I bought 2 cakes last month and another birthday was arrived so we bought total three chocolate cakes within a month at Chiswick branch. At this time my children did not eat the cake after one bite with saying “Something wrong”. So we tasted it and went Chiswick branch to return it.
When I went to the shop and said to the manager ‘I bought 3 cakes within a month and this cake was something wrong, she just contacted their head office without tasting the cake and said to me ‘leave me contact number’, so I said to her ‘what about this cake? She replied ‘I cannot do nothing about the cake’. Head office requested send photos and my contact detail to them. It means they did not try to check the cake but they just suspected me as someone who exchanged the cake. I was so disappointed to their attitude for their customers. I thought if I was English customers how they treated me? My feeling was I was just ignored as a racial discrimination. So I said again ‘This is not first time. We used to buy cakes here at least 5-10 cakes per a year. More over we bought same chocolate cakes within a month three times and my children said something wrong’.
But the manager continued to say to me ‘I cannot do nothing about the cake just leave the contact number’ so I asked ‘when did you make this cake’ she replied ‘2 days ago’ I said if I knew the cake was not made today I would not buy the cake here. I just left the cake and gave my contact number.
The horrible experience is that they contacted me by phone and left the massage to contact them so I sent email to them with some explanation, but they did not reply to me yet. This kind of arrogant from Patisserie Valeri and the feeling of ignorance made me so angry. I will never buy the cake from Patissrie Valeri.