Savoy Grill

Restaurants

Popular venues

Strand

  • Luxury
SavoyGrill_credit_EdMarshall.jpg

Ed Marshall

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5
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Venue details

MAP CLOSE
  • Address:

    Savoy Grill Savoy Hotel
    London
    WC2R 0EU

  • Cross Street:

    Strand

  • Venue phone:

    020 7592 1600

  • Venue website:

    www.gordonramsay.com/thesavoygrill

  • Opening hours:

    Lunch served noon-3pm Mon-Sat; noon-4pm Sun. Dinner served 5.30-10.45pm Mon-Sat; 6-10.45pm Sun

  • Transport:

    Tube: Embankment or Charing Cross

  • Price:

    Main courses £18-£38. Set lunch £26 3 courses. Set dinner (5.30-6.45pm Mon-Fri) £22 2 courses, £26 3 courses

  • Map

    1. Savoy Grill

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.3 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:0
  • 3 star:0
  • 2 star:1
  • 1 star:2
LiveReviews|4
1 person listening
Rachael Eastwood

I visited the Savoy Grill on Monday 27th May, and was treat amazingly! I have a severe nut allergy, which limits my options when I go out for meals as alot of restaurants don't cater, so i get a very limited choice. The Savoy was so different! My auntie had made them aware I had a nut allergy. So on arrival, I was greeted and talked through the menu, and what they would do for me!! So I had a starter, main course and desert! That is very very rare for me. So thank you, a special weekend was made even better by the Savoy Grill! I know where I will want to eat next time I am in London.

Neil Ewington

I visited the Savoy in London many years ago and since then at destinations globally. My fiancé and I made a reservation at the Savoy Grill in London for 9.00pm on the 1st of September, under her name. My future parents-in-law flew over from Rome for their first trip to London and this was to be their first meal dining out since landing in the UK. As you can appreciate, meeting my fiancés parents for the first time is an exceptionally important event. Hence why I trusted the Savoy to deliver an excellent service, as has been present previously. Once arriving we were seated promptly, however, we were then informed that their was a problem with the oven/grill, rendering all items from the grill section redundant. For a place called the Savoy grill I consider this completely unacceptable, however the situation deteriorated further from there. They knew about the issue 2 hours before our arrival, and we were not informed, which I consider extremely rude considering they had all our contact details. We then ordered the lobster as an alternative and were again informed that they had run out of that as well. To compensate, the staff moved us to Simpsons where we were told that there would be steak available. We were seated below the air conditioner (the table first on the left when entering) and asked for it to be turned down 3 times with no measurable change. So much so that I had to go to the cloak room and retrieve a jumper and jacket for my I visited the Savoy in London many years ago and since then at destinations globally. My fiancé and I made a reservation at the Savoy Grill in London for 9.00pm on the 1st of September, under her name. My future parents-in-law flew over from Rome for their first trip to London and this was to be their first meal dining out since landing in the UK. As you can appreciate, meeting my fiancés parents for the first time is an exceptionally important event. Hence why I trusted the Savoy to deliver an excellent service, as has been present previously. Once arriving we were seated promptly, however, we were then informed that their was a problem with the oven/grill, rendering all items from the grill section redundant. For a place called the Savoy grill I consider this completely unacceptable, however the situation deteriorated further from there. They knew about the issue 2 hours before our arrival, and we were not informed, which I consider extremely rude considering they had all our contact details. We then ordered the lobster as an alternative and were again informed that they had run out of that as well. To compensate, the staff moved us to Simpsons (another restaurant in the Savoy) where we were told that there would be steak available. We were seated below the air conditioner (the table first on the left when entering) and asked for it to be turned down 3 times with no measurable change. So much so that I had to go to the cloak room and retrieve a jumper and jacket for my future parents-in-law so they were not too cold. I too went and got a jumper. We looked at the menu briefly and myself, her father and mother all ordered the rump steak. Two minutes later the waitress returned to inform us they were out of that here as well. I can’t remember a time that I’ve received such bad customer service. I could probably have made a better first impression taking them to Nandos. parents-in-law so they were not too cold. I too went and got a jumper. We looked at the menu briefly and myself, her father and mother all ordered the rump steak. Two minutes later the waitress returned to inform us they were out of that here as well. I can’t remember a time that I’ve received such bad customer service. I could probably have made a better first impression taking them to Nandos.

LJF

Food was good. Customer service appalling. If you do chose to dine at the Savoy Grill do not use the cloakroom. After an enjoyable meal I found myself scrabbling around the cloakroom for 20 minutes looking for my coat as the attendant put it on the wrong hanger. The staff didn’t seem to care and didn’t help me find it, and even accused me of not coming with a coat even though I had a ticket in my hand. Thankfully I was dining with friends, but definitely a no, no for client dining. Aside from the coat fiasco, the waiter poured water over the table twice, and dropped dirty cutlery on me. Wrote formal complaint and received no response. Sums up customer service really. What has happened to the Savoy? Bring back the old Savoy.

George

Staff is really friendly and venue is fantastic ,but I missed old Savoy grill with compliments from shef and impecable food. Startesr:Smoked salmon was very nice and tender,not oversalted, today's roast was eadible but cold and a bit dry(at 13pm?),profiteroles -instead of cream just icecream,Latte was nice,but in total it doesn't look like meal for 50£ per person,rather 35-37ish. And for such an expensive exterior... Next time Galvin