Restaurants

Love this restaurant.
Service is as good as any you'd find in a Chinese restaurant, which is to say, it's never going to be Gordon Ramsey on Royal Hospital Road, but as long as it's not Wong Kei's get over yourself and enjoy the food, which is amazing!

Visited Bar Shu today for the first time. We asked for a table for 4 and were pointed to a table by a doorway. We asked for the next table in but were told it was reserved, as was the other bigger table by the window. Not 1 minute after we sat down, a tourist couple came in & were seated at the table for 4 we had requested !
IIn the middle of our meal, a party of 6 came in and asked for a table. They were asked if they had a reservation and they replied no. But guess what ? They were seated at the table by the window !
Overall the food was decent, but the service was simply appalling. We asked a waitress for more tea and she just about shouted at us to wait.
There was just one toilet downstairs, which had a queue, but for some strange reason they just didn;t allow us to use the one upstairs. We have heard that some Chinese restaurants don;t have good service, but this one was absolutely bad.
We won;t be coming back any time soon.

Second time visited Bar Shu. I had very good experience with them in the first time. Fanstanic food, no complain on service.
However bad experience from last nite. Made reservation for 18.30, late arrival at 19.00 (no courteous call). Went upstair, we declined twice to sit the table we want for four. Fair enough, though no customers arrive till end of our meal. Inflexible table arrangement!!
Quick food serving. During the meal, numerous attempts to get attention for service but lack of courteous and shift respond when waving for service; ice water without a single cube of ice; tea pot filling was slow.
Abt an hour later, staffs came to speak to us, 'we have to leave in 15 mins due to another booking was made for another customer' and one was supervisor insisted he told me we have to leave by 20.00 as we were late. I refused to leave as I never been told when booking was made and on arrival. The supervisor turned a straight face on me and walked away without a apology. How the hell would a restaruant only allow customers to stay for just 1.5 hour??
My comment abt Bar Shu was lack of customer handling skill and poor service.
I hv to admit that the food was very good but appealling service. I'll never visit again and wont recommend Bar Shu to anyone demand top service and restaurant experience.
Mr Johnny
07-08-2008