I bought a sweater from here which subsequently turned out to be defective as the print had developed a weird faded striation after one wear. I was told that despite it being defective a manager would have to see it before anything could be done about it, but that the same sweater would be reserved in a size small incase an exchange was approved. I left the sweater and my contact details and waited for someone to be in touch. No one called. After chasing it up, the manager then reluctantly told me that before he could exchange it, he would have to take a picture of the defect and send it to the brand managers and take it from there. He promised to be in touch before Easter (Friday). Again, no contact. I have finally heard from the store who have now told me to come in and collect my replacement. To my surprise, they are now claiming that I had requested a medium size to be put on hold (despite telling them on 3 different occasions that I want a small, and them confirming that one had been put aside for me), there are no smalls left so all they can offer is an exchange for a different product.
This has been one of the worst retail customer service experiences I've had to date. The fact that is has taken nearly 2 weeks to resolve an issue with their defective product, to then be told a bold faced lie that I apparently asked for a medium when they clearly confirmed on 3 different occasions that they would hold a small is just frustrating and insulting.
I will never shop here again.