New Fook Lam Moon

I'm rather surprised by all the negativity on this page. I've been to this restaurant three times in the past year, and the experience has always been a pleasant one. It is perhaps mis-classified - they do some Malaysian dishes, but they're really more Chinese. And they are definitely at the "cheap, but very good value for money" end of the scale - always crowded, can be noisy, rather Spartan decor. Last time I was there we had a 2-person set meal, which was prawn crackers, a quarter crispy aromatic duck, two portions of rice, and three main-course dishes, all of which came to just £33 - not much more than your local Chinese take-away, but the food is FAR better quality - vegetables all perfectly cooked, and one of the nicest sweet and sour sauces I've ever tested, a world away from the usual syrupy rubbish. I've always found the servers to be polite and friendly, too, if maybe a little rushed. Not a place for a quiet, intimate dinner, but if you want good Chinese food that doesn't break the bank, I recommend it quite strongly.

the food was not all that impressive, although i will say the egg fried rice was nice, but incredibly overpriced and service was terrible, the waiter and manager both incredibly rude, and it didn't help that they automatically added the service charge. would definately not go there again.

After experiencing such BAD customer service today I felt it is necessary to write a review! First off the waiter was very ill mannered and sighed and puffed at everything we asked for as if it was a chore. A friend asked for their food to be put in a take away box and the waiter simply shoved two plastic boxes at her, to do it herself. The waiter gave us the bill before we even had our desert! Very unprofessional! It really felt like they wanted us out of there in a hurry!

We also had a slight misunderstanding in the service charge and the manager came and saw us and he gave no apologies to us what so ever and he didn't even try to be nice, even though we were being very polite. The reply was "Don't tell me how to run a restaurant" and he walked off! We tried to speak to him again and he walked off ignoring us and he simply did not care; now we had paid our bill. I will not be recommending this place to anyone and will stay far away from this restaurant as much as possible! I would rather pay more money for the food in future if I am going to be treated like a customer! So if you wish to be treated politely and with proper customer care I suggest you go elsewhere!

I've never written a review but thIs experience really was that bad. The restaurant is excessively cramped, and the food was average, if that.
The service was unbelievably poor. I have not been treated this badly in a restaurant ever and I do visit various restaurants often. The waiter was consistently rude, answering questions rudely, and making it clear that we were an Inconvenience when asking for extra drinks, etc. If the service was good enough we should never have needed to call the waiter over for extra drink in the first

I rarely write reviews but feel compelled to now. In all my years of eating out I have never been so badly treated than here and will never return. Here's why: from the moment I sat down the service was very unfriendly. I felt like an inconvenience rather than a customer. I couldn't work out why since I was smartly dressed and ordered off the menu. The waitress seldom smiled and frequently filled your tea as though to free up the table as soon as possible. Food was average and reasonably cooked. I noticed everyone else appeared to be treated the same way. About half way through the main meal, a party of about 5 turned up. I was sat alone on a table for two. Due to lack of space, I was asked to move half way through my meal to another table, despite noticing a spare table in the corner of the room which could have been moved instead. From that point I realised this could have been a take away. The staff discounted tea from the bill but had cheek to charge a service charge after all! My custom was hardly acknowledged, no apology forthcoming at the end. I have eaten out in chinese restaurants for years all over UK and in China/Hong Kong. I've never seen anything like this and will never recommend to anyone.

Went there on friday. Food is below average. it is not a Malaysian at all; i mean no Malaysian dishes were to be found in the menu (timeout sort it out please). service was well below par i have to say. the starter was burned and greasy. main course was dry, duck and fish was far too greasy, lack of vegetation choices on the menu. hugely disappointed with the food and will not be recommending this to anyone.

among all the food in general greasy and average quality only the duck was ok. Service was efficient but not friendly. they tried to charge me the service twice. i would not recommend to anyone

I went to New Fook Lam Moon with a party of nine for dinner. I thought the food was excellent, as was the service. House wine was a reasonable £11 a bottle and we ended up paying £25 a head including wine, starters and mains. I would recommend this restaurant to anyone wanting good Chinese and Malaysian food with attentive service.