|Venue name:||The Diner||Contact:|
16-18 Ganton Street
|Opening hours:||Meals served 10am-12.30am Mon-Sat; 10am-midnight Sun.|
|Transport:||Tube: Oxford Circus or Piccadilly Circus tube|
|Price:||Main courses £5-£9.|
Average User Rating
3.1 / 5
- 5 star:1
- 4 star:4
- 3 star:1
- 2 star:1
- 1 star:2
The atmosphere here is great, giving you that authentic American diner experience, and staff are some of the friendliest in London. It is conveniently located just off Carnaby St, and over the years I have brought many a friend for a quick bite and a 'Hard Shake' (The Kraken is a favourite of ours) to refuel before continued shopping.
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Visited here many times, and felt like it was time to write a quick review about why we are so fond of the place. It's not the food, which is good but nothing special. And it's not the setting, because it could definitely use a lick of paint. The reason we visit is solely for an atmosphere and service that isn't comparable to anywhere else in London. Lots of familiar faces with every visit, many of whom recognise us and enquire as to how we are, with jovial dispositions and with an obvious love for not only what they do, but each other too. They enjoy themselves without compromising on service, and even when stressed and evidently understaffed, can always crack a warm smile for each table and colleagues alike. If I was twenty years younger, working here would have felt like living the dream, but sadly that time is long gone! HOWEVER, my one major criticism is the service charge added to bills. For the first few occasions, we blindly paid it, considering it inconceivable that it might not go to the staff. This is not the case, as after much questioning and many company enforced lines of 'we get some of it in the form of a meal on shift', we discovered that they don't directly receive ANY of it. Ever since, we have politely declined to pay it, always reiterating that it was not a reflection on the staff, and left a tip in cash. Future visitors take heed.. don't pay the service charge. Leave it in cash and make their day!
The food is tasty - just what you'd expect from a classic american diner. I also love hard shakes - very sweet and indulgent. The music and atmosphere is always upbeat and really entertaining - a fun diner experience.
I've been coming here for years. The atmosphere is great, it definitely has an authentic diner feel. There is a wide selection of food, but if you ask me, everything should have 'Diner Fries' on the side - fries coated with a delicious blend of spices. The staff are easy-going, helpful and very trendy. The music is always good too, if a little loud at times. The last time we went they seemed to be having a 90's themed night and we didn't want to leave! The shakes are delicious as are the 'hard shakes'. You can't beat a 'Choconaut' (chocolate milkshake with a shot of rum). I'd recommend their breakfasts too, and re-fillable coffee is a nice American diner touch. It can get quite busy, especially at the weekends, but it is fun and well-priced.
Really unimpressed with the food. worryingly fast that it might not have been prepared freshly. I didn't finish it and I always finish my food! Chips and Onion rings not home made. Just not good enough to be in Soho!
I have never been more disappointed and expected far better having chosen this trucker haven parody over my usual haunt at Byron burger. The music was Like something from an episode of one tree hill and the food was equally bland. To add idiot insult to injury I was charged additional for the service, something that back home in the states goes straight to the staff. Not true here where the staff receive nothing of it.