Savoy Grill

Food was good. Customer service appalling. If you do chose to dine at the Savoy Grill do not use the cloakroom. After an enjoyable meal I found myself scrabbling around the cloakroom for 20 minutes looking for my coat as the attendant put it on the wrong hanger. The staff didn’t seem to care and didn’t help me find it, and even accused me of not coming with a coat even though I had a ticket in my hand. Thankfully I was dining with friends, but definitely a no, no for client dining. Aside from the coat fiasco, the waiter poured water over the table twice, and dropped dirty cutlery on me. Wrote formal complaint and received no response. Sums up customer service really. What has happened to the Savoy? Bring back the old Savoy.

We had an awful dinner experience on Christmas Eve. The foie gras as starter was clearly pre-industrial and was served as a trench on a plate with no sidings. The lobster as main course was the most horrible one we have ever had : who the hell puts mosterd on what is one of the most splendid offers of the sea??? Maybe to cover up the fact that it was already pre-heated 3 times??? A horrible way to serve such lovely seafood!!! Gordon Ramsay, a real shame to write your name under such a restaurant.

The staff are extremely friendly and hotel-restaurant venue and ambience was excellent - and my family including 2 young kids enjoyed the full experience. A mix-up of then offer of £27 for 3-course set menu during table booking for the evening.. however the restaurant manager kindly helped to accommodate.

Staff is really friendly and venue is fantastic ,but I missed old Savoy grill with compliments from shef and impecable food. Startesr:Smoked salmon was very nice and tender,not oversalted, today's roast was eadible but cold and a bit dry(at 13pm?),profiteroles -instead of cream just icecream,Latte was nice,but in total it doesn't look like meal for 50£ per person,rather 35-37ish. And for such an expensive exterior... Next time Galvin