Cotswold Outdoor

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Venue details

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  • Address:

    Cotswold Outdoor 8 Southampton Street
    London
    WC2E 7HA

  • Venue phone:

    020 7379 3060

  • Venue website:

    www.cotswoldoutdoor.com

  • Opening hours:

    Open: 10am-8pm Mon-Fri; 10am-7pm Sat; noon-6pm Sun

  • Transport:

    Tube: Holborn tube

  • Map

    1. Cotswold Outdoor

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

1 / 5

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Anette Jacobs

I ordered a starter pack to include a climbing harness, karibeana, chalk bag and belay. The order arrived incomplete with only the harness arriving. This happened a month ago and this problem has still not been sorted out by the company. I sent 3 emails to complain and ask for help and phoned customer services on 3 separate occasions additional to the emails as no one was responding to the emails. Everytime I phoned customer service, there seemed to be no record of my query from before. How frustrating! Finally managed to get a response after the third occasion in the fact that there is nothing they can do before Christmas and that I had to send the harness back to them before they could send out the missing items. When I mentioned that it wasn't good enough, I was told "No problem, have a good Christmas". Utterly dreadful experience. I have spent alot of money and have got no Christmas present to give!