Restaurants

Great views, Great Food, shame about the service. But still worth going to

Avoid. Had a terrible and embarrassing experience taking my boss here for breakfast. Sent a complaint letter to the email address on their website and no reply. They had no record of our booking when we arrived (was empty though, now I know why), waiter didn't know what anything on the menu was, got order wrong, dropped things on the floor. Go elsewhere.

Visited a week ago. Overall, rather disappointing. Waiter was friendly but a bit useless. The steaks, which were ordered Med/Well done, came out very bloody and the vegetables were practically raw. The latte tasted like it was out of a vending machine. The interior seemed very tired (missing lamp covers and exposed light bulb) and the whole place seemed really unloved and uncared for. A real let down. Definitely not worth the money.

This was the worst service i've ever had in the world! We went to have afternoon tea at the weekend. Once we got there we were told we could only have the tea options and that it was not possible to have anything from the self service section in addition. This meant that I ate nothing, since i didn't want a whole set tea. Once waiter walked off when i was asking him about this and another simply kept repeating 'that's policy' over and over and when i asked for the manager to explain he cut us off mid sentence and said 'do you want to order or not?' very rudely.
After a long wait, the table next to us were brought their tea- suspiciously in fact, our exact order. when we asked where ours was the two waiters milling around realised their mistake and tried to move the teas from the next table onto ours! This annoyed us, since those diners had started to sample the food, and them, since they had the food taken away without comment or explanation. Finally the correct teas appeared. The food was nice, but nothing special at all for the price.
When it came to the bill, we asked for it and when it came it was £107 and full of wine, roast dinners etc- obviously wrong even at a glance since we were not even allowed to order any of those things! This was really the last straw- and we asked for the manager who tried to tell us nothing like this had ever happened before and apologised with utter indifference about our experience.
We were in total served by about 6 staff and there were only about 6 diners and yet they were all incompetant and fairly rude. Particularly annoying in a climate where lots of people are out of work! i would NEVER go back there and would recmommend a picnic instead.
I've also been to the Wallace which i think is part of the same chain, the service was pretty bad there too.

I'd like to echo everyone else: indifferent food at high prices. This applies to the self-service (which is also very slow) as well as the sit-down - though you can now take your food out on to the balcony. Two pork sandwiches and two 1/4 bottles of table wine left virtually no change from £20. Pork was dry and tasteless. Food left under heat lamps for long periods of time and the most off-putting mash I've ever seen. A place that gives itself airs: lots of shouty kitchen staff pretending to be Jamie-Oliver-when-he-was-a-commis and bellowing 'Service' when they bring food out to the counter that doubles as a pass.
The coffee's good though (an Italian on the Gaggia) but you have to queue up to pay for it in advance at the same single till as all the self-service customers and everything takes a long time.
Such a shame given the setting. Yet another place where tourists will get the impression that London is the capital of rip-offs.

One of the worst restaurant experiences of my life. Limp, lacklustre food. Service, horrendously bad. One meal was sent back, it was completely wrong and so uninspiring I decided to stick with my cappuccino, which thankfully wasn't the worst I had ever had. And all at extortionate prices. This place is a joke; it should be closed down. And judging by the empty tables (we should have guessed) it soon will be.

Terrible food and service. Very small potions, raw veg and the worst lemon tart I have ever tasted. I looked like scrambled egg. I wouldn't recommend this restaurant to anyone.

Beautiful setting. One of the worst meals ever in London. Breakfast on a Sunday offers two almost identical 'full english' meals (both with black pudding which many meat eaters don't eat- including those in our party. Asked for the food without black pudding but of course it still arrived - hard, dried out and a challenge to anybody). Vegetarian option? We were told it was toast. The people running this restaurant should be.