|Venue name:||Casablanca Spa||Contact:|
439 Edgware Road
|Opening hours:||Open 9.30am-7pm daily|
|Transport:||Tube: Edgware Road tube|
Average User Rating
3 / 5
- 5 star:1
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:1
I bought a special deal through PayPal for my wife as a Christmas treat to relax and tranquility after shopping. We arrived on time, but we ended waiting for 1/2 an hour. We forgotten to bring our swimming suit but the lady said there is no one and it's empty so we could stay in our underwear. We went into the steam room, it was very cold as its in the basement , despite they switched the steam on you could not set down or touch the wall as it felt like a freezer. I asked the lady can we move on to scrub and she said sorry the offer doesn't include that and I had to pay £35. When I explained I paid £60 for morocon Hamam which should include scrubbing she replied in a very rude way by saying don't talk to me I am not well paid here you should speak to manager, I left the steaming room withal angry and steaming, to be surprised and shocked more by the manager who was more rude, didn't give me a chance to explain my problem she started accusing me of not having proper swimming wear and misbehaviour and threatening me that they have video camera and everything is been recorded! and their Hamam is a family bussiness! I had no idea what she was talking about and completely shocked me by her replies I left with smaked face from shock, I didn't get my money back nor the service I was hoping for. What a way to start Christmas, trust me don't waste your time or money, these people are wicked.
casablanca spa, offers the highest class of eastern experience. The spa was clean, well organised and very intemate. The lady at the spa even managed to make my other half relax, even though he was remotely not interested. A wonderfull expereince worth the money and time spent.