Scoop

Ice-cream parlours

Restaurants

Covent Garden

  • Budget

Rob Greig

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>5</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5
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Venue details

MAP CLOSE
  • Address:

    Scoop 40 Shorts Gardens
    London
    WC2H 9AB

  • Venue phone:

    020 7240 7086

  • Venue website:

    www.scoopgelato.com

  • Opening hours:

    Open noon-10.30pm Mon-Thur; noon-11pm Fri-Sun

  • Transport:

    Tube: Covent Garden

  • Map

    1. Scoop

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

3.2 / 5

Rating Breakdown

  • 5 star:5
  • 4 star:1
  • 3 star:1
  • 2 star:1
  • 1 star:4
LiveReviews|12
1 person listening
Maria G.

I was a little disappointed by Scoop. I went to its Soho branch and there was not much choice of flavours. Its ice cream tastes pretty much like any good ice cream you can find in Italy but it is not really innovative. However it stands out for its amazing choice of cones (I am so glad I got the chocolate and coconut one!) and it's nice that you can get ice cream with crepes, waffles and brownies. I haven't tried the cakes but they look very good. Nevertheless I prefer Gelupo not only texture wise but also because of its more innovative choice of flavours.

Scoop

Hi Tony, We do apologise for your bad experience at Scoop. We take every piece of feedback personally and will do all we can to resolve the problem. Please email your concerns to debbie@dpublicrelations.co.uk. Kindest Regards, The Scoop Team

tony

I sent a complaint via Scoop's main website BUT have not heard anything back all week. Looks like their customer service/ head office don't give a damn about customers either (something reflected in their Covent Garden branch). Can't comment on the Soho branch since I've never been there

tony

Just visited this branch of Sccoops due to the good reviews on Google BUT to my dismay, the experience was so so bad. I will NEVER return and advise anyone thinking of going to save your money and go elsewhere. There are plenty of better places within the same area for Gelato or pastries etc As for the gelato itself, it wasn't bad nor was it great. Just tasted like any other gelato I've had. Nothing spectacular. And the service? That is the sole reason why I will never return. They seemed extremely lazy and uninterested. It's like a fast food joint, hurry up with your order. Don't ask us too many questions and here's your gelato. Good day. Staff were rude too. No one replies when u say hello, nor do they acknowledge u when you leave Please be aware there are NO toilet facilities either and I am disabled. Plus we had 2 kids with us.

Rayblossom

We had Churros with chocolate dip. It was totally fatty and the service was very slow and disorganised. We did not have gelato but there were many cups with half left gelato on the uncleaned tables so we did not want to order them. We definitely would not go back there. Very unsatisfying.

John

Completely below my expectations: the ice cream aspect is to unnatural and too firm, and the flavours' taste too standard. Deinitely Gelupo and La Gelatiera are by far better.

Virgo

A very cozy place to date or just relax. It is in a small lane so very quite and peaceful, especially in the evening. And about the ice cream, there is no other word to say except for "wonderful". I really love the true taste of them.

Olga

Best ice cream shop in London! Their pistachio ice-cream is incredible! Hazelnut and bacio flavours are also excellent.

John

If only they were friendly... Seems they don't give a shit about their customers.

Ian

Best ice cream in London. Real pistacchio, with no dodgy green food colouring added. 10 minutes of happiness.