4
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Laperton

I came here to experience traditional English tea with scones and clotted cream and instead we were served with a tea pot that looked like it had been pulled out of a toilet bowl and the clotted cream tasted and melted like butter! In all I would avoid this place, management don't appear to be bothered at the lack of courteous service so I certainly won't be coming here again.

kay

Queensway branch: 


To start off with you are treated like a burden the minute you walk in. Once you have managed to get the waiter/ess attention and order you are given dirty pots, plate& cutlery with a side order of attitude. They serve one person whilst the other waits. The person you are with isn't served until you remind them. I ordered my favorite English cream tea, I've had my fair share so I know what cream tea should be like. I was served with what looked like mini cakes made out to be scones & awful curdled whipped cream and butter disguised as clotted cream. When I put the mixture on the scone it actually split! grease and lumps. I immediately lost my appetite! when I told the waitress, she informed me that I was terribly wrong and walked away. At this point we gave the mess that had become of our cream tea back, paid and left. Not worth your time or money!  

RR

Horrible experience at this restuarant. During my last visit at you restaurant, I ordered Mediterranean Lasagne for the first time which is clearly listed as vegetarian. And, when I began eating the lasagne, I noticed something did not feel right. After couple of mouthfuls, I called the waiter and asked if the lasagne was vegetarian. The waiter had one look and said, it looks like beef one. I was horrified and felt very sick and nauseous. This was my first real day out with my family and my new baby and it had been ruined by some careless chef. I cannot explain in words how much pain and mental agony this incident has caused me. When I spoke to the manager, the only excuse that manager provided was that chef had made a mistake as the bowl had been labelled incorrectly. He was apologetic, but I don't think he was apologetic enough as we were made to pay our bills in spite of this mistake on part of Patisserie Valerie which spoiled my next few days. We were offered a complementary pudding, which I could not eat as I was feeling too sick. I think that PV sensitise its chefs and managers to different religious and ethnic tastes and make them appreciate that some accidents can't be mitigated by pretending that it has never happened and will never happen. Also, maybe, they should introduce more rigorous standards in labelling, and again, make chefs understand errors like this are highly damaging to individuals and your reputation in long run. I believe that, unfortunately, their customer service is well below accepted standards. Even though I was served meat, which caused considerable distress and ruined my next few days, I was made to pay the bill and my only consolation was a pudding which I could not eat anyway. I am disappointed in general with how things were handled after this incident in Patisserie Valerie. I will never recommend this chain or go there again.