Restaurants

dreadful, truly terrible! the place has a nice interior ..very relaxed and peaceful but you could also say quite dull in the same instance. the staff were not overly friendly but nice enough. the food although of a good standard came in such small portions it was more of a tease than anything, i am not even a big eater at all and petite in frame and even for me this was totally unsatisfying, the more dishes we ordered the less satisfied i became. the bill was way overpriced for what we had, never in my life have i ever felt compelled to write a review for a restuarant but i felt so ripped off and angry i am doing so. this restuarant has a good reputation and i have no idea why ...how they can charge they money they do for mediocre food i have no idea! do yourself and favour and go somewhere else. this as sub standard and overpriced and dull!

I believe the service has improved, may have been teething problems. Enjoyed the desing, very sleak and polished a la escalators and bathrooms and yet in some areas quite simple and effective. The seating area was comfortable and although you were tucked into a little square box with no shoes on, you always felt part of the atmosphere. IN terms of service we were served quickly and promplty. My only argument extends to the aid provided. Guiding yourself through the menu can be a bit tricky, and the staff though friendly and warm, didnt really provide insight into making the sectionedmenu into a well balanced meal, often it felt a bit like the blind leading the blind. Nevertheless with a bit of perverence, this was achieved. Food was delievered promptly. And I must say what a feast. The art in a meal is to leave you satisfied yet wanting more, the appetizers were amazing. The soft shell crab and wasabi superb. My tip given the size of the portions, is to order a few appetizers and pick and share. I must commend the wagyu beef/ which was tender and presentation as always was amazing, the blue swimming crab and avacado rolls, added a good neutral balance compared to all the fish and beef braised meals abound. Sake was of course the basis of the drinks menu, however I warmed to this rather than discouraged it. The restaurant aims for a slice of authenticity, and this emphasis on tradition removes the restaurant from other more Westernised (For lack of a better word) restaurants. Overall amazing, some dishes may not have justified the price but with a bit of diversity it all works out to a great experience. I highly recommend Sake No hama, though given the service maybe brush up on your japanese gastronomy first.

Very disapointing, the service was extremely slow with our wine taking over 20 mins to be served and dishes being forgotten.

Never in my life have I had such an appalling meal. The food was utterly
uninspiring, overpriced, and very very slow.
We had placed our orders at 8:30, and waited until 10:30 before the waitress announced the sushi bar was too busy and that it would take another half an hour, though not guaranteed. The restaurant wasn't even full. Of course, we couldn't possibly wait any longer. 40 pounds a head without main course - Sake no Hana is a disaster.

Please don't waste time and money by going here. I took my wife and we were both disappointed by the food - nothing stood out as being special - and the ambiance - empty.

Had one of the worst meals I have ever had in a very long time there. Was my second time there and after a great first meal there this lunch was truly horrific. The service was terrible, they got our orders wrong and when we sent the food back they took so long to try to fix the problem we ended up not getting the food at all. We arrived at the restaurant at 1pm and didn't get out until 2:45. What is even more confusing is that the restaurant was completely empty and yet they still took forever to get the food out to us. I am willing to bet that this restaurant will not be around in 6 months time. DO NOT WASTE your money and time.

Absolutely fantastic sushi
Utterly dreadful service.
The food does not make up for the poor service

We loved the black escalators, they were a good start. Escorted to a plain wooden table, a snug fit between others, we were given menus and then abandoned. The staff were friendly but busy and apart from a refreshing glass of water nothing happened. Attracting someone's eye was a problem. I suspect it's because not all the staff speak good english. After too long, the operation got itself into gear, our order was taken and we had a seriously enjoyable meal.
This is food theatre of the highest quality. Every course was a work of art served on beautiful ceramic plates of all shapes and sizes. Some courses were hot, some cold and one starter was chilled vegetable noodles in warm soup - stupendous! Now the staff were charm and efficiency itself. The decor is plain but effective in its simplicity.
Even going to the loo is quite an experience here. Down a dark corridor behind the till, down two levels in a lift and then into a bright spotless room. The hand basins are ceramic or stone and the water floods out when you press a button, which I thought was a magic eye and wasn't. Slick and practical once you get the idea - just like the restaurant upstairs.
As we waited for our coats another diner told the front desk that he hadn't enjoyed the food, not as good as Momo or Nobu. The fact is that this different - apparently more authentically Japanese. We loved it.

Food was good (if somewhat small portioned and overpriced) but service was appalling.
I left feeling unhappy with this experience but even more disappointed by the fact that my usual benchmark and trustworthy Time Out review of this place fell very short of the mark.

maybe it's early days, but there were so many things that were off the menu by 8.30pm that we found choosing from some sections difficult and although we enjoyed our £8 cocktails, that was where we stopped with the alcohol to avoid having to resort to home-cooked lentils for the next month. GD's comment about this being the place for people happy out of their comfort zone is spot on. The dishes we ate were excellent, apart from the Tsukuri section, sashimi was unremarkable.