Rango's Restaurant

After purchasing a time out offer for this restaurant I was looking forward to attending as I had a previous time out voucher to a hotel that had been an amazing experience. Rango's however, did not live up to this at all. As per the comments below, there was no atmosphere or customer service. Having purchased a two-course meal with a glass of prosecco for two we did not expect to be rushed in and out of the place in only 30 minutes! The "tiger" prawn starter was just ready-cooked frozen prawns that had been heated up with a handful of those mixed salad bags you get at supermarkets. Then our 8oz steak we were promised on the stone was clearly 8oz between the two of us! Our portion was tiny, definitely not a full-sized steak, we were finished within minutes and could see non-voucher customers receiving much better service and proper-sized portions. It was very upsetting as I had booked this offer with valentine's day in mind and truly feel it was not worth the money I paid.

After seeing these comments we were not expecting much for our visit to this restaurant with Wowcher deal, but we were rather impressed with their food and services. It was OK as brasserie but not expect at restaurant. In wintery weather of this time of the year, their glass window from ceiling to floor and interior decoration did not give us much of the atmosphere, but their food was good. Starter of Prawn is fine, grilled squid on Hot Stone was amazingly good, so as main course of steak on Hot Stone. Run by Serbian couple, their way of serving food suit us fine, and there was no problem with their services. Honest food from Eastern Europe, and good value for money.We will visit again, hopefully in good weather.

Absolutely will not be going again! Bought a Groupon deal. £36 for a 3 course meal for two with a Cocktail. Bargin! Apart from the fact that there was, no customer service. Smiling, but completely inattentive. Had to physically wave and shout to get anyone's attention, along with the two tables beside me. Forgetful to say the least, and the whole place had the ambiance of a hospital waiting room. The steak on a stone was fine, although there was no option for a side dish of veg, even though in the photos online and the ones on the tables, there seemed to be an option of green veg and alternative potatoes. Not a vegetable to be seen. Bar the potatoes for chips of course... Chips and Salad only! Then came the desert. Horrid, just horrid! I ordered the Strawberry Cheesecake, should have known better after seeing the two plates of desert going back through the hatch beside me to the kitchen to be cleared. One including a pile of Pink Sludge! But who could have known that would be the Cheesecake? It had the consistency of lumpy moose, and was bright Pink throughout. When I finally got the attention of one of our waitresses, she sent over her manager, who promptly told me that I was welcome to order something else, but would absolutely be paying for both! I explained that this was not only my opinion, as I had seen two deserts go back to the kitchen already, but she told me that they had not complained about them, so obviously did not mind them, even though, they had been unable to eat them! I said that I found this to be a very interesting form of customer service, and she simply said that that was how it worked here... So I smiled, and asked for my bill... Only saving grace being, that she had the sense not to add the 12.5% gratuity. Should have knows better, given the fact that it was on Groupon. But was really looking forward to the idea of cooking my own steak. Good job I was... (Cooking my own)